Pawan Kumar Sahu
Bengaluru
Summary
Dynamic professional with a proven track record in customer relations and operations. Skilled in SAP Sales and Distribution and experienced in quality assurance, with a strong ability to resolve escalations and enhance service delivery. Known for clear communication, analytical thinking, and delivering results in fast-paced, high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Customer Relations and Operations
Sugar.fit
Bengaluru
07.2023 - Current
- Handle backend operations and customer escalations efficiently
- Manage social media escalations with prompt resolution
- Audit customer interactions for quality and compliance
- Collaborate with external partners to enhance service delivery
- Assist customers across the lifecycle with queries and issues
- Maintain daily reports, and track performance metrics
SAP Sales & Distribution (Intern)
Kodakco
Bangalore
05.2025 - 06.2025
- Prepared detailed reports on inventory levels, shipping trends, and delivery times
- Maintained accurate records of all goods received or dispatched from the dummy warehouse facility
- Monitored stock levels in order to anticipate demand and replenish supplies as needed
Operations Associate (CST)
Byju's
Bengaluru
06.2022 - 07.2023
- Catered to business needs through effective resource allocation
- Executed employee onboarding projects end-to-end
- Utilized LeadSquared (CRM) for business requirement
- Maintained records, and supported project planning and process improvements.
- Managed and analyzed data using MS Excel and Google Sheets
Education
Master of Business Administration (MBA) -
Birla Global University
Bhubaneswar05.2020
Bachelor of Business Administration (BBA) -
Birla Global Institute
Bhubaneswar05.2018
Skills
- SAP Sales and Distribution
- MS Excel
- Google Sheets
- Communication Skills
- Customer service
- Quality assurance
- Social media management
Certification
- Certified in SAP Sales and Distribution (SAP SD) through Kodakco
Accomplishments
- Recognized for excellence with the 'Best Employee' award in customer service and escalation management at Sugar.fit in December 2023
Timeline
SAP Sales & Distribution (Intern)
Kodakco
05.2025 - 06.2025
Associate Customer Relations and Operations
Sugar.fit
07.2023 - Current
Operations Associate (CST)
Byju's
06.2022 - 07.2023
Master of Business Administration (MBA) -
Birla Global University
Bachelor of Business Administration (BBA) -
Birla Global Institute
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