Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Pawan Kumar Sahu

Bengaluru

Summary

Dynamic professional with a proven track record in customer relations and operations. Skilled in SAP Sales and Distribution and experienced in quality assurance, with a strong ability to resolve escalations and enhance service delivery. Known for clear communication, analytical thinking, and delivering results in fast-paced, high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Customer Relations and Operations

Sugar.fit
Bengaluru
07.2023 - Current
  • Handle backend operations and customer escalations efficiently
  • Manage social media escalations with prompt resolution
  • Audit customer interactions for quality and compliance
  • Collaborate with external partners to enhance service delivery
  • Assist customers across the lifecycle with queries and issues
  • Maintain daily reports, and track performance metrics

SAP Sales & Distribution (Intern)

Kodakco
Bangalore
05.2025 - 06.2025
  • Prepared detailed reports on inventory levels, shipping trends, and delivery times
  • Maintained accurate records of all goods received or dispatched from the dummy warehouse facility
  • Monitored stock levels in order to anticipate demand and replenish supplies as needed

Operations Associate (CST)

Byju's
Bengaluru
06.2022 - 07.2023
  • Catered to business needs through effective resource allocation
  • Executed employee onboarding projects end-to-end
  • Utilized LeadSquared (CRM) for business requirement
  • Maintained records, and supported project planning and process improvements.
  • Managed and analyzed data using MS Excel and Google Sheets

Education

Master of Business Administration (MBA) -

Birla Global University
Bhubaneswar
05.2020

Bachelor of Business Administration (BBA) -

Birla Global Institute
Bhubaneswar
05.2018

Skills

  • SAP Sales and Distribution
  • MS Excel
  • Google Sheets
  • Communication Skills
  • Customer service
  • Quality assurance
  • Social media management

Certification

  • Certified in SAP Sales and Distribution (SAP SD) through Kodakco

Accomplishments

  • Recognized for excellence with the 'Best Employee' award in customer service and escalation management at Sugar.fit in December 2023

Timeline

SAP Sales & Distribution (Intern)

Kodakco
05.2025 - 06.2025

Associate Customer Relations and Operations

Sugar.fit
07.2023 - Current

Operations Associate (CST)

Byju's
06.2022 - 07.2023

Master of Business Administration (MBA) -

Birla Global University

Bachelor of Business Administration (BBA) -

Birla Global Institute

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Pawan Kumar Sahu