Pawan Pant
Lucknow
Summary
Dynamic leader with extensive experience at Axis Bank, excelling in change management and strategic planning. Proven track record in enhancing operational efficiency and driving performance improvements through effective coaching and stakeholder engagement. Recognized for fostering high-performing teams and elevating customer service standards to achieve organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Circle Triumph Lead
Axis Bank
Lucknow
06.2023 - Current
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Performed post-implementation reviews to evaluate the success of new initiatives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided coaching and training sessions on how to effectively manage change within the organization.
- Actively sought feedback from stakeholders about their experience with organizational changes so that improvements could be made going forward.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored progress of the change initiative through regular meetings and check-ins with stakeholders.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
Cluster Head
Axis Bank
Lucknow
01.2022 - 05.2023
- Monitored the performance of each branch and gave strategic direction for growth opportunities in the Lucknow market.
- Provided leadership in developing staff capabilities through coaching, mentoring, training, and development programs.
- Developed and implemented strategies to increase operational efficiency of the cluster.
- Led initiatives to improve customer service standards in line with organizational goals..
- Addressed and resolved customer complaints, maintaining high levels of customer service.
- Led recruitment, training, and development initiatives to build high-performing teams.
Branch Manager
AXIS Bank
Lucknow
04.2019 - 12.2021
- Company Overview: A leading Indian Private Sector bank
- Heading a team of staff of 80 plus employees for achievement of profit-oriented goals of the Bank and provide best of customer services
- A leading Indian Private Sector bank
Branch Manager
AXIS Bank
Gorakhpur
04.2016 - 04.2019
- Company Overview: A leading Indian Private Sector bank
- A leading Indian Private Sector bank
Branch Manager
AXIS Bank
Gorakhpur
11.2011 - 04.2016
- Company Overview: A leading Indian Private Sector bank
- A leading Indian Private Sector bank
Branch Manager/Senior Manager
HDFC Bank
Raebareilly
04.2008 - 11.2011
- Company Overview: A leading Indian private sector bank
- Headed the Raebareilly Branch
- Responsible for overall CASA growth and operational efficiency of the branch
- A leading Indian private sector bank
Branch Manager
Dena Bank
Thane
11.2005 - 04.2008
- Instrumental in recoveries in various NPA accounts while being posted as branch Manager
Manager Retail Banking
Dena Bank
Charkop, Mumbai
01.2005 - 11.2005
- Selected as Officer in charge - retail banking for the newly opened Dena Finmart
- Actively marketed various products and achieved a Retail loan portfolio of Rs.5.00 crores
- Educated counter staff for cross selling of products
Officer
Dena Bank
Mumbai
01.2002 - 01.2005
- Handled departments ranging from General Banking, Clearing, Lockers and Credit
- Independently handled credit portfolio of the branch for two years
- Actively followed up with the willful defaulters of the branch on regular basis and the branch became the first branch in the region to become Zero N.PA branch
Probationary Officer
Dena Bank
Kolkata
07.2000 - 01.2002
- Joined Dena Bank as a Probationary Officer at its Shyambazar Branch, Kolkata
- Experience of working in various branches of Dena Bank in various capacities handling almost all departments of the bank
Education
MBA - Banking & Finance
Indira Gandhi Open University
06.2012
CAIIB -
I.I.B.F
02.2007
JAIIB -
I.I.B.F
02.2003
M.Sc - Maths
Lucknow University
Lucknow08.1999
B.Sc - P.C.M
Lucknow University
Lucknow10.1997
12th Standard -
Lawarence School Sanawar
Simla06.1994
10th Standard -
Lawarence School Sanawar
Simla06.1992
Skills
- Change management
- Strategic planning
- Performance evaluation
- Customer service
- Operational efficiency
- Stakeholder engagement
- Employee training
- Feedback collection
- Coaching and mentoring
- Team building
- Team leadership
- Customer relations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Circle Triumph Lead
Axis Bank
06.2023 - Current
Cluster Head
Axis Bank
01.2022 - 05.2023
Branch Manager
AXIS Bank
04.2019 - 12.2021
Branch Manager
AXIS Bank
04.2016 - 04.2019
Branch Manager
AXIS Bank
11.2011 - 04.2016
Branch Manager/Senior Manager
HDFC Bank
04.2008 - 11.2011
Branch Manager
Dena Bank
11.2005 - 04.2008
Manager Retail Banking
Dena Bank
01.2005 - 11.2005
Officer
Dena Bank
01.2002 - 01.2005
Probationary Officer
Dena Bank
07.2000 - 01.2002
MBA - Banking & Finance
Indira Gandhi Open University
CAIIB -
I.I.B.F
JAIIB -
I.I.B.F
M.Sc - Maths
Lucknow University
B.Sc - P.C.M
Lucknow University
12th Standard -
Lawarence School Sanawar
10th Standard -
Lawarence School Sanawar
Contact Information
9044445845, 9219319696, pawanpant@rediffmail.com, pawan.pant@axisbank.com
Hobbies and Interests
- I regularly practice Meditation through Sahaja Yoga to keep myself physically and mentally fit to brace the challenges lying ahead in keep myself balanced.
- Besides in my spare time I enjoy listening to songs of Kishore Kumar.
Disclaimer
I confirm that the information provided by me is true to the best of my knowledge and belief.
Addresses
Flat No 1303, Tower 8, Mandakini Enclave, Awadh Vihar Yojana, Near Medanta Hospital, Lucknow , UP 226002.
Activities
- During my school days I actively participated in various cultural and sports activities.
- I was a member of school hockey and football team.
- I also participated in state level boxing championship in 1993 held at Shimla and represented Solan District Team.
- Also involved with Meditation activities of Sahaja Yoga in my personal/free time.
Personal Information
- Place of Birth: Lucknow
- Father's Name: Late Shri Dinesh Chandra Pant
- Date of Birth: 02/11/75
- Nationality: Indian
- Marital Status: Married
Certification
- Certified - , Project Management Essentials, Howard University - August 10, 2024 , Coursera
- Certified - Business Analytics with Excel: Elementary to Advanced, Johns Hopkins University - September 1, 2024, Coursera
Medical History
No major illness since birth.
Contact Information
9044445845, 9219319696, pawanpant@rediffmail.com, pawan.pant@axisbank.com
Hobbies and Interests
- I regularly practice Meditation through Sahaja Yoga to keep myself physically and mentally fit to brace the challenges lying ahead in keep myself balanced.
- Besides in my spare time I enjoy listening to songs of Kishore Kumar.
Disclaimer
I confirm that the information provided by me is true to the best of my knowledge and belief.
Addresses
AXIS BANK, Lucknow Main Branch, Opp Raj Bhawan, Mahatama Gandhi Road, Lucknow, U.P, 226001, Flat No. 1303, Tower 8, Mandakini Enclave, Awadh Vihar Yojana, Shaheed Path, Lucknow, U.P, 226002
Activities
- During my school days I actively participated in various cultural and sports activities.
- I was a member of school hockey and football team.
- I also participated in state level boxing championship in 1993 held at Shimla and represented Solan District Team.
- Also involved with Meditation activities of Sahaja Yoga in my personal/free time.
Personal Information
- Place of Birth: Lucknow
- Father's Name: Late Shri Dinesh Chandra Pant
- Date of Birth: 02/11/75
- Nationality: Indian
- Marital Status: Married
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