Pawan Rahangdale
Nagpur
Summary
Dynamic Assistant System Engineer at Tata Consultancy Services with expertise in system troubleshooting and scripting languages. Achieved significant reductions in incident resolution time through automation and self-service solutions. Proven ability to collaborate effectively with clients, ensuring seamless migrations and continuous improvement in service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant System Engineer
Tata Consultancy Services
Nagpur
07.2022 - Current
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
- Successfully resolved complex configuration challenges, utilizing advanced scripting techniques within ServiceNow to meet client requirements.
- Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
- Reduced incident resolution time, automating key processes and implementing self-service options for endusers.
- Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.
Education
Master of Business Administration - Finance & Management
G H Raisoni College Of Engineering
Nagpur05-2025
Bachelor in Engineering - Mechanical Engineering
G H Raisoni College Of Engineering
Nagpur05-2022
Skills
- System troubleshooting
- Scripting languages
- Incident management
- Cloud computing
- Technical support
- Troubleshooting and diagnosis
- Teamwork and collaboration
- ServiceNow
Certification
- AZ-400
- AZ-104
- AZ-500
Timeline
Assistant System Engineer
Tata Consultancy Services
07.2022 - Current
Master of Business Administration - Finance & Management
G H Raisoni College Of Engineering
Bachelor in Engineering - Mechanical Engineering
G H Raisoni College Of Engineering
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