PAWAN SHUKLA
Surat
Summary
Dynamic Senior Executive with a proven track record at Youthnic, excelling in data analysis and customer communication. Spearheaded order fulfillment optimization, enhancing recovery outcomes and minimizing delays. Adept at financial reconciliation and process improvement, driving operational excellence in e-commerce environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive - Encommerce Operations
Youthnic
Surat
11.2022 - Current
- Coordinated return management and order fulfillment teams to ensure timely and accurate resolution.
- Monitored daily working reports to minimize delays and maintain end-to-end visibility.
- Optimized customer communication using Meta WhatsApp API for order updates, recovery, and promotions.
- Analyzed operational data to identify process gaps, improve retention, and enhance recovery outcomes.
Junior Executive - Encommerce Operations
Youthnic
Surat
09.2021 - 10.2022
- Managed financial accuracy, recovery, and loss prevention across multiple online marketplaces.
- Handled reverse logistics, damaged goods reconciliation, and claim initiation.
- Performed order audits to identify discrepancies and improve control mechanisms.
Data Entry Manager
VB Exports
Surat
04.2020 - 09.2021
- Maintained accurate operational and financial records for export transactions.
- Supported internal reporting and data validation processes.
Data Entry Operator
VB Exports
Surat
02.2020 - 04.2020
Education
Bachelor of Arts - Business / Commerce
Amity University
Noida01.2026
Higher Secondary Education -
Gujarat Secondary And Higher Secondary Education Board
01-2019
Skills
- Data analysis
- Customer communication
- Project management
- Order fulfillment
- Financial reconciliation
- Process optimization
Certification
- AI Fundamentals for Non-Data Scientists - University of Pennsylvania
- Amazon Marketing PPC - Udemy
Accomplishments
- Improved order processing efficiency by ~30% through better inter-team coordination.
- Increased customer satisfaction scores by ~15% via automated real-time communication.
- Reduced financial discrepancies by ~25% using structured reconciliation processes.
- Enhanced recovery performance by ~40% through streamlined refund and claim handling.
Languages
Hindi
Native
Native
Gujarati
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Senior Executive - Encommerce Operations
Youthnic
11.2022 - Current
Junior Executive - Encommerce Operations
Youthnic
09.2021 - 10.2022
Data Entry Manager
VB Exports
04.2020 - 09.2021
Data Entry Operator
VB Exports
02.2020 - 04.2020
Bachelor of Arts - Business / Commerce
Amity University
Higher Secondary Education -
Gujarat Secondary And Higher Secondary Education Board