Pawanjit Singh
Chandigarh-Mohali,PB
Summary
Experienced Billing & Collection Manager with a strong management background. 20+ years of invaluable managerial experience. Highly focused with comprehensive expertise in Billing & Collections across diverse industries.
Overview
21
21
years of professional experience
Work History
Billing & Collection Head
Blackbox GPS Technologies
10.2023 - Current
- Directed a team to tackle invoicing errors, achieving 98% accuracy and 60% faster processing times
- Streamlined billing processes by managing 98% reduction in invoicing errors, enhancing overall accuracy and customer satisfaction
- Developed strategies to enhance client relationships, resulting in a 50% increase in client retention and contributing to 48% revenue growth
- Led a team of 28 Persons in collections, achieving a 112% increase in recovery rates within the first year
- Implemented strategies for managing overdue accounts, resulting in 50% faster resolution times and improved cash flow
- Streamlined accounts receivable processes, reducing DSO by 40% and improving cash flow management, resulting in accelerated revenue
- Optimized collection strategies, achieving a 112% increase in recovery rates while ensuring adherence to EEO guidelines, enhancing customer satisfaction
- Identified billing discrepancies through random audits, enhancing accuracy by 98%
- Established payment collection targets; overcame underperformance, boosting collections by 67%
- Developed robust collection policies to address excessive outstanding credit, achieving 56% reduction in delinquency while ensuring regulatory compliance
- Resolved 87% of non-payment cases by implementing strict policy enforcement, enhancing cash flow
- Implemented strict deadlines for invoicing, addressing delayed payments and enhancing efficiency by 98%
- Ensured compliance with debt collection by implementing ongoing training and procedures, reducing risk
- Enhanced collections department performance by addressing the training challenge, boosting staff productivity by 50%
Head Billing & Collections
Mukat Hospital & Heart Institute
03.2023 - 10.2023
- Streamlined cashless billing operations, overcoming process inefficiencies, resulting in a 58% increase in processing speed
- Responded to patients' billing inquiries and provided assistance in resolving any issues or concerns
- Facilitated 500 inpatient counseling sessions, addressing concerns to enhance patient satisfaction by 93%
- Prepared management information system (MIS) reports and presented them to higher management, offering valuable insights and recommendations for improvement
- Streamlined billing processes by categorizing 3Cr
- In outstanding balances, enhancing recovery rates by 67%
- Successfully collected overdue amounts from insurance companies and diligently followed up on any incorrect deductions
- Trained new staff members on billing and counseling procedures, aligning them with the hospital's policies and guidelines
Billing & Collection Head
Ivy Hospital Mohali & Amritsar
08.2020 - 02.2023
- Transformed billing processes to resolve billing inefficiencies, resulting in a 78% surge in on-time payments and ensuring seamless financial operations
- Resolved Billing queries for 98% of patients and Insurance/TPA/ECHS entities, ensuring timely payment processing and minimizing collection issues
- Successfully managed IPD patient counseling, improving patient satisfaction by 90% and reducing complaints by 76% through effective communication and problem-solving strategies
- Developed and presented Billing & Collection MIS reports to senior management, resulting in 98% increase in data accuracy and 55% reduction in reporting time
- Collection of overdue amount from the insurance and follow-up for wrong deductions
- Designed and implemented comprehensive training programs for 20 new staff members on billing and counseling procedures, resulting in a 78% increase in collection efficiency and a 98% reduction in billing errors
Manager Billing & Collections
Sohana Hospital
09.2019 - 08.2020
- Streamlined hospital billing for Cash/TPA/Corporate/ECHS/CGHS, overcoming inefficiencies, boosting revenue by 68%
- Addressed complex billing inquiries, resolving X% to boost customer satisfaction and streamline operations
- Streamlined counseling for IPD patients, addressing communication gaps, boosting patient satisfaction by 58%
- Streamlined MIS reporting to senior management, enhancing decision-making efficiency
- Resolved 100% of overdue insurance collections by implementing streamlined follow-up processes, enhancing cash flow
- Developed and delivered comprehensive training to 20 new staff members on Billing and Counseling best practices, resulting in a 98% reduction in billing errors
Manager Billing & Collections
ACE Heart Hospital
01.2015 - 08.2019
- Enhanced corporate relations amid billing challenges, securing 88% collection rate across Punjab
- Developed branding strategies and organized 100+ medical camps, enhancing community engagement despite resource limitations
- Established strategic partnerships with corporate clients to tackle collection delays, resulting in a 67% improvement in cash flow
- Achieved 100% compliance with statutory requirements, overcoming audit challenges for empanelment processes
- Developed comprehensive MIS reports to address declining collection rates, improving performance tracking by 80%
- Resolved discrepancies in 150 accounts by streamlining payment reconciliation, enhancing accuracy by 98%
- Resolved legal challenges from 68% non-payments, implementing effective billing strategies that improved collection rates by 56%
- Collaborated with customers and clients to promptly resolve complaints
- Ensured compliance with third-party administrator (TPA) /insurance requirements and coordinated for early claim settlement
- Provided training to new staff on cashless billing procedures as per hospital policy
Manager Sales & Collections
Arshi Airconditioning
06.2014 - 12.2014
- Managed a team of over 100+ employees in a fast-paced work environment for the company's HVAC business
- Spearheaded sales operations for 15 contract Sales Representatives and dealer network, driving growth and revenue
- Effectively managed team performance to achieve 99% timely maintenance and service completion rates, driving revenue growth and customer satisfaction
- Successfully increased monthly recurring revenue from Dh
- 250,000 to over Dh
- 1,000,000
- Faced low team engagement; implemented weekly training sessions, boosting team motivation
- Devised strategic financial management systems to address inefficiencies, enhancing revenue collection by 110%
- Strengthened distributor relationships, overcoming competitive challenges, resulting in 80% revenue growth through targeted evaluations
Dy. Manager Billing & Collections
Synergy Thrislington
10.2008 - 04.2014
- Managed a team of over 50 employees for the company's Telecommunication Towers business, overseeing administration and project management for GVK & L&T Projects
- Overcame billing discrepancies, streamlining collections and boosting revenue by 146%
- Facilitated client meetings, addressing product upgrades to overcome low order rates, boosting sales by 58%
- Supervised the Circle Team across 22 circles, ensuring accurate billing to customers and timely collection of invoices
- Secured 100 new clients by tackling customer acquisition challenges through targeted demonstrations and presentations
- Resolved discrepancies in 67% of debtors' accounts by implementing efficient reconciliation processes, enhancing account settlements
- Faced with delays in material dispatch, implemented streamlined processes, achieving 76% faster delivery and improved billing accuracy
Sr. Officer Collections
HFCL Connect
02.2006 - 09.2008
- Managed the overall billing collection of Phagwara, Gorayan, and Phillore with ICAS and Agencies teams consisting of 50+ individuals
- Streamlined payment reconciliation processes, addressing discrepancies and improving accuracy by 98%
- Mitigated customer attrition by addressing forced deactivations, achieving a 78% retention rate for corporate clients
- Analyzed collection data to address declining agency performance, resulting in a 56% increase in recovery rates
Sr. Executive Collection
Reliance Infocomm
10.2003 - 01.2006
- Oversaw the Billing and Collection Team of Patiala, Nabha Rajpura, Sirhind & Ropar in the Patiala Cluster, which consisted of 7 agencies with 10-15 executives each
- Facilitated efficient resolution of agency bill issues, achieving 60% faster settlements and enhanced training for field executives
- Optimized collection strategies for 10 recovery agencies, overcoming low performance challenges, achieving a 74% increase in collections
- Resolved 99% of customer complaints by collaborating with cross-functional teams, enhancing service levels
Education
M.Com -
Punjabi University Patiala
Patiala, Punjab09.2002
B.Com -
Punjabi University Patiala
Patiala, Punjab06.2000
XIIth -
Kendriya Vidyalya
Bareilly, Uttar Pradesh03.1995
Xth -
Kendriya Vidyalya
Bikaner, Rajasthan03.1993
Skills
- Billing and Collections
- Customer Retention
- Collections
- Billing
- ERP
- Microsoft Office
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
Languages
English
Hindi
Punjabi
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
Advance Diploma in Computer Applications
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridPersonal Information
- Date of Birth: 07/14/76
- Gender: Male
- Marital Status: Married
Accomplishments
- Achieved 98% Collection by completing Collection Strategies and billing with accuracy and efficiency.
Summary
Experienced Billing & Collection Manager with a strong management background. 20+ years of invaluable managerial experience. Highly focused with comprehensive expertise in Billing & Collections across diverse industries., Customer Retention, collections, medical billing, team leadership, motivation, success building, legal compliance, information security, negotiations, target achievement, dynamic business environment, people development, budget management, relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading Books & watching Documentaries
I enjoy reading books and watching documentaries because both are amazing ways to learn about the world, explore new ideas, and dive into fascinating topics. When it comes to reading, I tend to focus on a wide range of genres—from fiction to non-fiction, philosophy, science, history, and even poetry. Fiction can be a great escape, while non-fiction offers deep insights into human nature, society, and the world around us.
As for documentaries, they’re an awesome way to get to the heart of real-world issues, events, or stories. Whether it’s a documentary about nature, culture, history, or technology, I find them to be a great way to connect with the real world in a deeper, more visual way.
Software
SAP
Affiliations
- Certified TRP
Interests
Reading Books and Watching Documentaries
Timeline
Billing & Collection Head
Blackbox GPS Technologies
10.2023 - Current
Head Billing & Collections
Mukat Hospital & Heart Institute
03.2023 - 10.2023
Billing & Collection Head
Ivy Hospital Mohali & Amritsar
08.2020 - 02.2023
Manager Billing & Collections
Sohana Hospital
09.2019 - 08.2020
Manager Billing & Collections
ACE Heart Hospital
01.2015 - 08.2019
Manager Sales & Collections
Arshi Airconditioning
06.2014 - 12.2014
Dy. Manager Billing & Collections
Synergy Thrislington
10.2008 - 04.2014
Sr. Officer Collections
HFCL Connect
02.2006 - 09.2008
Sr. Executive Collection
Reliance Infocomm
10.2003 - 01.2006
B.Com -
Punjabi University Patiala
XIIth -
Kendriya Vidyalya
Xth -
Kendriya Vidyalya
M.Com -
Punjabi University Patiala
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