Pawan Kumar Sharma
German Language And Data Science Professional
Hyderabad,TG
Summary
CARRIER OBJECTIVE: Self-motivated language professional with 8 years of experience in German language operations in various e-commerce and customer service firms. Just stepped into the world of Data Science. Looking forward to a position through which I can contribute in solving business problems using my analytical & language skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Sr. Advisor Customer Support (German)
Concentrix Daksh Services India Pvt Ltd
Banglore, Karnataka
05.2021 - Current
- Worked on German Email and Chat queues for a renowned mobile manufacturers client
- Addressed concerns of German customers on various technical and non technical grounds
- Served as single point of contact for Germany, resolving issues tagged on various Social Media platforms
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
Sr. Transaction Risk Investigator (German)
Amazon Ind. Pvt. Ltd
Hyderabad
08.2013 - 08.2020
- To mitigate fraud risk on individual and corporate buyer accounts in multiple marketplaces DE, IT, FR, ES, NA, GB
- Take appropriate actions respecting SOPs and keep concerned stakeholders in loop regarding transactions
- Communicate complex transactional issues correctly and clearly to both internal and external customers
- Carry out audit checks for the work done by peer’s group and share feedback on time
- Keep team updated on process updates/share best practices to improve productivity
- Monitor Queues on regular basis to ensure delivery within set TAT
- Work with stakeholders in ensuring schedule adherence within the team
Education
Certificate in Data Science Using Python - Data Science
360digiTMG
Hyderabad 11.2020 - 06.2022
Bachelor of Arts -
Indira Gandhi National Open University (IGNOU)
Advanced Diploma in German Language - German Language
Delhi University
01.2010 - 01.2013
Senior Secondary (12th Standard)
Rashtriya Inter College
Distt. Mathura 07.2005 - 05.2006
High School (10th Standard)
Rashtriya Inter College
Distt. Mathura 07.2003 - 05.2004
Hard Skills
- German Language
- Data Analysis
- Data Visualization
- Quantitative Analysis
- Machine Learning
- Modelling
- Debugging
- Programming
Soft Skills
- Critical Thinking
- Communication
- Research
Programming Language
- Python
- R-Studio
- SQL
Known Work Tools
- Spyder
- R-Studio
- SQL Server
- Oracle
- Workday
- MS Office
- Outlook
Certification
Certificate in Data Science
Additional Information
In free time, I mostly:
- Stay engaged with my family
- Watch TV (News, Comedy, Infotainment)
DATE:
PLACE:
(PAWAN KUMAR SHARMA)
Timeline
Certificate in Data Science
06-2022
Sr. Advisor Customer Support (German)
Concentrix Daksh Services India Pvt Ltd
05.2021 - Current
Python for Data Science badge issued by IBM
03-2021
Certificate in Data Science Using Python - Data Science
360digiTMG
11.2020 - 06.2022
Sr. Transaction Risk Investigator (German)
Amazon Ind. Pvt. Ltd
08.2013 - 08.2020
Advanced Diploma in German Language
07-2013
Advanced Diploma in German Language - German Language
Delhi University
01.2010 - 01.2013
Senior Secondary (12th Standard)
Rashtriya Inter College
07.2005 - 05.2006
High School (10th Standard)
Rashtriya Inter College
07.2003 - 05.2004
Bachelor of Arts -
Indira Gandhi National Open University (IGNOU)
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