Pawan Singh Negi
Delhi
Summary
Motivated Manager with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assitant Manager
EXLservice.com
10.2023 - Current
- Handling team of 30-35 FTE's
- Mentor and assist in development of new team members
- Transition projects to BAU with partnering transition team, stakeholders, Quality and Technology team
- Perform Reporting and prepare dashboards on performance for e.g Variable Payment, EWS
- Ensure compliance with the company policy on confidentiality
- Shrinkage and Attrition management, SLA Management & people management Setting team targets board that in line with annual target requirements Tracking performance through effective use of all performance reports
- Coach and develop employees through regular one on one meetings, and through the use of individual Development Action plans
- Maintain ongoing relationships with the Key stakeholders of the project.
Project Lead
WIPRO
07.2022 - 07.2023
- Develop Project plan/charter to monitor and track progress
- Managing Implementation of HRX tool, Workday Projects for US healthcare client
- Create and maintain comprehensive project documentation
- Develop spreadsheets, making dashboard & presentation for review
- Establish and mainatain relationship with stakeholders, Business leaders and escalating the matter as needed
- Work with cross functional teams to effectively track project deliveries
- Establish and maintain relationships with third parties vendor
- Procuring the documents related to the project and deliverables for future references and sharing with leadership whenever requested
- Daily tem huddles to discuss the obligations, progress & Next steps.
Professional 2
DXC Technology
12.2016 - 05.2022
- Handling Agent's Licensing onboarding in US Life & Annuties, Metlife Death Claims Adjudication and Payment Processing, Evaluating Underpayment and Overpayment
- Handled team of 20-25 Team members
- Assisting new hires during Ram up plan in order to make them comfortable with the system and application used, Process nitty-gritties and make them production in short span of period
- Provide coaching and feedbacks to team members to enable them to improve their performance.
- Managing Attrition, Sla Monitoring, Production and maintaining Quality Service Standards for Clients
- Work on Process Improvement Plans, Forecasting & Planning
- Communicating effectively over the process updates on daily basis with client
- Maintaining Team Performance & Sharing Performance Dashboard
- Escalation Handling over E-mails & Calls.
SIC
BHARTI AIRTEL LIMITED
04.2013 - 12.2016
- Handling Escalations of HNI Clients
- Coordinating with the Backend Support for the closure of the Cases
- Work on emails from internal and external customers, performing analysis
- Sharing Feedbacks of the customer with the concern teams to improve further
- Helping them with technical obstruction with their internet over calls.
Education
Skills
- People Management
- Operations & Training Management
- Project Management
- Stakeholder Management
- Managing Cross Functional Teams
Certification
- Certified Scrum Master
- SQL
Special Achievements
- Appreciation from key stakeholder for the hard work to support the transition, For the consistent communication , willingness to offer assistance to leadership peers and helping the project on track.(Exlservice.com).
- KUDOS for extraordinary service delivery to onshore client for proper SLA Management (DXC technology).
- Recognition from BHARTI Corporate forgoing extra miles for outstanding customer satisfaction
Personal Information
- Date of Birth: 07/12/91
- Gender: Male
Languages
- English
- Hindi
Projects
Career Path Project Compliance Training Project CD OPS ITG Project Operation Lead Customer care operations
Disclaimer
I, Pawan Singh Negi hereby declare that all the information furnished above is true to best of my knowledge and belief.
Timeline
Assitant Manager
EXLservice.com
10.2023 - Current
Project Lead
WIPRO
07.2022 - 07.2023
Professional 2
DXC Technology
12.2016 - 05.2022
SIC
BHARTI AIRTEL LIMITED
04.2013 - 12.2016
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