Sayandeb Ghosh
Airport Manager
Kolkata
Summary
Experienced with airport operations management, delivering seamless and efficient airport services. Utilizes strategic planning to enhance passenger experience and operational workflows. Track record of strong understanding of safety protocols and regulatory compliance.
To work in a dynamic and challenging position to add value in my own way to the organization and get experience in a broad spectrum of issue. To upgrade knowledge with time for better performance.
Overview
18
18
years of professional experience
Work History
Airport Manager
AIR INDIA LTD
05.2024 - Current
- Roles & Responsibilities:
- To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services and ticketing office in an efficient and professional manner.
- Leading the Customer Services Team
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at the Ranchi.
- Drive Ground Service performance to deliver service excellence consistently across the domestic network.
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures.
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management.
- Work closely with service partners (ground handling, vendors, cargo agents etc.) to achieve flight punctuality and customer satisfaction.
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch points.
- Safety and Security
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and or company policies.
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft.
- Contingency Handling Preparedness
- Plan for and ensure preparedness to deal with irregular operations and crisis situations.
- To ensure preparedness and understanding of ERP to handle the crisis.
- Others
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification.
- Monitoring OTP and take corrective measures.
- Ancillary revenue targets to be achieved.
- Other duties and projects which may be assigned from time to time.
- Represent the airline's interest in the airport community (e.g. AOC, SITA CUTE, etc.).
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws).
- Ensure regular quality checks, audits are conducted for internal team and GHA for regular compliances and service delivery.
- Air India General - Internal use only
Airport Manager
TATA SIA AIRLINES LTD.
12.2017 - 05.2024
- Roles & Responsibilities:
- To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services and ticketing office in an efficient and professional manner.
- Leading the Customer Services Team
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at the Ranchi.
- Drive Ground Service performance to deliver service excellence consistently across the domestic network.
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures.
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management.
- Work closely with service partners (ground handling, vendors, cargo agents etc.) to achieve flight punctuality and customer satisfaction.
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch points.
- Safety and Security
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and or company policies.
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft.
- Contingency Handling Preparedness
- Plan for and ensure preparedness to deal with irregular operations and crisis situations.
- To ensure preparedness and understanding of ERP to handle the crisis.
- Others
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification.
- Monitoring OTP and take corrective measures.
- Ancillary revenue targets to be achieved.
- Other duties and projects which may be assigned from time to time.
- Represent the airline's interest in the airport community (e.g. AOC, SITA CUTE, etc.).
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws).
- Ensure regular quality checks, audits are conducted for internal team and GHA for regular compliances and service delivery.
- Air India General - Internal use only
Airport Operations Officer
ETIHAD AIRWAYS
12.2015 - 12.2017
- JOB PURPOSE:
- To supervise and deliver airport operation ensuring an optimum guest experience at all touch points. Support and execute daily shift operation including safety.
- Security, regulatory and financial performance. Support all elements of operation whilst on duty.
- JOB RESPONSIBILITIES:
- Implement standards to meet safety, financial, quality and operational objectives (guest handling/baggage) on a shift basis ensuring excellence in delivery.
- Establish and manage a sound working professional relationship with all internal and external stake holder at airport, equity partner airlines, local authorities, ground handlers.
- Responsible for effective supervision of workface on shift, delivering on staff development and performance, mentoring and performance management, supervise and control delivery by GHA for all flight handling activities.
- Ensure airport revenues and optimized and costs and controlled in accordance with Etihad financial policies and procedures. Identify and implement cost saving initiatives.
- Execute and deliver the Etihad vision of world class guest experience deliver on shift through successful implementation of plans, policies and procedures to deliver world class best in class service levels.
- Deliver and maintain station emergency response plan, disruption planning, diversion and delays and business continuity plans on a shift basis.
- Since JAN 2017 I am Emergency Response Programme Champion for DEL ETIHAD STATION, where I am responsible for conducting ERP training half yearly with all stake holders, equity partners, GHA, sales and cargo EY team along with AACO members present at DEL airports, and sending and sharing its observations and repots to HUB along with all Indian Sub- Continent stations.
- Provide training to all stake holders regarding Safety Season 10- Prepare & Prevent. (Oberoi Catering, Bharat Petroleum, Air India SATS, Celebi Aviation, Jet Airways, Air India)
- Deliver Best Practices improve and enhance operations on shifts through ongoing identification, mitigation and management of non-compliance or areas of improvement across safety, quality and operations.
- Supervise the shift and drive employee engagement, high performance culture that gives emphasizes to empowerment, communication quality, productivity, goal attainment.
- Air India General - Internal use only
Assistant Duty Officer
Bhadra International Pvt. Ltd.
05.2015 - 12.2015
- JOB RESPONSIBILITIES:
- Lead, Manage and Direct a team for smooth handling of flights
- Supervising check-in counters, Baggage make-up area and Boarding.
- Liaising with Principal Agent and various Government Department
- Coordinating with all Airline official on day-to-day bases for rendering better services.
- Knowledge of VISA Regulations of various Countries.
- Assisting Passenger for completing formalities before Boarding Aircraft.
- Preparing Duty Allocations.
- Conducting Briefing secessions and training new staff.
- Taking accountability of staff at de-briefing sessions
- Supervising at Security Hold Area (SHA) and Boarding Point to ensure smooth and on time operations.
- Handling of delayed/disrupted flights with a set of team. Assigning of job allocations and overall supervision.
- Co-ordination with the airlines to provide required support.
- Air India General - Internal use only
DUTY OFFICER
AIR INDIA SATS Airport Service Pvt. Ltd.
10.2011 - 03.2015
- JOB RESPONSIBILITIES:
- Lead, Manage and Direct a team for smooth handling of flights Supervising check-in counters, Baggage make-up area and Boarding. Liaising with Principal Agent and various Government Department
- Coordinating with all Airline official on day-to-day bases for rendering better services.
- Knowledge of VISA Regulations of various Countries.
- Assisting Passenger for completing formalities before Boarding Aircraft.
- Preparing Duty Allocations.
- Conducting Briefing secessions and training new staff.
- Taking accountability of staff at de-briefing sessions
- Supervising at Security Hold Area (SHA) and Boarding Point to ensure smooth and On time operations.
- Handling of delayed/disrupted flights with a set of team. Assigning of job allocations and overall supervision.
- Co-ordination with the airlines to provide required support.
- Air India General - Internal use only
CUSTOMER SERVICE SENIOR AGENT
AIR INDIA SATS Airport Service Pvt. Ltd.
04.2011 - 09.2011
- JOB RESPONSIBILITIES:
- Lead, Manage and Direct a team for smooth handling of flights Supervising check-in counters, Baggage make-up area and Boarding. Liaising with Principal Agent and various Government Department
- Coordinating with all Airline official on day-to-day bases for rendering better services.
- Knowledge of VISA Regulations of various Countries.
- Assisting Passenger for completing formalities before Boarding Aircraft.
- Preparing Duty Allocations.
- Conducting Briefing secessions and training new staff.
- Taking accountability of staff at de-briefing sessions
- Supervising at Security Hold Area (SHA) and Boarding Point to ensure smooth and On time operations.
- Handling of delayed/disrupted flights with a set of team. Assigning of job allocations and overall supervision.
- Co-ordination with the airlines to provide required support.
- Air India General - Internal use only
GUEST SERVICE OFFICER
AIR INDIA SATS Airport Service Pvt. Ltd.
08.2010 - 03.2011
- JOB RESPONSIBILITIES:
- Lead, Manage and Direct a team for smooth handling of flights Supervising check-in counters, Baggage make-up area and Boarding. Liaising with Principal Agent and various Government Department
- Coordinating with all Airline official on day-to-day bases for rendering better services.
- Knowledge of VISA Regulations of various Countries.
- Assisting Passenger for completing formalities before Boarding Aircraft.
- Preparing Duty Allocations.
- Conducting Briefing secessions and training new staff.
- Taking accountability of staff at de-briefing sessions
- Supervising at Security Hold Area (SHA) and Boarding Point to ensure smooth and On time operations.
- Handling of delayed/disrupted flights with a set of team. Assigning of job allocations and overall supervision.
- Co-ordination with the airlines to provide required support.
- Air India General - Internal use only
Traffic Assistant
Global Aviation Ground Services Pvt. Ltd
02.2008 - 07.2010
- JOB RESPONSIBILITIES:
- Handling EMIRATES Flight
- Check-in Counters.
- Managing the departures
- Co-coordinating the arrivals
- Managing the floors.
- Managing the baggage make up area.
- Handling the business class and first class passengers.
- Air India General - Internal use only
Education
B.Com -
BUNDELKHAND UNIVERSITY
AIRLINES HOSPITALITY MANAGEMENT
PAILAN AVIATION INSTITUTE
Skills
Leadership skills
People Management
Staff mentoring and motivation
Competent in handling difficult situations
Able to communicate effectively with people from different backgrounds and cultures
Safety management
Operations management
Environmental management
Asset management
Ground handling
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team leadership
Aircraft operations procedures
Decision-making
Relationship building
Incident reporting
Aircraft emergency protocols
Crisis management
Emergency response
Regulatory compliance
Trainings
- SABRE (Check-in & Reservation System) for Etihad Airways and also completed Etihad Supervisor and Controller training.
- Completed DMACS& DMARS (Check-in & Reservation System) for Emirates Airlines and also completed Emirates Supervisor and Controller training.
- Completed PSS & DCS training for Air India Check-in system and its Supervisor training
- Visa Documentation training of USA, CANADA, EUROPE and UNITED KINGDOM
- All internal trainings for safety and security.
Personal Details
Date of Birth : 1988-11-30 Marital Status : Married Nationality : Indian Religion : Hindu Language : Hindi, English, Bengali Passport no. : B8648365 Place: Dhaka Signature: Sayandeb Ghosh
Timeline
Airport Manager
AIR INDIA LTD
05.2024 - Current
Airport Manager
TATA SIA AIRLINES LTD.
12.2017 - 05.2024
Airport Operations Officer
ETIHAD AIRWAYS
12.2015 - 12.2017
Assistant Duty Officer
Bhadra International Pvt. Ltd.
05.2015 - 12.2015
DUTY OFFICER
AIR INDIA SATS Airport Service Pvt. Ltd.
10.2011 - 03.2015
CUSTOMER SERVICE SENIOR AGENT
AIR INDIA SATS Airport Service Pvt. Ltd.
04.2011 - 09.2011
GUEST SERVICE OFFICER
AIR INDIA SATS Airport Service Pvt. Ltd.
08.2010 - 03.2011
Traffic Assistant
Global Aviation Ground Services Pvt. Ltd
02.2008 - 07.2010
AIRLINES HOSPITALITY MANAGEMENT
PAILAN AVIATION INSTITUTE
B.Com -
BUNDELKHAND UNIVERSITY