Payal Bala
Nagpur,MH
Summary
Bachelor of Commerce Computer Applications (BCCA) Graduate skilled in Programming (C, C++, Core
Java, MYSQL, and Python). Results-driven Operations professional with experience in RFID-based project
management, team leadership, and client coordination. Skilled in managing end-to-end operations,
improving workflow efficiency, and handling cross-functional teams. Strong background in both operations
and technical domains.
Overview
4
4
Languages
3
3
Certifications
1
1
year of professional experience
Work History
Relationship Manager
Hoora Technologies Pvt Ltd
02.2026 - Current
- Cultivated and strengthened client relationships, contributing to increased customer satisfaction.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Collaborated with managers to resolve customer issues and manage escalations, ensuring SLA compliance and delivering high-quality support through ticketing systems, email, phone, and chat.
Operations Head (RFID Project)
Radical Global SRK INNOVATIONS
08.2025 - 02.2026
- Oversaw daily operations of RFID-based tracking system to ensure seamless functionality
- Coordinated implementation of RFID solutions with technical teams
- Monitored system performance and improved tracking efficiency
- Facilitated client communication and addressed RFID-related issues to enhance customer satisfaction
- Coordinated implementation of RFID solutions with technical teams to streamline project execution
- Handled client communication and resolved RFID-related issues
Client Support Associate & Operations
Radical Global SRK INNOVATIONS
06.2025 - 02.2026
- Managed client operations and streamlined order processing to enhance client satisfaction
- Coordinated with technical teams to resolve issues efficiently and minimize client downtime
- Ensured smooth workflow and timely service delivery to meet client expectations
- Coordinated with technical teams for issue resolution
Education
Bachelor of Commerce - Computer Applications
G H Raisoni College of Arts, Commerce, Science
Nagpur09-2024
Higher Secondary Certificate Examination -
Viva College
Mumbai, India08-2021
Skills
Python
MySQL
Excel
C
C
Operations Management
Process Automation
Workflow management
Reporting
Data analysis
Client communication
Stakeholder management
Issue resolution
Team coordination
Order processing
Certification
Mobile App Development Workshop – Encarta IT Cell at GHRCCST
Interests
Badminton, Exploring current trends, Research, crafts, editing videos, Cooking new recipes
Timeline
Relationship Manager
Hoora Technologies Pvt Ltd
02.2026 - Current
Operations Head (RFID Project)
Radical Global SRK INNOVATIONS
08.2025 - 02.2026
Client Support Associate & Operations
Radical Global SRK INNOVATIONS
06.2025 - 02.2026
Bachelor of Commerce - Computer Applications
G H Raisoni College of Arts, Commerce, Science
Higher Secondary Certificate Examination -
Viva College