Payal Chimnani
Mumbai
Summary
A highly driven individual with good communication skills. Solid performance history in generating sales and increasing revenue for employers within the EdTech Industry. With extensive experience in outbound calling, lead generation, relationship management and negotiation, I have secured a consistent flow of new customers and generated significant sales figures which have led to increase in profit and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales and Operations
Premier Industries
Mumbai
03.2023 - Current
- Identified and communicated with potential customers, promoted Company product and services
- Delivered goods(eyelets, rivets and shoe buckles) to customers in an efficient and timely manner
- Responsible for maintaining all the office supply needs and fulfilling supply deadlines
- Managed vendor records, and performed various administrative activities
- Closed and processed sales, collaborated to maximise profitability and increased sales by 25% in 2024
Business Development (Sales Manager)
BYJU's
Mumbai
07.2022 - 02.2023
- Expanded outreach to a network of 20,000+ clients via multi-channel approaches, including calls, emails, and LinkedIn, Networking and booking meetings, contributing to consistent growth in client engagement
- Consistently met my targets set by the management by generating over 2 Cr (~$0.2million) in yearly sales revenue, by acquiring 100+ global clients through strategic sales models
- Conversation rate increased from 5% MOM
- Increased Average Revenue Per User (ARPU) by 15% through upselling and cross-selling strategies tailored to client needs
- Maintaining up-to-date knowledge of products and services, including competitor offerings
- Providing friendly and professional customer service including after-sales care and complaint resolution
- Delivering pitches and presentations to clients for new products and services
- Preparing and delivering sales and revenue reports to management
- Retentions for UK geography: Role included driving customer engagement and retention
- Achieved a consistent 5% Month-over-Month (MoM) increase in conversion rates, enhancing overall admissions
- Tailor emails and messages to customers' preferences and purchase history
- Send targeted emails to inactive customers to encourage them to return
- Provide special discounts, promotions, or rewards to encourage customers to return
- Recognize customers' birthdays, anniversaries, or other milestones with special offers or rewards
Business Development (Academic Counselor)
Upgrad
Mumbai
10.2021 - 03.2022
- Professional networking to develop relationships with new and existing clients
- Closing sales regularly and keeping monthly pipeline of activity full
- Creating sales strategies and plans that align with business goals
- Managing relationships with existing clients to spot opportunities for cross-sells and up-sells
- Providing detailed reports and analysis regarding sales results
Teacher
Orchids Global Learning Academy
Mumbai
08.2019 - 06.2021
- Responsible for a homeroom for each school year, working closely with those students to support them through any academic or personal difficulties
- Monitoring student progress against targets and implementing recovery plans for those who need them
- Attending parents and discussing student progress and feedback with parents
- Providing a safe learning environment, safeguarding students and notifying relevant colleagues of any signs of students who may need external support
- Regularly assessing student progress via tests/mock exams/quizzes
Teacher
JBCN International School
Mumbai
01.2015 - 05.2019
- Responsible for a homeroom for each school year, working closely with those students to support them through any academic or personal difficulties
- Monitoring student progress against targets and implementing recovery plans for those who need them
- Attending parents and discussing student progress and feedback with parents
- Providing a safe learning environment, safeguarding students and notifying relevant colleagues of any signs of students who may need external support
- Regularly assessing student progress via tests/mock exams/quizzes
Teacher
Pinnacle International School
Mumbai
06.2013 - 03.2014
- Responsible for a homeroom for each school year, working closely with those students to support them through any academic or personal difficulties
- Monitoring student progress against targets and implementing recovery plans for those who need them
- Attending parents and discussing student progress and feedback with parents
- Providing a safe learning environment, safeguarding students and notifying relevant colleagues of any signs of students who may need external support
- Regularly assessing student progress via tests/mock exams/quizzes
Customer Relationship Executive
Barclays
Mumbai
05.2010 - 09.2011
- Retaining unhappy customers by listening to their issues and providing solutions to solve them
- Track customer orders in system and update where necessary
- Ensure that customers receive exemplary customer service during all contact points with the company
- Ensuring that all customer queries receive a response within agreed timeframes
- Keeping an up-to-date knowledge of all products/services through regular training and self-study
Education
Bachelors in Education -
Bombay Teachers Training College
05.2013
Bachelors in Commerce -
Jai Hind College
Mumbai04.2010
ACCA Student - Business Technology, Management accounting, Financial Accounting, Corporate and Business law, Taxation
Skills
- Microsoft office(Excel, Word, Outlook, PowerPoint)
- Relationship management
- Communication skills
- Team player
Timeline
Sales and Operations
Premier Industries
03.2023 - Current
Business Development (Sales Manager)
BYJU's
07.2022 - 02.2023
Business Development (Academic Counselor)
Upgrad
10.2021 - 03.2022
Teacher
Orchids Global Learning Academy
08.2019 - 06.2021
Teacher
JBCN International School
01.2015 - 05.2019
Teacher
Pinnacle International School
06.2013 - 03.2014
Customer Relationship Executive
Barclays
05.2010 - 09.2011
Bachelors in Education -
Bombay Teachers Training College
Bachelors in Commerce -
Jai Hind College
ACCA Student - Business Technology, Management accounting, Financial Accounting, Corporate and Business law, Taxation
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