Payal Mandal
Bhubaneswar
Summary
Familiar with developing membership drives and other types of promotions to increase group numbers. Motivational and driven leader with a solid track record of increasing team satisfaction and bonds. Focused on propelling the group forward with proactive approaches to all aspects of organizational operations. Hardworking Chapter Manager, bringing 6 years of experience aggregate, building welcoming spaces for Business individuals. Conflict management and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chapter manager
Entrepreneur's Organization EO
Bhubaneswar
12.2020 - Current
- Office Management
- Email Management
- Coordinate meetings
- Point of contact between members and the chapter board
- Updating Chapter Calendar of events and trainings.
- Promotion of organization's benefits, services and opportunities to members.
- Liaison between chapter and EO Global Support Services.
- Coordinate logistics for Strategy Summits Annually.
- Attend scheduled Board Meetings and take the minutes.
- Communicate with chapter via Newsletters on monthly basis.
- Update database regularly
- Create and share event invitations
- Arrange travel and accommodation for speakers and chief guests for events.
- Update database for speakers
- Prepare budget estimates for each event.
- Assisting in renewal process for global
- Help Chapter president and board replace outgoing board members.
- Helping in chapter renewals.
- Procure and deliver EO swag to chapter.
- Liaison with strategic alliance partners.
- Bring in new partnership benefits for the chapter and region if possible.
- Developed strong relationships with local businesses, resulting in increased sponsorship and collaboration opportunities.
- Enhanced chapter growth by implementing effective recruitment strategies and organizing engaging events.
- Managed all aspects of event planning, ensuring smooth logistics and a positive experience for attendees.
- Streamlined administrative processes by implementing efficient systems for data management and communication.
- Collaborated with other chapter managers to share best practices and improve overall organizational performance.
- Spearheaded initiatives that fostered member engagement and satisfaction within the chapter community.
- Implemented a comprehensive budget plan to efficiently allocate resources towards achieving chapter objectives.
- Facilitated regular meetings focused on addressing current challenges and strategizing for future success.
- Successfully secured guest speakers who provided valuable insights into relevant industry topics at chapter events.
- Promoted a culture of continuous improvement by encouraging members to participate in professional development opportunities.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed cross-functional teams for successful project completion and timely delivery.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Maintained a well-organized filing system for easy access to important documents and records.
- Coordinated company events, ensuring successful execution and positive feedback from attendees.
- Managed vendor relationships, negotiating contracts for cost-effective services and supplies.
- Provided comprehensive support to executive leadership, enabling them to focus on strategic business decisions.
- Improved interdepartmental communication through regular updates and collaboration between teams.
- Oversaw office inventory, ensuring adequate supply levels while minimizing unnecessary expenses.
- Participated in strategic planning meetings by providing relevant data insights regarding workforce trends and organizational needs.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Monitored executive and site schedules to coordinate meetings and corporate events.
Event Executive
Indian Chamber of Commerce
Bhubaneswar
08.2019 - 12.2020
- Liaison with Members who are HNI entrepreneurs or high level dignitaries of Government and Private organizations.
- Getting new members
- Coordination for renewal of membership
- Coordination with vendors for light sound and event related services
- Keeping a data base
- Getting Sponsorship
- Generating revenue
- Email management
- Enhanced event attendee satisfaction by effectively coordinating all event logistics and ensuring smooth operations.
- Managed vendor relationships for optimal results, negotiating contracts and monitoring performance.
- Streamlined the event planning process by implementing efficient project management tools and techniques.
- Maximized event attendance, devising targeted marketing strategies to increase public awareness and interest.
- Achieved budget goals by diligently tracking expenses and identifying cost-saving opportunities throughout the planning process.
- Increased sponsor revenue, cultivating strong relationships with potential partners and securing commitments.
- Developed comprehensive event timelines to coordinate efforts of staff, volunteers, and vendors for successful execution.
- Ensured compliance with all relevant regulations, obtaining necessary permits and licenses for events as needed.
- Delivered exceptional customer service to attendees, promptly addressing inquiries and resolving issues onsite.
- Collaborated with cross-functional teams to develop innovative event themes and creative concepts that engaged attendees.
- Coordinated seamless registration processes for events, utilizing technology solutions to streamline check-in procedures.
- Facilitated effective communication among team members during the planning stages, fostering a collaborative environment that encouraged success.
- Implemented post-event evaluations to gather feedback from attendees, using insights to inform future improvements in event planning strategy.
- Managed all aspects of travel arrangements for speakers and VIP guests attending events, ensuring a positive experience throughout their stay.
- Utilized social media platforms effectively to promote events, engaging target audiences through compelling content creation.
- Supervised on-site event staff for smooth execution of planned activities while maintaining high safety standards.
- Analyzed data from past events to identify areas of improvement for increased efficiency in future projects.
- Optimized venue setup by working closely with decorators and caterers in order to create a welcoming atmosphere.
- Handled crisis situations professionally during events by implementing appropriate contingency plans and maintaining clear communication with stakeholders.
- Achieved consistent attendee growth by continuously refining event strategies based on feedback and industry trends.
- Identified opportunities for growth within current group base and facilitated plans to achieve growth percentage for total unit collection within territory.
- Solicited and recruited new groups and organizations for mobile drives within established territories.
- Planned productive work schedule to maximize number of sales calls and minimize expense.
- Re-booked recurring events for following year.
- Developed and maintained collaborative working relationships with key accounts.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Coordinated florists, photographers, and musicians for events.
- Negotiated with vendors to achieve most favorable terms.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Developed and implemented successful marketing plans to generate event revenue.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Assembled creative and innovative event attractions based on internal capabilities.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised event staff to complete tasks on time.
- Prepared invitations to send out to guest lists.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Utilized social media to promote events and increase attendance.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
Relationship Manager
Profitmart Securities Pvt Ltd
Bhubaneswar
04.2018 - 08.2019
- PR with customers
- Generating revenue
- Cross selling
- Hardcore marketing
- Cold calling
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Relationship Executive
Angel Broking Private Limited
01.2018 - 03.2018
- Hardcore marketing
- Target fulfillment every month
- Getting revenue
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Implemented CRM software to streamline communication processes with clients for improved interaction quality.
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
School teacher
Little Angles Public School
05.2013 - 07.2015
- Improved student comprehension by utilizing differentiated instruction techniques.
- Enhanced classroom management skills, resulting in a more focused and productive learning environment.
- Developed strong relationships with parents, leading to increased involvement in their child''s education.
- Collaborated with colleagues to create interdisciplinary lessons that reinforced core concepts across multiple subjects.
Education
MBA - Marketing Hr
AISECT University
Bhubaneshwar, Orissa04.2018
Bachelor of Science -
Utkal University
Bhubaneshwar, Orissa01.2016
12th in Science -
Prabhujee English Medium School
Bhubaneshwar, Orissa01.2013
Skills
- Ms Office, programming languages like c,c
- Time management
- Administration
- Partnership liaison
- Vendor Management
- Public Relations
- Fundraising Expertise
- Meeting Facilitation
- Resource Allocation
- Stakeholder Engagement
- Team Leadership
- Event Planning
- Strategic Planning
- Membership Growth
- Data Analysis
- Budget Management
- Policy Implementation
- Organizational Skills
- Board Relations
- Content Creation
- Brand Management
- Public Speaking
- Project Management
- Marketing Strategy
- Community Outreach
- Networking Abilities
- Time Management
- Program Development
- Volunteer Coordination
- Staff Supervision
- Social Media Management
- Conflict Resolution
- Business Partnership Development
- Community Involvement
- Innovation and Creativity
- Membership Promotion
- Parliamentary Procedure Understanding
- Data Management
- Department Oversight
- Contract Administration
- Employee Development
- Customer Service Management
- Sales Tracking
- Schedule Management
- Administrative Management
- Program Administration
- Cost Control
- Revenue Generation
- Customer Retention
- Quality Assurance
- Goal Setting
- Marketing Strategies
- Business Management
- Scheduling
- Business Development
- Organizational Structuring
- Delegation
- Inventory Tracking and Management
- Client Account Management
- Teamwork and Collaboration
- Delegating Work
- Purchasing and Planning
- Calendar Management
- Customer Relations
- Decision-Making
- Relationship Building
- Operations Oversight
- Program Optimization
- Database Maintenance
Certification
- O level passed certificate
- HSC pass certificate
- 12th passed certificate
Additional Information
Also completed Bachelor in Education
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Oriya
Advanced (C1)
Bengali
Intermediate (B1)
Current Job Title
Chapter manager
Current Employer
Entrepreneur's Organization
Current Location
Bhubaneshwar, Orissa
Personal Information
- Willing To Relocate: Anywhere
- Eligible To Work In: India
- Date of Birth: 02/16/94
Poetry writing, Exploring, Traveling, Food tasting, Sketching, Cooking, Social service, Singing
I have an artistic side which comes into play when i am off-working hours. I engage myself in writing short Shayaris.
I travel for various reasons- exploring being a top choice! Recently, I have been on a solo road trip from Delhi-Ladakh-Delhi! I have explored many unchartered places in by home-state too! As my job involves organizing events at various venues, Food has become my prime attraction! Though i am also watchful for my healthy diet! I explore new cafes and street food hubs to experience the best !
Like I said earlier, the Artistic instinct in me keeps me clued to art! I had a deep connection with music and sketches and a new add-on of cooking ! Though i never really had a Full-fletched opportunity to pursue it, I continue to give art my extra hours!
Social Service is not voluntary ! I love spending time with old folks and kids! I do that whenever i can! From partying with them to serving a meal gives me immense pleasure.
Timeline
Chapter manager
Entrepreneur's Organization EO
12.2020 - Current
Event Executive
Indian Chamber of Commerce
08.2019 - 12.2020
Relationship Manager
Profitmart Securities Pvt Ltd
04.2018 - 08.2019
Customer Relationship Executive
Angel Broking Private Limited
01.2018 - 03.2018
School teacher
Little Angles Public School
05.2013 - 07.2015
MBA - Marketing Hr
AISECT University
Bachelor of Science -
Utkal University
12th in Science -
Prabhujee English Medium School