Payal Paryani
Ahmedabad
Summary
Experienced professional skilled in credit analysis and customer success management. Proficient in financial analysis, risk assessment, and strategic problem-solving. Strong communicator and relationship-builder with a track record of delivering tailored solutions to drive business growth and ensure customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
HiddenBrains Infotech Ltd.
Ahmedabad
02.2021 - Current
- Developed and nurtured strong relationships with clients, acting as their primary point of contact and advocating for their needs within the company.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Facilitated communication between various departments in order resolve complex customer issues.
- Identified upsell and cross-sell opportunities, driving revenue growth and ensuring customer success.
- Gathered and synthesized customer feedback to provide insights to internal teams, driving product enhancements and improvements in service delivery.
- Proactively managed risks to customer satisfaction and retention, minimizing the impact of issues such as product bugs or service outages.
- Identified areas for improvement in existing products and services based on customer feedback.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
Credit Analyst
Lendingkart Finance Limited
Ahmedabad
02.2019 - 01.2021
- Assessed credit risk and analyzed financial statements to determine the degree of risk involved in extending credit or lending money
- Compare liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations
- Generate financial ratios, using computer programs, to evaluate customer's financial status
- Increased customer satisfaction by resolving [Product or Service] issues
- To prepare agreements for loan disbursal, to analyze field investigation reports prior to loan disbursal
- Made decisions and recommendations about extending lines of credit
- Conducting Tele pd & preparing Tele report.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
Credit Analyst
Lendingkart Finance Limited
Ahmedabad
07.2016 - 01.2018
- Assessed credit risk and analyzed financial statements to determine the degree of risk involved in extending credit or lending money
- Compare liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations
- Generate financial ratios, using computer programs, to evaluate customer's financial status
- Increased customer satisfaction by resolving [Product or Service] issues
- To prepare agreements for loan disbursal, to analyze field investigation reports prior to loan disbursal
- Made decisions and recommendations about extending lines of credit
- Conducting Tele pd & preparing Tele report.
Education
Master's in Accounting -
CQ University Australia
12.2018
Master of Business Administration (Finance) -
NR Institute of Business Management
05.2016
Bachelor of Commerce (Accounting) -
GLS Institute of Commerce
05.2014
HSC -
St.Xavier's High School
04.2011
Skills
- Risk Assessment
- Credit decision making
- Strategic Planning
- Customer Account Management
- Customer Relations
- Customer Relationship Building
- Customer Retention
- Risk Management
Certification
- Certificate of Fundamentals of Credit and Reading Financial statements, Corporate Finance Institute, 05/2020
- Certified in Financial Markets and Instruments, Michigan X, 04/2018, 06/2018
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Amateur photography
- Music
- Reading
Timeline
Customer Success Specialist
HiddenBrains Infotech Ltd.
02.2021 - Current
Credit Analyst
Lendingkart Finance Limited
02.2019 - 01.2021
Credit Analyst
Lendingkart Finance Limited
07.2016 - 01.2018
Master's in Accounting -
CQ University Australia
Master of Business Administration (Finance) -
NR Institute of Business Management
Bachelor of Commerce (Accounting) -
GLS Institute of Commerce
HSC -
St.Xavier's High School
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