Payal Pattanaik
Hyderabad
Summary
Business Analyst and Release Manager specializing in Logistics, Supply Chain, and SaaS applications. Proven track record in process optimization, test execution, and defect management during release cycles. Expertise in application management and client support, driving workflow efficiency and operational improvements. Committed to leveraging analytical skills and business insights to support growth and enhance decision-making.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Cozentus Technology Pvt. ltd
Bhubaneswar
11.2020 - Current
- Gathered, analyzed, and translated stakeholder requirements into clear functional specifications for logistics, supply chain, and SaaS-based applications.
- Evaluated and optimized end-to-end business processes, identifying system inefficiencies and recommending improvements to enhance operational efficiency.
- Created comprehensive documentation including functional objectives, user stories, acceptance criteria, workflow diagrams, and test cases.
- Planned, coordinated, and executed UAT cycles across complex SaaS modules, ensuring test coverage, defect tracking, and successful release outcomes.
- Investigated and resolved application issues such as data inconsistencies, API failures, and workflow discrepancies, ensuring smooth SaaS platform operations.
- Acted as a primary bridge between business teams, technical teams, and product owners to drive alignment and accelerate delivery.
- Supported release management activities including change request handling, release validation, and post-deployment verification.
- Prepared meaningful weekly and monthly reports highlighting progress, risks, defect trends, and release readiness for stakeholders.
- Facilitated sprint ceremonies, client discussions, and cross-functional sessions to ensure transparency, timely decisions, and smooth project execution.
Education
Master in Communication - Mass Communication
Utkal University
Bhubaneswar11-2020
Bachelor in Technology - Electrical, Electronics And Communications Engineering
Padmanava College of Engg.
Rourkela07-2018
Skills
- Stakeholder management
- Requirements analysis and documentation
- Business process mapping
- Functional specifications development
- User stories and acceptance criteria
- Use case modeling
- Workflow diagramming
- Gap analysis
- BRD and FRD documentation
- User acceptance testing (UAT)
- Test planning and execution
- Defect tracking and resolution
- Release management
- Change request management
- Agile and Scrum methodologies
- Backlog management
Technical Skills
- Jira |Azure DevOps Board|Visio| Lucidchart | Agile and Scrum framework | MS Office | SQL (basic) |SaaS Application Management |Postman|
Hobbies
- Community Volunteering
- Tech Meetups
- Dancing
Certification
Certified Scrum Master (CSM)
Timeline
Assistant Manager
Cozentus Technology Pvt. ltd
11.2020 - Current
Master in Communication - Mass Communication
Utkal University
Bachelor in Technology - Electrical, Electronics And Communications Engineering
Padmanava College of Engg.