Payal Sen
Bengaluru
Summary
With over 12+ years of experience in product management, successfully collaborating with customers to develop and enhance products, ultimately gaining a competitive advantage. Core strengths include unwavering customer focus, creative and pragmatic problem-solving abilities, fostering strong relationships with stakeholders, and a proven track record of building effective cross-functional teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Oracle Health (Formerly Cerner Corporation)
01.2018 - Current
- Owned, developed, and managed product roadmaps for multiple engineering and user experience teams based in development centres across three countries (US, UK and Sweden)
- Have strong understanding in US Healthcare Revenue Cycle Management, including Patient Registration, Charges, Claims and Payer workflows.
- Prioritized feature development from product backlog based on alignment with customer feedback, business goals and strategic vision
- Forged strong relationships with customers to build trust and confidence in the product
- Managed relationships with internal and external stakeholders to ensure successful release and adoption of new and enhanced product features
- Tracked product capabilities and performance to ensure attainment of organization growth, customer and market needs
- Continuously improved product features, turning minimum viable features into differentiators
- Collaborated and facilitated dialogue across multiple product development groups on emerging capabilities to ensure seamless integration of workflows
- Assessed new market entry requirements to support market expansion
- Owned and led customer special interest groups to obtain feedback and create features to resolve customer pain points
- Managed a team of Product Owners within the product group in India.
- Accomplished multiple tasks within established timeframes.
- Delivered 95% of projects on time in the first phase for a Swedish customer, surpassing the organizational average of 87%. This included defining the product vision, planning the roadmap, and overseeing the delivery across multiple agile teams for more than 50 projects.
- Designed workflows that automated data capture that reduced key data quality issues by 70%.
- Improved products in the US/UK market to meet and exceed customer requirements while optimizing workflows and enhancing the user experience by eliminating 50% of existing workflows. This included features that enabled customers to complete administrative tasks 56% faster, with 53% fewer clicks across workflows.
LEAD PRODUCT OWNER
Cerner Cooperation
02.2015 - 01.2018
- Manage team of 7 Product Owners
- Created a solution to improve patient safety, reduce clinical risks and provide an enhanced user experience
- Participated in activities ranging from creation of concept, writing functional requirements, collaborating with engineering and UX teams, performing functional testing and code release tasks
- Organized communication of emerging and existing functionalities to customers by demonstrating product features and configuration options
- Assisted validation partners and delivery teams with implementation of the product.
Business Analyst
Siemens
04.2011 - 01.2015
Database Developer
Siemens
05.2007 - 03.2010
Education
B Tech - Electronics And Communications Engineering
North Eastern Institute of Science & Technology
Skills
- Product Management
- Agile Methodology
- Product Strategy & Road Map
- Innovation in Building Products
- Product design and prioritization
- Team Leadership
Accomplishments
· Backed the ‘You did it award’ twice
· Received PLM excellence award
· Received Technical Excellence award
· 3 times received 3i certification for innovation
Certification
- Certified Revenue Cycle Representative Certification – HFMA
- Business of Healthcare Certification – HFMA
- Patient Access Essentials Certification – HFMA
- Patient Experience & Satisfaction Certification – HFMA
- Pre-Registration & Insurance Verification Certification
Timeline
Manager
Oracle Health (Formerly Cerner Corporation)
01.2018 - Current
LEAD PRODUCT OWNER
Cerner Cooperation
02.2015 - 01.2018
Business Analyst
Siemens
04.2011 - 01.2015
Database Developer
Siemens
05.2007 - 03.2010
B Tech - Electronics And Communications Engineering
North Eastern Institute of Science & Technology
Similar Profiles
Kerri MackeyKerri Mackey
Product Manager, Revenue Cycle Management Model at Oracle Health (Previously Cerner Corporation)Product Manager, Revenue Cycle Management Model at Oracle Health (Previously Cerner Corporation)
Florence SmithFlorence Smith
Senior Test Architect at Oracle Health - Cerner CorporationSenior Test Architect at Oracle Health - Cerner Corporation
Pravesh BhargavaPravesh Bhargava
Senior Manager at Oracle Health & AI, Siemens Medical Solutions & Cerner CorporationSenior Manager at Oracle Health & AI, Siemens Medical Solutions & Cerner Corporation
Hemanth RHemanth R
Digital Marketing Intern at BGS & SJB GroupsDigital Marketing Intern at BGS & SJB Groups
Dhanush Bochollu KrishnamurthyDhanush Bochollu Krishnamurthy
IoT and Electronics Engineer at Eluxvo LimitedIoT and Electronics Engineer at Eluxvo Limited