Payal Singh
Business Analyst
Gurgaon
Summary
Seasoned Business Analyst offering 3+ years of diverse experience in successful completion of clients’ projects. Expert on business and system requirements, User accepting writing. Accomplished at leveraging past lessons to inform future decision making. Key expertise in the product based industry and looking to expand my vision across platforms in the coming future. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with client to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
HITECH INFOSYSTEMS
01.2023 - Current
- Eliciting and Gathering the Business requirements from client and management
- Involved in preparation of various documents (BRD, FRD, SRS)
- Hands on working experience in creating Use cases
- User Stories, Wireframes and Flowcharts
- Participated in Stand-Up meetings and Scrum Ceremonies
- Led User Story analysis sessions to create and elaborate User Stories, User journeys on JIRA
- Expertise in facilitating all levels of management, developers, QAs, stakeholders, business users and offsite teams in brainstorm sessions
- Created wireframes based on a requirements and User Acceptance from a client
- Involved in Project coordinating activities like scheduling meetings, communicating with project resources, preparing and leading presentations, working closely with project stakeholders and IT project team
- Created requirement traceability matrix (RTM)
- Perform GAP and Retrospective analysis to find loop holes in project
- Specialization in Education Technology Domain, Tele Consultation Domain practical exposer in implementing of Agile Methodology (Scrum, User Story, Sprint etc)
- Work with cross-functional teams to resolve business process issues and identify business process improvement opportunities
- Interact with the client, stakeholders and end user to gather data for conduct and schedule meeting with stakeholders and for organization’s own scrum team
- Assignee developers, UX/UI designer to rectify tickets generated by the clients
- Experienced in creating and managing JIRA Kanban board.
Associate Business Analyst
HITECH INFOSYSTEMS
02.2021 - 12.2022
- Preparing all kinds of documentation like user access requirement documentation (UARD), BRD, FRD, doing gap analysis for new changes in the product, sharing of minutes of meeting with customer for all meetings
- Coordinate with the development, Testing team for the changes requested my customer and implement change in the product
- Project planning and conducting weekly meeting with customer for the changer request or any functional clarification in the product
- Working on agile method for the ticket creation for the stories and bugs reported by customer
- Planning and implementation of Use Acceptance Testing(UAT) for the customer
- Understanding of tools and techniques that can help in business analysis and generate reports that can give the right direction towards growth.
Cabin Crew
Indigo (Interglobe Aviation)
04.2018 - 12.2021
- Ensuring the safety of passengers and crew
- This includes responding to emergencies like medical emergencies, fires, and emergency landings
- Clearly communicating safety and emergency procedures to passengers
- Serving, helping, and taking care of passengers
- Making sure passengers leave the plane safely
- Creating a flight report, including details about any unusual incidents
- Recording food and drink orders, and duty-free sales.
Business Development Associate
Byju’s (Think & Learn)
06.2017 - 10.2017
- Implement the strategy for new customer acquisition by providing counselling over phone, email and face to face queries
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
- Created and maintained reports and database using customer relation management (CRM) software to ensure smooth operations with existing customers
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Made parents understand how our course will help their children and register them, converting them into a sale and meet target
- Contribute to team effort by accomplishing related results as needed.
Education
B.Tech- Civil -
Kalinga Institute of Industrial Technology Bhubaneswar
01.2013 - 01.2017
undefined
R.J high School
01.2012 - 01.2013
undefined
Jawahar Navodaya Vidayalaya
Barun, Aurangabad 01.2009 - 01.2010
Skills
Waterfall, Agile (Scrum, Kanban)undefined
Disclaimer
I hereby declare that the details mentioned above in my resume are correct to the best of my knowledge and belief.
Timeline
Business Analyst
HITECH INFOSYSTEMS
01.2023 - Current
Associate Business Analyst
HITECH INFOSYSTEMS
02.2021 - 12.2022
Cabin Crew
Indigo (Interglobe Aviation)
04.2018 - 12.2021
Business Development Associate
Byju’s (Think & Learn)
06.2017 - 10.2017
B.Tech- Civil -
Kalinga Institute of Industrial Technology Bhubaneswar
01.2013 - 01.2017
undefined
R.J high School
01.2012 - 01.2013
undefined
Jawahar Navodaya Vidayalaya
01.2009 - 01.2010
Similar Profiles
Ujjwal KumarUjjwal Kumar
Business Analyst at Hitech InfosystemsBusiness Analyst at Hitech Infosystems
Michael BoyleMichael Boyle
Technical Support Engineer at Hitech InstrumentsTechnical Support Engineer at Hitech Instruments
Thomas RaneyThomas Raney
Furnace Operator at HiTech MetalFurnace Operator at HiTech Metal