Payal Soni
1533/d wazir nagar, south ex part -1
Summary
Professional with extensive experience in managing daily store operations, including staff scheduling and inventory management. Demonstrated ability to train new employees on customer service and sales techniques, leading to improved team performance and customer satisfaction. Effectively handled customer inquiries and complaints, utilizing conflict resolution skills to maintain a positive shopping environment. Proven track record of overseeing cash handling procedures and ensuring accuracy through regular audits.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Bluestone
New Delhi
03.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Maintained inventory accuracy through regular stock checks and audits.
- Handled customer inquiries and resolved issues effectively and professionally.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Team Leader
Tatiwala gehna
Jaipur
12.2021 - 03.2023
- Led team meetings to discuss daily goals and progress.
- Coordinated workflow between departments to ensure efficient operations.
- Trained new staff on company policies and procedures.
- Developed relationships with key business clients to understand their needs.
- Managed sales pipelines using CRM software for tracking client interactions.
- Trained new sales representatives on product knowledge and sales techniques.
- Attended industry events to network and identify potential business opportunities.
- Attended trade shows, conferences and other events to promote company's products or services.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Created strategies to increase sales revenue by targeting key markets or expanding into new areas of business.
Senior Sales Executive
Manish Malhotra
New Delhi
02.2020 - 03.2021
- Developed strong client relationships through tailored consultations and personalized service.
- Coordinated product launches and promotional events to enhance brand visibility.
- Conducted market research to identify emerging trends and customer preferences.
- Collaborated with design teams to align sales strategies with product offerings.
- Trained junior sales staff on effective sales techniques and customer engagement.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Negotiated contract terms, conditions and pricing for sales.
Management Assistant
Diamond constellation
New Delhi
02.2014 - 01.2016
- Organized company meetings and prepared agendas, ensuring timely communication.
- Assisted in project management by tracking timelines and project deliverables.
- Coordinated executive schedules and managed calendar appointments for senior management.
- Answered phone calls from vendors regarding orders or other inquiries.
Senior Sales Officer
M.Raj jewellers
New Delhi
04.2011 - 04.2014
- Engaged customers to understand their jewelry needs and preferences.
- Educated clients on product features and care for jewelry items.
- Collaborated with team members to enhance store presentation and displays.
Retail Sales Associate
Pyarelal jewellers
New Delhi
02.2009 - 03.2011
Education
Bachelor of Arts - Home Science
Delhi University
Moti Bagh 07-2015
High School Diploma -
Govt Sr Sec School
New Delhi 07-2010
Skills
- Inventory management
- Employee training
- Sales strategies
- Visual merchandising
- Staff scheduling
- Conflict resolution
- Team leadership
- Data analysis
- Communication skills
- Relationship building
- Team management
- Operations
- POS systems
- Marketing and promotions
- Cost control
Languages
English
First Language
Hindi
Beginner (A1)
A1
References
References available upon request.
Timeline
Assistant Store Manager
Bluestone
03.2023 - Current
Team Leader
Tatiwala gehna
12.2021 - 03.2023
Senior Sales Executive
Manish Malhotra
02.2020 - 03.2021
Management Assistant
Diamond constellation
02.2014 - 01.2016
Senior Sales Officer
M.Raj jewellers
04.2011 - 04.2014
Retail Sales Associate
Pyarelal jewellers
02.2009 - 03.2011
Bachelor of Arts - Home Science
Delhi University
High School Diploma -
Govt Sr Sec School