Payalrani Nath
Bengaluru
Summary
Adept Collections Agent from SmartCoin Pvt Ltd, excelled in delinquent account management and demonstrated exceptional customer service skills. Skillfully negotiated repayment plans. Trained new staff, achieving and surpassing performance goals through effective collections processing and team motivation.
Overview
1
1
year of professional experience
Work History
Collections Agent
Smartcoin Pvt Ltd
08.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Directed day-to-day collections functions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collected funds from delinquent customers and minimized loss to save 20Lakh INR.
- Achieved performance goals on consistent basis.
- Reached out to approximately 60 account holders daily.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services, and collection strategies.
Education
Bachelor of Science - Electrical Engineering
GITA, Bhubaneswar, Odisha
Bhubaneswar, Odisha05.2017
Skills
- Collections processing
- Credit adjustments
- Account Auditing
- Delinquent account management
- Repayment plan structuring
- Financial Reporting
- Issue investigation
- Account Review
- Customer research
- Outbound Calling
- Call center experience
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
Timeline
Collections Agent
Smartcoin Pvt Ltd
08.2023 - Current
Bachelor of Science - Electrical Engineering
GITA, Bhubaneswar, Odisha
Similar Profiles
Manupati Chandu PriyaManupati Chandu Priya
Collection Specialist at Olyv (SmartCoin Financials Pvt. Ltd.)Collection Specialist at Olyv (SmartCoin Financials Pvt. Ltd.)
SASI KUMAR ATIGGADDASASI KUMAR ATIGGADDA
Review Specialist, Social Media Specialist at SMARTCOIN FINANCIAL PVT LTDReview Specialist, Social Media Specialist at SMARTCOIN FINANCIAL PVT LTD
N GopalanN Gopalan
Senior Manager-Client Relations at Sri Sai Power and Equipment's Pvt Ltd & Sri Sai Tech And Hr Solutions Pvt LtdSenior Manager-Client Relations at Sri Sai Power and Equipment's Pvt Ltd & Sri Sai Tech And Hr Solutions Pvt Ltd