Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic
Pazhaniyappan Ravi

Pazhaniyappan Ravi

Banking Operation Analyst
Thanjavur

Summary

Experienced in U.S. Residential mortgage and U.S. health care processes, with over 5.5 years of expertise in end-to-end mortgage processing, loan servicing, and strong knowledge of mortgage guidelines and documentation requirements, while being committed to delivering exceptional service and ensuring adherence to financial regulations and organizational goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Accenture Solution Private ltd. Chennai

Banking Operations Analyst
06.2022 - Current
  • Handling and monitoring the 16 subprocesses in the default foreclosure compliance delinquency process, and handling more than 100 DFC Vendor Escalation emails within a team.
  • Preparing process maps and SOP creation per client-provided information, client job aid, along with new updates for all processes.
  • Responsibility to assign all allocation files to team resources per the respective process, and prepare the daily production and internal review planner, sharing the details with allocated FTs and management on a daily basis, while simultaneously monitoring individual production.
  • Prepared and circulated the huddle board on a 4-interval basis per day. Kept the floor support to our team members, clarification with maintained clarification, and process updated tracker.
  • To conduct a team huddle to discuss process-related updates, business requirements, ethics and compliance, and document the details in the minutes of the meeting, which are shared through email on a daily basis.
  • Responsibility to managing the SLA (TAT and Quality) timeline framework. Prepared the client scorecard on a monthly basis as per the client review files and discussed it with the client regarding the SLA. To find out the root cause analysis for external and internal feedback, to avoid repeated defects.
  • Prepared the team, individual scorecard data, and supported production with loan review as well.
  • Preparing the client call deck in the PowerPoint tool on a daily and weekly basis. UAT testing will provide our observation findings to the automation team.
  • Consolidate the daily completion status, update the production report, FPY, and DMS in the EOD prepared on that day's completion report, which will be shared with internal and external management.
  • Additionally, support our team leader for month on month preparing the Cycle Time and ETY report based on their tracking workflow tool, and update OM-related documents.

Accenture Solution Private ltd. Chennai

Health Care Operations Associate
12.2019 - 05.2022
  • Doing Production with quality review for Claims adjudication adjustment process.
  • Maintained FAQ tracker with received from all team members.
  • Achieved the daily production target based on our team's SPOC providing the planner.
  • Achieved 99.8% for the quality score in monthly score card.

Projects

ACS Rmg Cenlar - US Residential mortgage
  • Default management in the mortgage process, loan servicing.
  • Default foreclosure complaints: daily report based on firm request to validate and provide appropriate documents.
  • Lender report 30+ days and copy of 80+ days delinquency process - validate all required documents per investor (FNMA, FHLMC, and FHA) to match the client system and place them in the respective client folder.
  • Tier 1 referral package creation: Review and align 12 types of documents with a combined package to place in the respective folder.
  • Foreclosure workstation setup - regular and lien monitor: Refer to the FC department matrix, state code matrix, attorney referral matrix with assigned template code, processor code, process (judicial and non-judicial), and firm payee code in the client system. Also aware of loss mitigation programs and bankruptcy chapters as well.
  • Letter generation and NOI web registration process : Demand letter and notice of intent, Due diligence letter issuance based state guidelines requirements along with proof filling register in appropriate website.
  • Determine the missing information from the available documents and missing documents needed to escalate / requested documents in the client's vendor application.

Projects

Elevance Health and CENTENE
  • Elevance Health project name instead of ANTHEM: Claims Adjudication and Claims Adjustment process for requests based on providers' and members' claims.
  • Using the client tool to check authorization approval status, review medical records, and pre-payment review response. Determined primary and secondary payer from insurer. Working with multiple healthcare platforms and tools.
  • Split the submitted claims based on the itemization bill, and calculate the manual pricing.

Education

Bachelor of Computer Applications -

Government Arts And Science College
Kumbakonam
01.2017

XIth - Tamil

GBHSS
Papanasam
01.2014

Xth - Tamil

SGM High School
Kabisthalam
01.2012

Skills

  • MS Excel
  • MS Office Outlook
  • Defect tracking tool
  • UAT user testing
  • Deck preparation
  • Root cause analysis
  • Process mapping
  • Provide process training
  • Team management
  • Foreclosure compliance
  • Adobe Acrobat

Certification

Professional certificate in Degree

Languages

Tamil, English

Hobbies and Interests

Playing Cricket, Thinking and Imagination our life of world

Timeline

Accenture Solution Private ltd. Chennai

Banking Operations Analyst
06.2022 - Current

Accenture Solution Private ltd. Chennai

Health Care Operations Associate
12.2019 - 05.2022

Projects

ACS Rmg Cenlar - US Residential mortgage

Projects

Elevance Health and CENTENE

Bachelor of Computer Applications -

Government Arts And Science College

XIth - Tamil

GBHSS

Xth - Tamil

SGM High School

Similar Profiles

CREATE PROFILE
Pazhaniyappan RaviBanking Operation Analyst