Neelkanth Kotadia S
Chennai
Summary
Dynamic and accomplished operations leader with over 12 years of experience in U.S.-based healthcare KPO and 10 years in the banking and financial services sector. Proven expertise in product leadership, process excellence, global operations, and stakeholder management. Adept at transforming underperforming processes, building large-scale teams, and driving digital modernization initiatives across geographies.
Overview
22
22
years of professional experience
Work History
Product Site Leader – Chennai | Process Excellence Leader | GSS & MRR Operations Leader
Optum
CHENNAI
02.2013 - Current
- Represent the Chennai site in strategic product planning and roadmap execution for global platforms.
- Drive campus and lateral hiring initiatives for product and technology roles.
- Foster a collaborative and growth-oriented product culture within the local site.
- Mentor and support cross-functional teams in India time zones.
- Champion site needs in global product planning and decision-making forums.
- Spearhead modernization of coding operations through strategic case studies aimed at enhancing application performance and scalability.
- Leading the Coding Modernization initiative for Optum—targeted to increase coding capacity by 30–40% upon full implementation.
- Drive product strategy alongside engineering teams to align business needs with technology outcomes.
- Implemented key quality frameworks including ISO 9001 and ISMS 27001.
- Led end-to-end re-engineering of the Medical Record Retrieval (MRR) process, boosting margins from 20% to 42%.
- Introduced MIS frameworks for data-driven decision-making.
- Applied Lean and Six Sigma methodologies to reduce waste and improve turnaround time.
- Reduced after-call work by 40% in Outreach processes and saved 6–8 FTEs via Salesforce automation.
- Key contributor in enhancing business resilience and efficiency through workflow automation, offshoring, and Lean process improvements.
- Built and lead a 400-member Global Shared Services (GSS) team for coding and MRR operations.
- Spearheaded centralization, standardization, and automation of workflows across India.
- Led successful transitions of multiple key functions from the U.S. to India.
- Established and currently oversee a Global Shared Services (GSS) operation of over 300 team members.
- Successfully transitioned and consolidated operations to India, resulting in significant cost savings and increased process control.
Assistant Manager – Lending Operations
The Royal Bank of Scotland
06.2012 - 01.2013
- Managed operations for syndicated and bilateral loans across UK and EMEA.
- Oversaw process transitions, quality frameworks, and client interactions.
Business Analyst – Account Services
TATA Consultancy Services
10.2010 - 06.2012
- Designed capacity models and re-engineered account maintenance processes.
- Reduced TAT from 12 to 6 days and supported high-visibility client engagements.
Team Lead – Enterprise BPO Operations
Cognizant Technology Solutions
08.2006 - 10.2010
- Delivered automation and Six Sigma projects resulting in 25%+ efficiency gains.
- Maintained a 98%+ retention rate and received top business effectiveness scores.
MIS Analyst – Collections
Club Mahindra
03.2006 - 08.2006
- Developed national branch-wise collection reports and analyzed cheque return trends.
Senior Process Executive – Deposits and Reconciliation
Standard Chartered Scope International
03.2003 - 03.2006
- Handled deposit processes, TP reconciliation, and customer account maintenance.
- Certified Six Sigma Yellow Belt; completed USD 11,000 cost-saving IDEAL project.
Education
Bachelor of Commerce -
D.G. Vaishnav College, Madras University
Chennai, IndiaP.G.D.B.A (Finance) - Finance
Symbiosis Centre For Distance Learning
Pune, IndiaSix Sigma Black Belt Certification - Six Sigma
Indian Statistical Institute, Chennai
Chennai, IndiaSkills
- Salesforce Platform
- MS Excel
- PowerPoint
- MIS Reporting
- Automation & Workflow Tools
Awards
- Optum/Episource: Cash award for re-engineering MRR processes; recognized by India and US Presidents.
- Cognizant: EVP Innovation Award (2009), Service Excellence (2010), and quality recognition from Board and CEO.
- TCS: Spot award from Citibank MD for Account Services; built appreciated capacity models.
- Standard Chartered: Value Champ, Extra Miller, and appreciation from Country Head for reducing intraday risk.
Education And Certifications
- Certified Six Sigma Yellow Belt
- Quality Systems: ISO 9001, ISMS 27001 Implementation
Timeline
Product Site Leader – Chennai | Process Excellence Leader | GSS & MRR Operations Leader
Optum
02.2013 - Current
Assistant Manager – Lending Operations
The Royal Bank of Scotland
06.2012 - 01.2013
Business Analyst – Account Services
TATA Consultancy Services
10.2010 - 06.2012
Team Lead – Enterprise BPO Operations
Cognizant Technology Solutions
08.2006 - 10.2010
MIS Analyst – Collections
Club Mahindra
03.2006 - 08.2006
Senior Process Executive – Deposits and Reconciliation
Standard Chartered Scope International
03.2003 - 03.2006
Bachelor of Commerce -
D.G. Vaishnav College, Madras University
P.G.D.B.A (Finance) - Finance
Symbiosis Centre For Distance Learning
Six Sigma Black Belt Certification - Six Sigma
Indian Statistical Institute, Chennai
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