P Deepak Gandhi
Manager - Accounts Payable
Chennai,TN
Summary
Versatile professional with a strong background in team management, business development, customer service, and sales. Exceptional communicator known for possessing excellent interpersonal, negotiating, and convincing skills. Proficient in developing and implementing process plans and strategies that drive real-time transformation. Demonstrated expertise in staying up-to-date with industry best practices, market trends, and regulatory requirements. Skilled in collaborating with stakeholders and internal teams to achieve desired outcomes.
Overview
22
22
years of professional experience
Work History
Manager - Accounts Payable
Standard Chartered Bank
12.2023 - Current
- Lead two teams of six members - Central Payment Authorization team and Tax team.
- Ensured 100% on-time payment as per the SLA for over 30 countries.
- Ensure assessing all invoices received for India are tagged with the appropriate TDS sections.
- Ensure monthly TDS reconciliation accuracy to ascertain the final payment to be remitted to the Government.
- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines
- Handle all audit requirements and liaise with the internal and external audit teams to ensure compliance and mitigate any risks and observations raised.
- Liaise with business units to ensure smooth continuity of operations and handle escalations to provide agreed solutions.
- Collaborate with Business units' SPOCs and the internal Risk team to set up or amend existing processes to ensure compliance.
- Ensure proper documentation of operational activities required for knowledge transfer and audit purposes.
Manager – Data Preparation
Standard Chartered Bank
09.2021 - 12.2023
- Managed a 20-member team of squad leads and cross-functional team members to successfully deliver more than 20 use cases.
- Managed daily operations by driving team to achieve process SLAs/metrics – productivity and quality targets within the established timelines.
- Project management responsibilities included the coordination and completion of projects on time, within budget, and scope.
- Liaised with stakeholders to identify and define requirements, scope, and objectives, and deliver relevant outcomes as per committed timelines.
- Being the primary point of contact, I managed customer relationships through regular communication with clients, through weekly and monthly reviews.
- Managed and resolved escalations and issues raised by customers.
- Created and maintained project documentation, plans, and progress reports, along with a record of team progress for periodic performance reviews.
- Hands-on experience using Scrum and Agile methods to successfully execute and deliver complex projects.
- Plan for resources based on volume projection and current available headcount, and allocate responsibilities.
- Ensure resource utilization and scheduling of end-to-end work.
Sales consultant
CaratLane
01.2021 - 08.2021
- Handled niche products related to solitaire jewelry and loose diamonds segment for domestic and international customers.
- Manage pre-sales and post-sales activities for solitaire jewelry and loose diamonds.
- Prepare quotations based on customer budgets.
- Coordinate with various teams, including diamond sourcing, design, factory, finance, and logistics, to ensure product manufacturing and delivery.
- Dealt with customized solitaire jewelry, as per customer needs and requirements.
- Provide inputs to the marketing team to increase website traffic and lead generation.
Founder
Deep Gaming - Entertainment Hub for Gamers
01.2012 - 01.2020
- Launched entertainment hub for gamers featuring computer, PlayStation, and virtual reality gaming.
- Achieved break-even in 6 months and return on investment in less than 30 months.
- Led advertising, marketing, customer service, and managed a team of 6 members.
- Partnered with Marrybrown to conduct gaming tournaments in their outlets in 2012, 2013, and 2014.
- Organized and managed the entire tournament, including logistics, equipment setup, and marketing, with over 1000 participants.
Founder
Clickmovies - Door Home Entertainment
01.2007 - 01.2011
- Pioneered concept of door-to-door home entertainment delivery through website in Chennai.
- Achieved break-even in 13 months and return on investment in less than 26 months.
- Conducted marketing and sales activities to register members, resulting in over 600 registered members.
- Signed contracts with leading home entertainment companies like Sony, Excel, Reliance, Shemaroo, and T-Series to obtain licenses for renting their products.
Query Resolution Executive
Airtel
01.2003 - 01.2006
- Started as a call center executive, handling customer complaints and requests.
- Promoted to Query Resolution Cell, responsible for handling all DSL (broadband) related complaints and requests.
- Coordinated with technical and on-field teams to provide timely solutions and resolve issues.
- Developed work segregation, provided training, and prepared rosters for shift allocation.
- Assisted the MIS team in report preparation.
Education
Master of Business Administration(Ongoing3rd Sem) - Operations And Production Management
Amity University
Noida, India 04.2001 -
Bachelor of Commerce -
Madras University
Chennai 04.2001 -
Prince 2 - Project Management
Simplilearn
04.2001 -
Skills
Strategic planning
Operations management
Team Leadership & Development
Project Management
Analysis & Evaluation
Client Relationships
Business planning
Quality control
Business development
Timeline
Manager - Accounts Payable
Standard Chartered Bank
12.2023 - Current
Manager – Data Preparation
Standard Chartered Bank
09.2021 - 12.2023
Sales consultant
CaratLane
01.2021 - 08.2021
Founder
Deep Gaming - Entertainment Hub for Gamers
01.2012 - 01.2020
Founder
Clickmovies - Door Home Entertainment
01.2007 - 01.2011
Query Resolution Executive
Airtel
01.2003 - 01.2006
Master of Business Administration(Ongoing3rd Sem) - Operations And Production Management
Amity University
04.2001 -
Bachelor of Commerce -
Madras University
04.2001 -
Prince 2 - Project Management
Simplilearn
04.2001 -
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