Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Accomplishments
Work Availability
Hobbies
Quote
Software
AccountManager
Derick Davis

Derick Davis

Assistant Manager Operations - PTP
Urbano J 1504, Lodha Palava - Phase 2, Dombivli East, Dombivli,Maharashtra

Summary

Dynamic Assistant Manager of Operations with over 10 years of professional experience, including 8 years in Accounts Payable. Skilled in managing a team of 30+ members, I successfully led the transition of WNS operations from Corporate Travel Management in Brisbane. My expertise includes monetary and volumetric reporting, as well as developing KRAs and KPIs to enhance team performance. I also oversee incentive management and conduct training for new joiners. As an Australia visa holder, I am well-equipped to contribute effectively within the region.

Overview

10
10
years of professional experience
1
1
Certificate
1
1
year of post-secondary education

Work History

Assistant Manager Operations - Accounts Payable

WNS Global Services Pvt Ltd.
02.2024 - 03.2025
  • Team Management: Cultivated a collaborative environment for a 30+ member diverse team, boosting team performance by 15% and exceeding key performance indicators (KPIs) related to account payable processing by 10%
  • Project Transition: Successfully led the transition of operations for WNS from Corporate Travel Management in Brisbane, demonstrating strong project management skills
  • Reporting Expertise: Authored and standardized accounts payable process documentation, resulting in a 40% decrease in team errors and a significant improvement in onboarding efficiency for new team members
  • Incentive Management: Manage monthly incentive files to motivate and reward team achievements, enhancing overall productivity
  • Training and Development: Conduct training programs for new joiners, ensuring smooth onboarding and integration into the team.
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Proficient in delivering training content, facilitating group discussions, and adapting training methods.

Senior Analyst Operations - Accounts Payable

WNS Global Services Pvt Ltd.
03.2017 - 08.2023
  • Managed accounts payable operations totaling approximately AUD 150 million per month across Australia and New Zealand, ensuring 99% on-time vendor payments and compliance with financial policies.
  • Processed 2,500 to 3,000 invoices monthly with 99% accuracy, adhering to SLA timelines and minimizing discrepancies.
  • Reconciled vendor statements for over 100+ suppliers monthly, successfully resolving 98% of discrepancies within SLA timelines to maintain strong supplier relationships.
  • Collaborated with internal teams and 50+ vendors, ensuring 100% timely payments and optimizing cash flow management.
  • Maintained and organized financial records for audits, contributing to zero compliance issues and 100% audit readiness.
  • Developed and implemented process improvements that reduced invoice processing time by 30%, enhancing operational efficiency.
  • Expertise in end-to-end Procure-to-Pay (PTP) processes, handling high-volume transactions with precision and accuracy.
  • Led and mentored a team of 6 AP professionals managing Australia and New Zealand operations, improving productivity by 99% and streamlining invoice processing workflows.

Collections Specialist

Sterling Talent Solutions
05.2016 - 12.2016
  • Communicated with customers to resolve disputes and provide clear explanations of account statuses, ensuring timely resolution of outstanding balances.
  • Utilized skip tracing tools to locate and contact delinquent customers, improving recovery rates.
  • Researched and updated payment information to maintain data accuracy and enhance collection efficiency.
  • Negotiated payment arrangements, successfully reducing overdue accounts receivable by 50%.
  • Managed to do the collection of $1.2 million USD in outstanding payments, implementing strategies to recover overdue balances effectively.
  • Wrote persuasive collection letters to encourage timely payments and reduce delinquencies.
  • Analyzed customer data to identify trends and improve collection performance.
  • Developed a system to track customer payments with greater accuracy, minimizing errors and improving reporting.
  • Generated reports to monitor collection performance and support data-driven decision-making.

Associate

Tata Consultancy Services
11.2014 - 05.2016


  • Maintained confidentiality of bank records and client.
  • Delivered prompt and accurate customer Resolved customer issues related to escrow lines, ensuring timely and effective problem resolution.
  • Maintained strict confidentiality of bank records and client information in compliance with financial regulations.
  • Delivered prompt and accurate customer service, enhancing client satisfaction and retention.
  • Processed 100 to 150 escrow items and 50 to 80 non-escrow items, maintaining accuracy and efficiency.
  • Handled escrow line setup and prepared training reports to streamline operations and improve team knowledge.
  • Conducted due analysis and proactively engaged in learning opportunities to enhance expertise.
  • Worked on escrow analysis and mass analysis, identifying trends and improving process efficiencies.

Education

Bachelors of Business Administration -

Manav Bharti University
Solan, India
08.2013

Higher Secondary -

St Xaviers Inter College
Bareilly
04.2008 - 03.2009

Skills

  • Accounts Payable
  • Team Management
  • Strategic planning
  • Time management
  • Critical thinking
  • Data analysis
  • Task Delegation
  • Reporting and documenting
  • Recruitment and hiring
  • Staff Training and Development
  • Business Administration
  • Orientation and training
  • Promotional planning
  • Team motivation
  • Staff Management
  • Succession Planning
  • Staff Supervision
  • Performance reviewing

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)

Certification

  • Train the Trainer Certification, WNS Global Services - June 2024
  • Process Mapping and Flowcharts Certification, AIGPE - Oct 2024

Timeline

Assistant Manager Operations - Accounts Payable

WNS Global Services Pvt Ltd.
02.2024 - 03.2025

Senior Analyst Operations - Accounts Payable

WNS Global Services Pvt Ltd.
03.2017 - 08.2023

Collections Specialist

Sterling Talent Solutions
05.2016 - 12.2016

Associate

Tata Consultancy Services
11.2014 - 05.2016

Higher Secondary -

St Xaviers Inter College
04.2008 - 03.2009

Bachelors of Business Administration -

Manav Bharti University

Accomplishments

Corporate Travel Management (CTM) Process Transition


Successfully led the end-to-end transition of the Corporate Travel Management (CTM) Meetings and Events process from Brisbane, Australia to India. Played a key role in ensuring a seamless knowledge transfer, process stabilization, and operational efficiency. Standardized accounts payable workflows, reducing errors by 40% and enhancing onboarding efficiency. Established KPIs and performance benchmarks, leading to a 15% improvement in team productivity. Managed stakeholder expectations and collaborated with cross-functional teams to ensure smooth operational handover.


Key Achievements:


  • Led a high-impact process migration with zero operational disruptions.
  • Enhanced process documentation and accuracy, reducing errors by 40%
  • Implemented KPI-driven performance monitoring, boosting productivity by 15%.
  • Successfully trained and onboarded teams to ensure a smooth knowledge transfer.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

  • Photography – Skilled in capturing landscapes, portraits, and street photography.
  • Reading Books – Passion for literature, with a focus on fiction/non-fiction (personal growth, destiny, spirituality, mysticism, and the journey of self-discovery).


Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

SAP FICO

JDE ERP

SAP Business One

SAP Uniport

MS Excel

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Derick DavisAssistant Manager Operations - PTP