PEEYUSH PATIL

HR & Finance apps

• Driving the migration project of entire HR & Finance landscape to cloud based SAP S4 Hana platform
• Consistently driving operational improvements which resulted in annual savings of INR 4mn in FY'22
• Managed budget implementations, employee evaluations and contract details
• Effective transitioning of business users to role based SAP Fiori UX
• Part of the annual operational budget planning and analysis team to streamline costs and drive revenue generating initiatives

Simex Digitalization mobile app

• Transformed the traditional paper based sim exchange process pan India to mobile app based digital process
• Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement in digital payments integration
• Reduced the 2 days black out period of customers to less than 15 minutes that led to potential annual revenue savings of INR 54 Mn

Sprinklr - CX Digital Transformation

• Crafted the customer journey roadmap in social media forums to capture complaints and provide speedy resolution
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.

Contact centre technology - CTI & IVR

• Telecom Purple Cap Award - Led the 'Repeat call reduction project' that resulted in annual cost savings of INR 68 million
• Led operational improvements for 6400+ agents handling 7.5M calls monthly leveraging Siebel CRM
• Consistent KPI uptime of service availability above 99.7%
• Facilitated monthly meetings with CIO, business IT and vendor teams to achieve project goals

iPulse

• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Optimization of kiosk app to gather key user stories and enhance customer experience

Bosstomer Awards

• Imagine integration - Segmented customer offers
• SMS push notifications

My Idea app

• Liaison between business and multiple vendor teams for continuous enhancement and evolution of My Idea app
• Well reasoned communication to stakeholders including CXOs for mission critical applications
• Instrumental in raising app ratings from 4.0 to 4.4 in Playstore and 4.3 to 4.8 in Apple store during FY'2017-2018
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• 100 % KPI achievement in all distribution parameters for newly onboarded distributor
• Considerable growth in revenue & acquisitions in upcountry territory worth INR 50 Cr annually with base of 2.5 Lacs customers
• National Winner of contest 'Internet Ke Khiladi' 1GB data product penetration target

• Delivered scalable system architecture to support high-availability Internet site to consistently achieve 100% uptime
• Directed software design and development to meet client needs for functionality and performance
• Performed regression and system-level testing to verify software quality prior to release of retail giant
• Participated in design sessions with clients to ascertain project specifications and achieve 99% B2O checklist