Open To Work
Penakacherla Obulakumar
Bengaluru
Work Preference
Summary
Dynamic Senior Relationship Manager with extensive experience at Yes Bank Ltd, excelling in portfolio management and financial analysis. Proven track record in enhancing customer satisfaction through tailored solutions and effective communication. Skilled in process improvement and lead prospecting, driving operational excellence and fostering strong client relationships.
Overview
1
1
Certification
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Senior Relationship Manager
Yes Bank Ltd
Bangalore
11.2024 - 12.2025
- Managed client portfolios to enhance customer relationships and satisfaction.
- Developed tailored financial solutions for diverse client needs and goals.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted regular reviews of client accounts to assess financial performance.
- Provided expert guidance on banking products to help clients make informed decisions.
- Scheduled and facilitated meetings to discuss client feedback and concerns.
- Provided ongoing support to customers throughout the life cycle of their relationship with the bank.
- Client relationship management
- Regulatory compliance
- Service delivery improvement
Chief Manager
Indusind bank ltd
Bangalore
11.2023 - 09.2024
- Coordinated with team members to resolve customer inquiries efficiently.
- Trained new staff on operational procedures and customer interaction standards.
- Implemented process improvements to enhance workflow efficiency in the branch.
- Assisted in developing marketing strategies for new banking products and services.
- Oversaw operational performance of team, ensuring compliance with company standards.
- Oversaw compliance with banking regulations and internal policies.
Manager
Hdfc Bank Ltd
Bangalore
09.2022 - 10.2023
- Managed daily banking operations and ensured compliance with regulatory standards.
- Led a team to enhance customer service and resolve client issues effectively.
- Developed training materials for staff on banking products and services.
- Coordinated with departments to streamline processes and improve service delivery.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Relationship officer
IDFC First Bank Ltd
Bangalore
12.2019 - 09.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Manager
Kotak Mahindra Bank Ltd
Bangalore
04.2017 - 10.2019
- Managed daily operations and ensured compliance with banking regulations.
- Coordinated team meetings to align on goals and share updates effectively.
- Implemented process improvements to streamline workflow and enhance efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
Marketing Executive
Home Solutions
Bangalore
01.2016 - 12.2016
- Developed and implemented marketing strategies to enhance brand visibility.
- Coordinated social media campaigns to engage target audiences effectively.
- Conducted market research to identify trends and consumer preferences.
- Organized promotional events to foster community engagement and brand loyalty.
- Analyzed customer feedback to improve the quality of products and services.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Education
MBA - Marketing &HR, Full Time
JNTU Anantapur Golden Valley Integrated Campus Mpl
Mpl Anantapur 06.2013 - 09.2015
Bachelor of Science - Full Time
SMJL Degree College
Kadiri Anantapur 06.2010 - 04.2013
Board of Intermediate
Talupula Anantapur Govt High School
Talupula Anantapur Skills
- Client relationship management
- Portfolio management
- Financial analysis
- Regulatory compliance
- Process improvement
- Service delivery improvement
- Product knowledge
- Lead prospecting
Languages
Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Certification
- Ms Excel and ms word
- IRDA certification
Accomplishments
- I got Zonal head certificates of life insurance and high value funding
- I have achieved multiple times in Casa account numbers
- I have achieved fixed deposits and asset products
- I have achieved Mib loans and credit cards
Timeline
Senior Relationship Manager
Yes Bank Ltd
11.2024 - 12.2025
Chief Manager
Indusind bank ltd
11.2023 - 09.2024
Manager
Hdfc Bank Ltd
09.2022 - 10.2023
Relationship officer
IDFC First Bank Ltd
12.2019 - 09.2022
Assistant Manager
Kotak Mahindra Bank Ltd
04.2017 - 10.2019
Marketing Executive
Home Solutions
01.2016 - 12.2016
MBA - Marketing &HR, Full Time
JNTU Anantapur Golden Valley Integrated Campus Mpl
06.2013 - 09.2015
Bachelor of Science - Full Time
SMJL Degree College
06.2010 - 04.2013
Board of Intermediate
Govt High School