Penchala Prasanth Reddy Yeturi

• Having knowledge in installations and configurations in IBM MQ Series on Windows and Linux platforms.
• Created and managed queue managers, local queues, remote queues, channels, and listeners.
• Executed version upgrades and applied fix packs for IBM MQ.
• During the OS patching, we are implementing the vulnerabilities according to the scan report.
• Conducted troubleshooting in production environments to resolve IBM MQ issues.
• Prepared rollouts and rollbacks for change implementations in IBM MQ.
• Performed SSL certificate renewals.
• Taking message backups from queues.
• Executed health checks and analyzed error logs in IBM MQ.
• Customized monitoring tools in AppDynamics and Dynatrace, managing alerts during maintenance activities.
• Utilized tools, including BTPAM, PagerDuty, Confluence Page, and Satellite Portal, for operational efficiency.
• As per the user's request, having experience in providing the user permissions in IBM MQ.
• Having good hands-on experience in DQM setup and MULTIINSTANCE setups, client and server, and knowledge of PUB-SUB and clustering.
• WebSphere, WebLogic, JBoss, basic deployments, and restarts using GitLab and server-level.
• Flexible and willing to work various shifts to provide 24/7 global support, and on-call assistance.

Project: First Abu Dhabi Bank.

Description: First Abu Dhabi Bank (FAB) is the largest bank in the United Arab Emirates, formed by the merger of First Gulf Bank and the National Bank of Abu Dhabi. It offers a wide range of financial services, including corporate, consumer, private, and investment banking, as well as payment and management services.

Role: IBM MQ Administrator.

Responsibilities:

• Conducted daily health checks in IBM MQ to ensure optimal system performance.
• Participated in stand-up and incident calls to address real-time issues.
• When troubleshooting issues occur, we check the error logs, transaction logs, and FDC.
• We have four environments; for two environments, we are the owners, so we are doing OS patching through Red Hat Satellite Portal.
• Implemented version upgrades and fix packs following vendor patches, securing necessary approvals.
• Managed renewal of expiring SSL certificates to maintain security standards.
• Resolved vulnerabilities based on scan reports during scheduled maintenance activities.
• Created queues and took message backups per application team requests, taking a readable format, and sharing them to ensure compliance with protocols.
• Monitored reported alerts and collaborated with application teams for timely issue resolution.
• Customized MQ configurations using APPDYNAMICS monitoring tool to enhance performance.
• If any messages land in the dead letter queue, we will check and reprocess the messages from the dead letter queue based on the error codes.
• Here we are using these tools: AppDynamics, GitLab, BTPAM, Confluence Page, PagerDuty, Satellite Portal, Citrix, ServiceNow, and JIRA.
• We are using Jira for vulnerabilities, and ServiceNow for incidents and SD requests.
• Creating the change management (CRs) and incidents.
• Involved in disaster recovery activity.
• Troubleshooting and problem-solving in IBM MQ 24/7 in production and non-production servers.

Project: AVON.

Description: Avon is an Anglo-American multinational company. Products selling cosmetics, skin care, perfume, and personal care products.

Role: IBM MQ Administrator.

Responsibilities.

• Managed migration of existing queue managers to current versions while overseeing upgrades.
• Configured WebSphere MQ for optimal performance through creation and modification of queue manager objects.
• Established new queue managers, addressing client issues alongside development and QA teams.
• Troubleshot problems consistently to meet key deliverables within service level agreements.
• Participated in round-the-clock production support calls, configuring support packs as required.
• Enabled channel and queue triggering to elevate monitoring and automation functions.
• Proactively maintained middleware by managing error logs, failover queues, and system logs.
• Checked and set the MQ authorizations on different objects to grant permissions to application users.
• Supported OS teams for patching activities on weekends.