PEPALLA RAKESH KUMAR
IT Support Engineer
Hyderabad
Summary
Seeking a challenging position as a software engineer in a reputed company, where I can use my skills and knowledge and learn new things to grow and expand organization and myself.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Vertico Bpo Pvt Ltd
Hyderabad
12.2023 - Current
A dedicated and results-oriented Technical Support Engineer with 9 months of experience in providing top-tier support for hardware, software, and networking issues. Adept at troubleshooting, resolving complex technical problems, and ensuring customer satisfaction through professional communication and technical expertise. Proven ability to work under pressure and collaborate with cross-functional teams to diagnose and resolve customer issues in a timely manner.
Education
B.E - Mechanical Engineering
Sri Chandrasekharendra Saraswathi Viswa Maha Vidhyalaya University
Kanchipuram07.2022
Intermediate Education - undefined
Narayana Junior College
Secondary School Education - undefined
Narayana high school
Skills
Strong knowledge of operating systems (Windows, macOS, Linux)
Hands-on experience with troubleshooting hardware, software, and network issues
Proficiency with remote desktop tools (eg, TeamViewer, AnyDesk, etc)
Strong communication and customer service skills
Ability to work under pressure and handle multiple requests in a fast-paced environment
Basic understanding of scripting and automation (eg, Bash, PowerShell, Python)
Excellent analytical and problem-solving skills
Activities
- Leadership Activities
- Sports
Pan
HLJPK9776A
Personal Information
- Date of Birth: 08/29/01
- Gender: Male
- Nationality: Indian
Projects
Automatic Arduino control and enhancement of palm leaf manuscript images with lead screw and bipolar stepper motor and belt conveyor., The Belt Conveyor setup was initially designed and fabricated which is used to handle the Palm Leaf Manuscripts., The Palm Leaf Manuscripts are kept within the hollow polycarbonate sheet specimens which are placed on the belt Conveyor., The manuscript images are directly captured and magnified in the computer to read the statements which are available in the manuscripts.
Disclaimer
I hereby declare that the above provided information is true to best of my knowledge and belief. (Pepalla Rakesh Kumar)
Languages
English
Upper intermediate (B2)
Telugu
Advanced (C1)
Timeline
Technical Support Engineer
Vertico Bpo Pvt Ltd
12.2023 - Current
B.E - Mechanical Engineering
Sri Chandrasekharendra Saraswathi Viswa Maha Vidhyalaya University
Intermediate Education - undefined
Narayana Junior College
Secondary School Education - undefined
Narayana high school