PETER RUSSEL RAYAPPA
Dubai
Summary
In pursuit of a responsible position in a competitive, challenging, Highly focused and performance-oriented environment, leading to Professional satisfaction, through proper utilization of my abilities. Detail-oriented and resourceful in completing projects. Self-starting, Innovative, good humored and enthusiastic. Possess excellent Problem solving skills. Confident and poised in interactions with Individuals at all levels. Quick thinker with the ability to accurately Multi-task and a, "CAN DO" attitude. I am ambitious and would like to be employed in an organization that Promotes long-term careers.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Technician Representative
Arcuate Technologies. LLC
Dubai
01.2025 - Current
- Conducting on site maintenance and troubleshooting of MFD'S and Printers.
- Setting up and maintaining office equipment, including copiers, laserjet and inkjet printers and scanners.
- Supporting major brands maintenance and repairs for Kyocera, HP, Canon, Sharp, konica minolta, and Brother.
- Providing remote technical assistance and ensuring high customer satisfaction.
- Copiers and printers connected through USB and Network for printing and scanning purposes. (Scan to folder and Scan to mail)
Senior Technical Representative
Copy scan Systems
Porvorim
02.2018 - 07.2024
- Authorized dealer for Kyocera MFD's.
- Providing sales, service for new machines and rental machines services for Konica Minolta, Sharp, Canon, Kyocera & Toshiba MFD's.
- Currency products, office automation products.
- Handling Konica minolta digital photo copier, color photo copier, currency products.
- Handled Reconditioned photo copier.
- Bundle note counting machines, loose note counting machines.
- Document shredders, industrial shredders, lamination machine.
- Installation of Konica Minolta color and b/w photo copiers.
- Attending break down calls on lower end and higher end photo copiers (16 CPM -55 CPM) and resolving them.
- AMC renewal and payment collections. Interaction with customers and understanding their needs for better service.
- Attending break down calls and preventive maintenance for note counting machines, paper shredding machines, bundle note counting machines, lamination machine and binders.
- Copiers connected through usb and network for printing and scanning purposes. (SMB)
Senior Technician
Best Services
Panjim
01.2015 - 01.2018
- Authorized dealer for Canon MFD's.
- Handled Reconditioned photo copier, digital photo copier.
- Handling digital photo copier, color photo copier.
- Installation of canon color and black and white photo copiers.
- Attending break down calls and resolving them. AMC renewal and payment collections.
- Interaction with customer and understanding their needs for better service.
- Connected copiers through USB and network for printing and scanning purposes. (SMB)
- Attended break down calls for reconditioned machines and higher end copiers (55cpm).
- Assisting fellow junior engineer on break down calls and their difficulties.
- Training provided to fellow engineers on how to rectify the faults and troubleshooting.
Technician
Multicolor
Porvorim
01.2010 - 01.2015
- Authorized dealer for Konica Minolta MFD's.
- Handling digital photo copier, color photo copier.
- Installations of Konica minolta color and black and white photo copiers.
- Attending break down calls and maintaining them.
- AMC renewal and payment collections.
- Interaction with customers and understanding their difficulties for better service.
- Connected color and black and white photo copiers through usb and network for printing and scanning purpose.
- Assisting fellow junior engineers on break down calls and their difficulties.
Technician
C-Wings
Porvorim
01.2006 - 01.2010
- Authorized dealer for Sharp MFD's.
- Handling analog and digital photo copiers.
- Installation of sharp color and black and white photo copiers.
- Attending Break down calls.
- Printing connectivity through usb and network.
- AMC renewal and interaction with customers about their difficulties and giving demo.
Education
Electronic Mechanic - Electronics Equipment Installation And Repair
Montfort Vocational Training Center
Goa, India 06.2005 - 01/2006
Don Bosco High School
GoaSkills
- System and Software Installations
- Troubleshooting and Resolution
- Technical Assistance
- Equipment Repair and Maintenance
- Safety Awareness
- Customer Support
- Quality Control
- Customer Rapport
- Workload Management
Accomplishments
Outward Certificate for Associate level from Konica Minolta in the year 2013.
Personal Information
- Date of Birth: 07/22/1989
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Technician Representative
Arcuate Technologies. LLC
01.2025 - Current
Senior Technical Representative
Copy scan Systems
02.2018 - 07.2024
Senior Technician
Best Services
01.2015 - 01.2018
Technician
Multicolor
01.2010 - 01.2015
Technician
C-Wings
01.2006 - 01.2010
Electronic Mechanic - Electronics Equipment Installation And Repair
Montfort Vocational Training Center
06.2005 - 01/2006
Don Bosco High School