P. Hafizur Rahman
Chennai,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Process Associate
Vee Technologies
2022.10 - Current
Senior Process Associate
DHL Global forwarding Freight Shared Services (India) LLP
2018.06 - 2022.10
Senior Executive
Freight System Limited, Pvt Ltd
Chennai
2016.10 - 2017.11
- Under New age Software and solution
Accounts & Audit Assistant
Shareef & Associates
Chennai
2012.01 - 2016.02
Management Executive
Inno Vision
Chennai
2008.08 - 2011.08
- Chasing customers for Necessity documents for exports
- To scrutinize documents that include but are not limited to truckers' bills of lading, documents for steamship lines, hazardous declarations, AES, AFR filing, etc
- Creating shipping advice for exports to collect cargo for (Airbus)
- Responsible for HBL creation, SI submission, and VGM submission with SSL
- Ensure to submit shipping instructions with liners on or before the cut-off date for assigned customers
- Responsible for a team to ensure that the team processes all export documents correctly
- To scrutinize documents that include but are not limited to truckers' bills of lading, documents for steamship lines, hazardous declarations, AES, AFR filing, etc
- To scrutinize the pre-shipment documents to avoid discrepancies and liner rejection
- Ensuring the submission of all necessary documents with liners for on-board
- Follow-up on destination country regulations and the requirement to prepare the documents
- As a specialist, I provide applicable export documentation needed by each country of destination by chasing the customer
- Ensuring that the team submits timely document directives to the overseas agents and the customer to ensure timely export processing
- Handling Customer-requested pre-departure and post-departure HBL/MBL amendments
- Analyze customer complaints and provide appropriate corrective actions
- To expedite the process, conduct a root cause analysis
- Resolution of service issues
- Ensuring SLA follow-up and daily progress activity
- Keeping records of all shipping activities and documenting procedures, guidelines, and changes in procedures for reference purposes
- Handling onboarding and pre-alert activities to confirm the customer
- Coordinate with the Operations, Sales, and Finance Departments to meet operational requirements
- Ensure to invoice the customer based on the quote
- Ensure to get customer approval for additional charges if required
- Handling the customer credit period for payment collection on the due date by coordinating with the finance team
- Ensure timely resolution of any discrepancy in invoicing and maintain zero liability
- Handling month-end closure activity, follow-ups on customer approvals for additional charges, if any, and disputes with the agent’s invoices
- Coordination continues with Overseas Agents and Customers, as well as the Liner, until the cargo arrives at its destination
- Train new and existing team members on an ongoing basis on relevant tools or topics
- Maintain up-to-date export files in a structured and catalogued system
- Submit a performance and activity report to the management
- Follow-ups with banks for payment advice
- Ensure that the payment discrepancy is audited using bank payment advice
- Reports
- Preparing the DSR Report
- Preparing the Customer Invoice Report
- Achievement
- In the year 2021, won the "Star of the Month" award seven times
- Appreciation for Good Accuracy for a month-end closure
Education
Bachelor of Commerce - Corporate Secretaryship
12th - undefined
10th - undefined
Skills
Technical SkillsCargoWise One (CW1)Languages KnownDeclarationI hereby declare that all the details furnished above are true to the best of my knowledge
Timeline
Senior Process Associate - Vee Technologies
2022.10 - Current
Senior Process Associate - DHL Global forwarding Freight Shared Services (India) LLP
2018.06 - 2022.10
Senior Executive - Freight System Limited, Pvt Ltd
2016.10 - 2017.11
Accounts & Audit Assistant - Shareef & Associates
2012.01 - 2016.02
Management Executive - Inno Vision
2008.08 - 2011.08
Islamiah College - Bachelor of Commerce, Corporate Secretaryship
Islamiah Higher Sec, School - 12th,
Islamiah Higher Sec, School - 10th,