P. Hafizur Rahman

Work History

Senior Process Associate

Vee Technologies

10.2022 - Current

Senior Process Associate

DHL Global forwarding Freight Shared Services (India) LLP

06.2018 - 10.2022

Senior Executive

Freight System Limited, Pvt Ltd

Chennai

10.2016 - 11.2017

Under New age Software and solution

Accounts & Audit Assistant

Shareef & Associates

Chennai

01.2012 - 02.2016

Management Executive

Inno Vision

Chennai

08.2008 - 08.2011

Chasing customers for Necessity documents for exports
To scrutinize documents that include but are not limited to truckers' bills of lading, documents for steamship lines, hazardous declarations, AES, AFR filing, etc
Creating shipping advice for exports to collect cargo for (Airbus)
Responsible for HBL creation, SI submission, and VGM submission with SSL
Ensure to submit shipping instructions with liners on or before the cut-off date for assigned customers
Responsible for a team to ensure that the team processes all export documents correctly
To scrutinize documents that include but are not limited to truckers' bills of lading, documents for steamship lines, hazardous declarations, AES, AFR filing, etc
To scrutinize the pre-shipment documents to avoid discrepancies and liner rejection
Ensuring the submission of all necessary documents with liners for on-board
Follow-up on destination country regulations and the requirement to prepare the documents
As a specialist, I provide applicable export documentation needed by each country of destination by chasing the customer
Ensuring that the team submits timely document directives to the overseas agents and the customer to ensure timely export processing
Handling Customer-requested pre-departure and post-departure HBL/MBL amendments
Analyze customer complaints and provide appropriate corrective actions
To expedite the process, conduct a root cause analysis
Resolution of service issues
Ensuring SLA follow-up and daily progress activity
Keeping records of all shipping activities and documenting procedures, guidelines, and changes in procedures for reference purposes
Handling onboarding and pre-alert activities to confirm the customer
Coordinate with the Operations, Sales, and Finance Departments to meet operational requirements
Ensure to invoice the customer based on the quote
Ensure to get customer approval for additional charges if required
Handling the customer credit period for payment collection on the due date by coordinating with the finance team
Ensure timely resolution of any discrepancy in invoicing and maintain zero liability
Handling month-end closure activity, follow-ups on customer approvals for additional charges, if any, and disputes with the agent’s invoices
Coordination continues with Overseas Agents and Customers, as well as the Liner, until the cargo arrives at its destination
Train new and existing team members on an ongoing basis on relevant tools or topics
Maintain up-to-date export files in a structured and catalogued system
Submit a performance and activity report to the management
Follow-ups with banks for payment advice
Ensure that the payment discrepancy is audited using bank payment advice
Reports
Preparing the DSR Report
Preparing the Customer Invoice Report
Achievement
In the year 2021, won the "Star of the Month" award seven times
Appreciation for Good Accuracy for a month-end closure

Summary

Overview

Work History

Senior Process Associate

Senior Process Associate

Senior Executive

Accounts & Audit Assistant

Management Executive

Education

Bachelor of Commerce - Corporate Secretaryship

12th - undefined

10th - undefined

Skills

Timeline

Similar Profiles

Dhanvi GudipatiDhanvi Gudipati

Tanvi ReelkarTanvi Reelkar

Ramya PoornachandranRamya Poornachandran

Preethi KrishnamurthyPreethi Krishnamurthy

Mohammed MustaqMohammed Mustaq