Summary
Overview
Work History
Education
Skills
Technical Abilities
Certification
Languages
Timeline
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Phani Srikanth

Hyderabad

Summary

Results-driven data analytics leader with over 10 years of experience in operations and stakeholder management, specializing in delivering business insights through dynamic dashboards and data visualizations in Power BI. Proven ability to optimize workflows and enhance customer satisfaction, combining technical expertise with strategic foresight.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Manager-Data Analytics

Sutherland Global Services
Hyderabad
08.2019 - Current
  • Led successful project management efforts as a solo Data Analyst in Remitly and Lyft.
  • Engaged in critical travel domain initiative to build and manage the Persona Dashboard.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Managed daily workflow of team members to meet organizational goals.
  • Facilitated code review and data model analysis to enhance dashboard performance.

Community Operations Specialist

Uber
Hyderabad
11.2018 - 08.2019
  • Performed comprehensive analyses of reported safety issues, contributed to Uber Eats, Uber Rides, and SOS teams.

Customer Service Executive

Amazon
Hyderabad
09.2017 - 11.2018
  • Assisting the team as a subject matter expert for a team of 25 members on customer resolutions and Amazon tools.
  • Peak-time cross-support assistance by phone, chat, or email with customers.
  • Provided training on the process and was majorly involved in process modulations.

Resource Manager

V-Soft Consulting Inc.
Hyderabad
10.2015 - 09.2017
  • Responsible for the end-to-end recruitment process, such as talent acquisition, conducting primary technical interviews, negotiations, and maintaining relationships with clients and consultants.

Education

Bachelors of Science And Technology - Electrical Engineering

Chaitanya Institute of Science And Technology
Kakinada, India
06-2010

Skills

  • Operations management
  • Stakeholder management
  • MS SQL
  • Power BI
  • DAX, Power Query
  • M Language
  • Looker Studio
  • Data mining
  • Data integration
  • Data management
  • Data-Driven Business Insights
  • Interactive Dashboard Design

Technical Abilities

  • Well versed knowledge in the Power BI, DAX, Power Query (Excel & Power BI), MS SQL.
  • Expert Knowledge using advanced calculations and calculation groups using Power BI desktop.
  • Working on DAX functions like Date & Time, Information, Filter & Value, Logical, and Text functions.
  • Knowledge of creating calculation Groups and content packs in the Power BI services.
  • Providing key insights on the business metrics by doing the deep dive.
  • Imported data from multiple data sources into Power BI Desktop from various databases like Access database, Excel, CSV, SFTP, and SharePoint and automated the integration using Power Automate.
  • Skilled in handling huge data sets and experience in using the star schema to build the relationships.
  • Applied the Row level security to the dashboard to restrict the access.

Certification

  • Microsoft Certified - Power BI Data Analyst Associate
  • Certification ID - AA83C4D59B075191

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Associate Manager-Data Analytics

Sutherland Global Services
08.2019 - Current

Community Operations Specialist

Uber
11.2018 - 08.2019

Customer Service Executive

Amazon
09.2017 - 11.2018

Resource Manager

V-Soft Consulting Inc.
10.2015 - 09.2017

Bachelors of Science And Technology - Electrical Engineering

Chaitanya Institute of Science And Technology

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Phani Srikanth