MBA - Business Analytics
Indian Institute of Management (IIM-K)
Kashipur 04.2022 - 04.2024
TR Prabu
Assistant Manager, Data Analytics
Bangalore
Summary
Passionate & Hardworking Business Intelligence & Data Analyst with a focus on Procurement and Supply Chain Operations Domain, I bring extensive experience in developing and implementing BI solutions that enable stakeholders to make data-driven decisions. I have a proven ability to lead cross-functional teams to deliver complex projects on time and within budget, while fostering a collaborative and results-driven culture. Also, I have experienced in delivering complex projects, financial forecasting, building reports and visualization, while fostering a collaborative and results-driven culture.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Tamilnadu
05.2011 - 05.2015
Master of Science - Computer Science
Tamilnadu
07.2021 - 07.2023
Masters of Science - Applied Psychology
Tamilnadu
06.2020 - 06.2022
Post Graduate Diploma - Yoga Science
Tamilnadu
05.2021 - 05.2022
Overview
8
8
years of professional experience
11
11
years of post-secondary education
4
4
Certificates
5
5
Languages
5
5
Number of Roles
Work History
Assistant Manager, Data Analytics
Aster DM
Bangalore
09.2023 - Current
- Data Analysis & Interpretation: Systematically collated and analyzed extensive datasets from various sources, ensuring impeccable data accuracy and integrity. Skillfully extracted and interpreted data patterns, trends, and insights to drive informed business decisions.
- Visualization & Reporting: Pioneered the development of intuitive reports, dashboards, and visualization tools, effectively translating data insights into actionable recommendations for diverse stakeholders.
- Advanced Data Modelling: Masterfully designed and executed sophisticated data models, algorithms, and statistical methods, revealing insights from intricate datasets.
- Financial Data Analysis & Collaboration: Delved deep into financial data to uncover key trends and patterns, subsequently formulating strategic recommendations for enhancing financial performance. Collaborated seamlessly with cross-functional teams to grasp business requirements and deliver data-driven solutions.
Project Lead - Business Intelligence Analyst
Dell Technologies
Bangalore
09.2021 - 09.2023
- Spearheaded the integration of Business Intelligence for assets, Storage Analytics, and Inventory details, crafting comprehensive reports for sales partners which resulted in enhanced analytical insights for financial forecasting, inventory, and product management.
- Innovated CRM tasks using Salesforce, SAP, and Oracle business intelligence tools, augmenting the intelligence available to service personnel and significantly improving customer relationships.
- Conceptualized and developed intelligence-sharing dashboards for inventory management, facilitating company-wide analytical reporting and consequently enhancing customer pitches for project management.
- Directed a team of six, conducting several process training sessions for new hires, thereby optimizing operational efficiencies. Led training on modern project management methodologies like Agile and Scrum, effectively promoting a culture of continuous learning and innovation.
- Proactively leveraged AI technologies in automating sales order management processes, significantly boosting efficiency and contributing to the product growth.
- Collaborated with cross-functional teams and stakeholders, driving the execution of complex projects within budget and timeline.
- Mastered the use of A/B testing and funnel metrics to gauge and optimize product features and user experience, demonstrating an entrepreneurial and commercial mindset.
- Exemplified a customer-centric approach by employing design thinking principles in problem-solving and product development.
- Executed and delivered product visions and roadmap, effectively translating complex ideas into practical, buildable components for the product.
Business Operations Specialist - Dell Supply Chain
DellEMC
Bangalore
12.2018 - 06.2021
- Integral part of the Returns Tracking Team (RTT), successfully implemented and managed multiple projects related to Reverse Logistics Operations within the CFO organization at Dell Technologies. This role necessitated deep involvement in product management and strategic planning.
- Held the position of Subject Matter Expert for Inventory Return Optimization, managing the Cost of Dissatisfaction (COD) returns. This role required innovative use of AI technologies, agile management, and a keen understanding of growth analytics.
- Led initiatives to maintain quality of each case within the Service Level Agreements, showcasing strong problem-solving skills and an ability to execute effectively. This involved changing DNEC's for every Salesforce assignment and performing root cause analysis to improve case quality.
- Devised MIS reporting which included Global IRO Report, Business Intelligence RMA report, and COD Forecasting Report to project the active quarterly targets for the Mechanical & SWAP COD project. This role involved extensive use of Salesforce (SFDC), MS Excel, Oracle BI, and SAP tools, exhibiting a strong technical background and proficiency in diverse platforms.
- Managed and distributed daily workload RMA distribution through BI reporting, requiring constant cross-functional collaboration with project managers, FSEs, sales engineers, and account managers. This collaboration was key to driving returns for RTT, understanding the status of data migration, de-installation for EMC & Dell Enterprise products, and ensuring smooth operations in an Agile environment.
- Executed return reconciliation for RTT Cases, quarterly return forecasting, and daily case management employing Six Sigma Methodology, reinforcing a commitment to quality and an entrepreneurial mindset.
- Remember to revise these points to accurately reflect your experiences and achievements. Your resume will stand out if it demonstrates that your skills and experiences align closely with the job requirements.
Sales Operations Specialist
Dell Technologies
Bangalore
01.2018 - 12.2018
- I was working for the Global Evaluations Program and India Demo Depot Program with this role. Key Contributor in the recovery of assets for the Dell Global Evaluation Program
- Involved in Auditing, Quality Check, and Approver for the Free Order Sent to the Customer for Keep-it and Global Try & Buy Program
- End to End ownership of the account assignment of Spike tool (QA, Order Processing, OP Release and Account management of stakeholders.
- Single Point of contact for dedicated accounts, for the Sales Team, Project Managers, and Customers to get their orders worked which are of very high dollar values cases.
- Worked for India Demo Depot Team during the Resource transition and handled the project during the crisis situations.
Senior Sales Support Associate
Dell International Services
Bangalore
05.2016 - 12.2017
- My roles were Involved in Auditing, Quality Check (QA), Order Processing Review (OPR), and Free Order Sent to the Customer for Evaluation in Keep-it as free product.
- Single Point of contact for dedicated accounts for the Account Executives and ISR's to support end to end for the Intake, Quality Audit, Order pending release, fulfillment of order processing from the queue management
- Helped the team to automate the major operational activities for order processing by using Automation Anywhere tool for Robotic Process Automation for the operational efficiency.
Customer Service Associate
Dell International Service
Bangalore
11.2015 - 02.2016
- (Customer Service & Investigations), Worked in Dell International Services for customer technical support management team at Bangalore.
- Handling emails/calls for US Clients during the period of high volume with Global shift timings. Taking ownership and keeping track of customer’s issue, and ensure that customer’s issue is resolved
- Ensuring upward trend in quality scores of Individual cases. Finding Root Cause Analysis and highlighting repetitive issues and creating macro’s/templates.
- Worked for International Semi-voice call support Team, worked through (Magna Info-tech Payroll)
Accomplishments
- Elected Class Representative in MBA Program at IIM Kashipur
- Achieved to automate the Sales order management Process with the help of Automation Anywhere RPA team.
- Former Secretary of Dell VoiceIT Toastmasters Club
- Recognized as Best Employee in Global Try & Buy sales operations team.
- Received Dell Silver Award for managing the Dell Sales Operations team during critical resource transition.
- Former Public Relation Officer in Dell VoiceIT Toastmasters Club
Skills
Salesforce CRM
undefinedCertification
Data Scientist, Data Science and Big Data Analytics v2 - Course ID # ES712OCMDSBDA
Additional Information
- HONOR AWARDS , Silver Award (01/2018) Dell Technologies Joe Don Goldsberry has nominated for the Silver Award for best performing in the Recovery activity in the Try & Buy Business
- Dell Silver Award (06/2018) Dell Technologies Barry Kerns had nominated me for the Silver Award for Supporting the Demo Depot Project during the critical resource transition.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager, Data Analytics
Aster DM
09.2023 - Current
MBA - Business Analytics
Indian Institute of Management (IIM-K)
04.2022 - 04.2024
Project Lead - Business Intelligence Analyst
Dell Technologies
09.2021 - 09.2023
Master of Science - Computer Science
Tamilnadu
07.2021 - 07.2023
Post Graduate Diploma - Yoga Science
Tamilnadu
05.2021 - 05.2022
Masters of Science - Applied Psychology
Tamilnadu
06.2020 - 06.2022
Business Operations Specialist - Dell Supply Chain
DellEMC
12.2018 - 06.2021
Sales Operations Specialist
Dell Technologies
01.2018 - 12.2018
Senior Sales Support Associate
Dell International Services
05.2016 - 12.2017
Customer Service Associate
Dell International Service
11.2015 - 02.2016
Bachelor of Engineering - Electronics and Communication Engineering
Tamilnadu
05.2011 - 05.2015
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