Phanindra Banana

Highly skilled and dedicated Service Desk Professional with 3+ years of experience providing exceptional technical support and assistance to end-users. Proficient in diagnosing and resolving a wide range of hardware and software issues, ensuring minimal disruption to operations.

• Respond to customers enquiries relating to information product functionally and fault calls resovling as many queries as possible on the first interaction
• Logging and classifying all calls and request for assistance in the customer relationship management system.
• Manage the solution process for customers relating to data and applications for a particular products.
• Track enquiry resolution progress and proactively call customers with a status update.
• Able to operate effectively in stressful situations.