Sandeep Kumar Vinukonda
Techforce Analyst
Hyderabad
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Techforce Analyst
SP Software PVT LTD
Hyderabad
01.2022 - Current
Working in Salesforce as a Contractor
- Ability to communicate technical information to both technical and non-technical personnel.
- Resolve user issues submitted via the ticketing system, phone, chat, and email.
- Uses troubleshooting skills and experience to resolve many issues immediately.
- Escalate unresolved customer issues and recommend documented solutions and/or temporary alternative procedures to users.
- Track all requests using the case management application.
- Provide satisfactory service to customers while maintaining a minimum number of tickets per period based on group standards.
- TCP/IP networking support and troubleshooting of a corporate user and remote user environment with
LAN, WAN, and VPN implementations globally. - Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Gapps, Browsers, Salesforce.com, etc.).
- Communicating in different settings and methods including team meetings, conference calls, email, instant
messaging, and social media.
Senior Associate
Wipro Limited
Hyderabad
05.2020 - 10.2021
Worked for HP Service Desk support
- Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
- Troubleshoot and fix Hardware/ Networking/OS-related queries over the phone
- Adherence to policies and procedures, closure of open calls after resolution
- Used to provide solutions to customers that may involve selling the customer a product or service to fix the issue
- Good analytical/logical approach to troubleshooting for resolving Hardware & Software issues
- Have experience with HP Printers and used to troubleshoot Mac and Windows laptops.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Process Executive
Cognizant Technology Solutions India Private Ltd.
Hyderabad
07.2018 - 04.2020
Worked for Facebook
- Examining the content of Facebook posts by users.
- Assigned to the team responsible for deleting those posts from Facebook.
- Making sure the jobs are processed on a monthly basis and reaching the set goals in terms of quality and performance.
Education
Bachelor of Science - Microbiology, Genetics And Chemistry
Bhavans Vivekananda Degree College
Sainikpuri 05.2014 - 04.2017
Skills
Problem-Solving
Certification
Salesforce Administrator
Timeline
Salesforce Administrator
11-2022
Techforce Analyst
SP Software PVT LTD
01.2022 - Current
Senior Associate
Wipro Limited
05.2020 - 10.2021
Process Executive
Cognizant Technology Solutions India Private Ltd.
07.2018 - 04.2020
Bachelor of Science - Microbiology, Genetics And Chemistry
Bhavans Vivekananda Degree College
05.2014 - 04.2017
Technical & Operational Skill Set
- The ability to build and manage teams.
- Achieving targets, managing databases, and maintaining records.
- The ability to communicate orally and in writing.
- Supports Windows 10, Linux, and Mac operating systems
- Office Packages: Office 2010, 2016, Office 365 for Mac.
- Tools: Slack, Salesforce Internal Org. G-Suite apps, Amazon Connect, and VPNs such as AnyConnect, and Zscaler.
- Supporting end-user businesses across the globe & delivering outstanding customer service.
- Visual Management: Sending daily, weekly, and monthly reports to the team with regard to process misses, B2B for CRM Tool.
- Salesforce Achievements - Trailhead Double Ranger
- Certified Salesforce Administrator
Technical & Operational Skill Set
- The ability to build and manage teams.
- Achieving targets, managing databases, and maintaining records.
- The ability to communicate orally and in writing.
- Supports Windows 10, Linux, and Mac operating systems
- Office Packages: Office 2010, 2016, Office 365 for Mac.
- Tools: Slack, Salesforce Internal Org. G-Suite apps, Amazon Connect, and VPNs such as AnyConnect, and Zscaler.
- Supporting end-user businesses across the globe & delivering outstanding customer service.
- Visual Management: Sending daily, weekly, and monthly reports to the team about process misses, B2B for CRM Tool.
- Basic Knowledge of Tableau Desktop and creating Dashboards.
- Salesforce Achievements - Trailhead Double Ranger
- Certified Salesforce Administrator
Technical & Operational Skill Set
- The ability to build and manage teams.
- Achieving targets, managing databases, and maintaining records.
- The ability to communicate orally and in writing.
- Supports Windows 10, Linux, and Mac operating systems
- Office Packages: Office 2010, 2016, Office 365 for Mac.
- Tools: Slack, Salesforce Internal Org. G-Suite apps, Amazon Connect, and VPNs such as AnyConnect, and Zscaler.
- Supporting end-user businesses across the globe & delivering outstanding customer service.
- Visual Management: Sending daily, weekly, and monthly reports to the team about process misses, B2B for CRM Tool.
- Basic Knowledge of Tableau Desktop and creating Dashboards.
- Salesforce Achievements - Trailhead Double Ranger
- Certified Salesforce Administrator
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