Phanindra Marpaka
Bengaluru
Summary
Salesforce Certified Administrator with 6+ years of experience in Implementation, Integration, Configuration, and Managing Salesforce Organizations. Also, a Dell Boomi Developer with 2+ years of success creating complex integration systems in the Boomi environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Platform Administrator
Okta
2024.08 - Current
- Owned end-to-end Salesforce release cycles across multiple sandbox environments, ensuring controlled deployments and minimal production defects.
- Defined and managed sandbox strategy, refresh planning, and environment governance to support parallel development streams.
- Drove cross-functional release coordination across Dev, QA, and Business teams, ensuring deployment readiness and change control compliance.
- Contributed to CI/CD-driven deployment improvements, increasing release efficiency and traceability.
Salesforce Administrator & Dell Boomi Developer
Plansource
2022.03 - 2024.07
- Administered Salesforce configurations (Flows, validation rules, security model, custom objects) to support business operations.
- Managed user access, data governance, and system enhancements to maintain platform stability.
- Developed expertise in Dell Boomi from the ground up, evolving into an integration specialist and successfully delivering multiple enterprise-grade integrations.
- Led the ACA Fulfilment integration project, partnering with business analysts and Salesforce teams to automate and streamline client onboarding workflows.
- Enhanced Salesforce–NetSuite integrations by reducing synchronization failures and improving data accuracy across billing and account management systems.
- Increased integration efficiency by 20% through workflow optimization, improved flow controls, and process enhancements
- Partnered with stakeholders to translate business requirements into scalable Salesforce solutions.
Salesforce Administrator
Voyager Web Solutions
2019.10 - 2021.10
- Assist in configuring and maintaining Salesforce (custom objects, fields, page layouts, validation rules).
- Manage user accounts, profiles, permission sets, and role hierarchy.
- Support data management activities including imports, exports, and data cleanup.
- Help create and maintain reports and dashboards for business users.
- Provide first-level support by troubleshooting user issues and resolving tickets.
- Assist in building basic automation using Flows and Process Builder.
- Support testing activities (UAT) and document system changes.
- Maintain documentation for configurations, processes, and system updates.
Education
Bachelor of Technology - Electrical Engineering
Vaageswari Engineering College
2019-05
Diploma in Technical Engineering -
Bomma Institute of Technology & Sciences
2016-05
Skills
- Salesforce Sales Cloud, Service Cloud & Experience Cloud (Community Cloud)
- Salesforce CPQ (Product Configuration, Price Rules, Advanced Approvals)
- Salesforce Flow & Declarative Automation
- Agentforce (AI Agents & Conversational Automation – Currently Building Hands-on Expertise)
- Release Management & Multi-Environment Governance
- Sandbox Strategy & Deployment Coordination
- Business operations Support & SLA-Driven Ticket Management
- Cross-Functional Collaboration (Sales Ops, Finance,Netsuite)
- Salesforce Security Model (Profiles, Permission Sets, Role Hierarchy)
- Data Governance, Integrity & Best Practices Implementation
- Dell Boomi Integration (Salesforce–ERP/System Connectivity)
- Process Optimization & Workflow Automation
Certification
- Salesforce Certified Administrator
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Advanced Administrator
- Salesforce Certified Business Analyst
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Al Associate
- Associate Integration Developer - Boomi
Languages
English
Telugu
Hindi
Intrapersonal Skills
- Self-Confidence
- Open to Change
- Ability to Overcome Distractions
- Time Management
- Resilience
- Self-discipline
Timeline
Salesforce Platform Administrator
Okta
2024.08 - Current
Salesforce Administrator & Dell Boomi Developer
Plansource
2022.03 - 2024.07
Salesforce Administrator
Voyager Web Solutions
2019.10 - 2021.10
Bachelor of Technology - Electrical Engineering
Vaageswari Engineering College
Diploma in Technical Engineering -
Bomma Institute of Technology & Sciences