Summary
Overview
Work History
Education
Skills
Disclaimer
Co Curricular Achievements
Personal Information
Timeline
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Pheethala Nagamani

Secunderabad

Summary

Dedicated professional committed to contributing effectively to organizational goals while pursuing continuous skill development. Demonstrates strong work ethic, adaptability, and exceptional interpersonal abilities. Proven track record of thriving in unsupervised environments and rapidly acquiring new competencies.

Overview

8
8
years of professional experience

Work History

Process Associate

Genpact India Pvt Ltd
Hyderabad
10.2023 - 11.2024
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
  • Analyzed reviews and flagged social media content accordingly around given TAT.
  • Proactively updated myself in process updates and guidelines whenever required.
  • Worked on Excel sheets on updating day to day tasks and AUX reports.

Customer Support Executive

Soundarya infotech Pvt LTD
05.2022 - 08.2023
  • Dealing with customer queries regarding the web services.
  • Handling calls and chats with customers.
  • Assigning tickets to the tech team on the basis of customers' issues.
  • Taking feedback from the customer about the services.

Process Associate

SmartDrive Systems
Hyderabad
07.2019 - 10.2020
  • Reviewing videos and providing feedback to the customers of us/uk clients.
  • Providing feedback to the clients through email about the performance of the drives.
  • Reviewing videos and identifying collisions and the cause of the collision.
  • Sending back the collision video and providing feedback on the cause of the collision.
  • Scoring the videos on the basis of client requirements.
  • Providing feedback on the drivers performance.

Scorer Level 2

Digital Nirvana
05.2017 - 12.2018
  • Correcting Japanese students English essays.
  • Scoring essays, in-passage corrections giving feedback to students.
  • Dealing with Map project of math and English.
  • Dealing with Sat project of math and English.
  • Helping students to improve vocabulary and grammar.

Education

10TH -

Oxford Grammar High School

12TH -

Gowtham Junior college

B.com. -

Wesely Degree College

Skills

  • Windows 7
  • Windows 8
  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Live Mail

Disclaimer

I do hereby declare that all the above information furnished by me are true and correct to the best of my knowledge.

Co Curricular Achievements

  • Won a prize in essay writing in English at School level.
  • Participated in dance competitions in school.

Personal Information

  • Father's Name: Nambiyar
  • Date of Birth: 08/11/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Process Associate

Genpact India Pvt Ltd
10.2023 - 11.2024

Customer Support Executive

Soundarya infotech Pvt LTD
05.2022 - 08.2023

Process Associate

SmartDrive Systems
07.2019 - 10.2020

Scorer Level 2

Digital Nirvana
05.2017 - 12.2018

10TH -

Oxford Grammar High School

12TH -

Gowtham Junior college

B.com. -

Wesely Degree College

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Pheethala Nagamani