Versatile professional blending customer support, logistics, and creative storytelling. Nat Geo-published photographer with strong analytical skills and hands-on experience across platforms like Amazon AC3 (customer support), Job Diva (talent sourcing), and HITCHZONE (financial technology). Known for clear communication, problem-solving, and delivering results.
Hi, I’m
PINAKI PRASAD DASH
Bhubaneswar
Summary
Overview
7
years of professional experience
Work History
Hitchzone pvt ltd
Customer Support Executive-operations and Logistic
05.2025 - Current
Job overview
- Working on customer calling relationship bonding
- Scanning tags for logistic delivery
- Handling financial transaction issues and payment queries
- Handling penalty refund and validation queries
- Providing call pitch support and agent locking for work and sales
Lancesoft
US HEALTHCARE RECRUITER - MANAGEMENT TRAINEE
12.2024 - 02.2025
Job overview
- Use of Job diva platform to source candidates
- Setting margin of pay and calculation based upon per diem and travel allowance.
- Pitching candidates upon advantages and closing the deal with candidates
Concentrix Daksh
Customer Advisor
08.2024 - 11.2024
Job overview
- Company Overview: A customer service company
- Provided customer service support and was primary escalation point for all customer queries
- Utilized appropriate procedures for escalated calls, threats and other situations
- Resolved escalated calls by communicating effectively
- Set and maintained standards of excellence and professionalism
- A customer service company
Sanchit Sharma
Photography Analyst
01.2021 - 01.2022
Job overview
- Company Overview: Photography analysis role
- Implemented strategies for automating organizational processes
- Maintained accurate records of all data collected during analysis processes
- Collaborated with cross-functional teams on projects related to analytics initiatives
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
- Utilized document management system to organize company files
- Photography analysis role
Kristen Mccnichollas
Project Assistant
06.2018 - 08.2018
Job overview
- Company Overview: Remote project assisting in wildlife photography
- Worked as remote wildlife photographer
- Contributor for natgeoyourshot
- Published in natgeoyourshot community
- Recognition by editor Kristen Mccnichollas
- Remote project assisting in wildlife photography
Education
Amity UniversityKolkata
Bachelor of Arts from Journalism And Mass Communication
02.2024
University Overview
Skills
- Communication skills
- Customer advisor
- Support
- Basic office applications utility
- Language proficiency
- Team cooperation
- Analytical proficiency
- Candidate sourcing
- Customer support
- Call escalation
- Logistics management
- Team collaboration
- Project coordination
- Effective communication
- Attention to detail
Accomplishments
Accomplishments
- Project assistant under editor Kristen Mccnicholas.
- Recognition in the Nat Geo Your Shot community as a contributor and published wildlife photographer.
Personal Information
Personal Information
Languages
Languages
- Hindi, Native
- Oriya, Proficient
- English, Proficient
Languages
English
Advanced
C1
Hindi
Proficient
C2
Spanish
Beginner
A1
Timeline
Customer Support Executive-operations and Logistic
Hitchzone pvt ltd
05.2025 - Current
US HEALTHCARE RECRUITER - MANAGEMENT TRAINEE
Lancesoft
12.2024 - 02.2025
Customer Advisor
Concentrix Daksh
08.2024 - 11.2024
Photography Analyst
Sanchit Sharma
01.2021 - 01.2022
Project Assistant
Kristen Mccnichollas
06.2018 - 08.2018
Amity University
Bachelor of Arts from Journalism And Mass Communication
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