PINKKY L JADHWANI
Strategic Leader
Mumbai
Summary
Dynamic business leader with a proven track record in developing and implementing innovative management initiatives. Expertise includes crafting strategic business plans, optimizing resource allocation, and enhancing productivity while effectively evaluating employee performance. Strong communication skills foster collaboration with partners and suppliers, driving organizational success through a blend of business acumen and managerial excellence. Committed to achieving results that align with company objectives and promote sustainable growth.
Overview
29
29
years of professional experience
3
3
Languages
Work History
Business Leader- Business Growth & Client Engagement
UDYAMA Telesolution & Service Pvt Ltd
Mumbai
12.2024 - Current
- Represented the organization as a strategic leader, serving as the face of the company at industry forums, client meetings, and executive-level discussions, building confidence and long-term trust with stakeholders.
- Drove business growth initiatives, securing and transitioning three end-to-end processes (two in Customer Service and one in Outbound Sales), strengthening the company’s portfolio.
- Acquired business value of 50 million within 7 months, delivering accelerated capacity expansion and enabling rapid business turnaround.
- Pipeline of 200 seats generated
- Provided strategic oversight across core functions including Operations, HR, and Finance (salary cycles, compliance, workforce alignment), ensuring alignment with long-term organizational goals.
- Partnered with C-suite leaders and external clients to define go-to-market strategies, optimize internal processes, and enhance customer experience across verticals.
- Enabled operational governance and cross-functional integration, ensuring high performance and sustainable growth.
Business Head - AI/ Client Relations
Altruist India Pvt Ltd
Mumbai
04.2021 - 11.2024
- Directed pan-India sales and service operations, leading a workforce of over 1,000 FTEs.
- Delivered 3x revenue growth by refining client engagement models and driving efficiency.
- Deployed Digital & AI-powered tools that improved resolution time by 30% and reduced operational costs by 18%.
- Define Project Vision & Scope Translate business problems into AI project goals aligned with organizational objectives.
- Cracked a major project of yearly 80 million $ with one of the leading Insurance companies
- Feasibility & Impact Analysis: Evaluate AI project feasibility, resource requirements, and expected ROI.
- Stakeholder Engagement: Collaborate with senior leadership, data teams, business units, and product owners to align expectations.
- Scaled operations across 5 cities with consistent onboarding and high-quality delivery.
- Client & Stakeholder Communication Translate technical outputs into business impact and facilitate adoption.
Entrepreneur / Partner
Mulya Shopping Pvt Ltd / Meshlinks
Mumbai
07.2012 - 03.2021
- Built and scaled a tech-driven retail venture from inception to yearly 20% growth
- Managed 150+ staff across in-house and outsourced teams.
- Developed IT systems for order booking, backend ops, and logistics.
- Transitioned 150+ suppliers from offline to online platforms.
SBU Head (Mumbai Division)
SPICE BPO Services Ltd
Mumbai
12.2008 - 07.2012
- Scaled team strength from 30 to 600 while achieving 20% EBITA.
- Led client portfolios with consistent profitability and ROI.
- Reduced attrition by 80% year-on-year via engagement initiatives.
- Awarded "Best SBU Head" for two consecutive years.
Senior Operations Manager
Intelenet Global Services Pvt Ltd
Mumbai
04.2004 - 08.2007
- Managed telecom accounts including AT&T (international) and Vodafone (domestic).
- Achieved rapid transition of Mumbai Vodafone unit in under 3 months.
- Recognized for lowest attrition and absenteeism rates with "Best Manager" award.
Team Manager
Stream Tracmail
02.2003 - 03.2004
- Led a team of 20 IT professionals providing tech support to U.S.-based clients.
Center Head (Mumbai)
SSAPL (Franchisee of NIIT)
Mumbai
12.1996 - 01.2003
- Expanded center operations from 20 to 100 seats.
- Achieved highest revenue collections, earning "Best Center" recognition.
Education
Masters - Human Resource Development
Welingkar Management Institute
01.2011
Bachelor of Commerce (Hons) - undefined
Mumbai University
01.1996
Skills
- Strategic Leadership: P&L Ownership, Business Transformation, Strategic Planning, Profitability & Cost Optimization, Building sales portfolio, Turnaround & Process Stabilization, Build-from-Zero Operations, Business & Client Strategy Alignment
- Operational Excellence: SLA/KPI Governance, CX Strategy, Process Reengineering, Large-Scale Delivery Management
- Technology & Innovation: Automation Initiatives, Digital Transformation, System Migrations, AI-Led Initiatives
- People & Client Management: Talent Development, Multi-location Team Leadership, Client Relationship Management, Change Management
- Financial Acumen
Timeline
Business Leader- Business Growth & Client Engagement
UDYAMA Telesolution & Service Pvt Ltd
12.2024 - Current
Business Head - AI/ Client Relations
Altruist India Pvt Ltd
04.2021 - 11.2024
Entrepreneur / Partner
Mulya Shopping Pvt Ltd / Meshlinks
07.2012 - 03.2021
SBU Head (Mumbai Division)
SPICE BPO Services Ltd
12.2008 - 07.2012
Senior Operations Manager
Intelenet Global Services Pvt Ltd
04.2004 - 08.2007
Team Manager
Stream Tracmail
02.2003 - 03.2004
Center Head (Mumbai)
SSAPL (Franchisee of NIIT)
12.1996 - 01.2003
Bachelor of Commerce (Hons) - undefined
Mumbai University
Masters - Human Resource Development
Welingkar Management Institute