Sports, Travel
PINKY RAJAGOPAL
Infrastructure Specialist
Bangalore
Summary
I have over 16 years of IT delivery experience with around 15 years of exposure to Modern Desktop Management technology. Currently I play the role of an Infrastructure Lead for an EU Account. I bring to table an in-depth and hands-on exposure in analysis of Microsoft new features, provide improvements in existing work-model and manage end-end Intune Infrastructure, design Power BI reports to provide granular view of the data.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Lead Infrastructure Specialist
Kyndryl Pvt Ltd
09.2021 - Current
- Defined strategic objectives to identify requirements and outcomes.
- Collaborated with Senior Architects to develop infrastructure build-out strategy and outline project scope.
- Restructured old application processes to improve performance and integrity.
- Handle new account due diligence, present the features of Windows 10 to Windows 11 migration process, explain on Autopiloting.
- Fix the High/Critical/Medium/Low Vulnerable devices through Proactive Remediation scripts via Intune within the target.
- End to End management of devices in Co-management
- Responsible for Bi-weekly meetings with the clients, manage daily team huddle.
Infrastructure Lead
IBM India Pvt Ltd
01.2021 - 09.2021
- Manage Intune deployment and Infrastructure
- Setup of Configuration policies for Intune
- Handle Windows Update rings
- End-End management for Smart Image process
- Recommending Client for the best practices
- Analyse Microsoft released new features and recommend to the client
- Deliver PowerBI improvements for Intune data model
- 2 weeks onsite presence in France.
Account Solution Lead
IBM India Pvt Ltd
04.2019 - 01.2021
- Involved in scripting in the Empirum Matrix tool
- Responsible for handling the entire team to deliver the application packages packaged with Matrix tool and Software deployment
- Perform Pilot and Mass rollout for Software deployment
- Manage customer meetings
- Team management by Agile process
- 1-week onsite presence in Germany for Matrix tool training.
- Conducted troubleshooting and diagnostic procedures on customer devices
- Identified issues through root cause analysis to implement corrective action
Service Portfolio Manager
IBM India Pvt Ltd
07.2018 - 03.2019
- Handled multiple teams involving VDI infrastructure, O365, MAC, Imaging, Packaging and SCCM
- Took initiative to follow Agile methodology like daily Stand-up calls, retrospectives
- Chair Weekly meetings with the clients and ensure business is running smooth
- One month transition period undertaken in Liverpool, The UK.
Subject Matter Expert
IBM India Pvt Ltd
04.2014 - 06.2018
- Involved in Distribution of applications via SCCM 2012, creating Task sequences, Image Task sequence, Migration, multimedia packages for one of the clients
- Identified as KT SME for initial Transition for 2 of the accounts and provided reverse KT for other team members successfully
- Deployment of the applications using SCCM 2012
- Involved in creation/scripting of applications for Windows 7, Windows 8.1, Windows 8 for Software Certification team
- Only resource allocated for packaging 120 applications for Chemtool project within 2 months
- Use Wise script to repackage/customize the softwareʼs
- Testing the applications as per the client standards.
Senior Packaging Specialist
IBM India Pvt Ltd
01.2010 - 04.2014
- Used VB script, Wise script to repackage/customize the softwareʼs
- Used ACT Tool (Application Compatibility Toolkit) for bug fixing the applications in Windows 7
- Undergone training for App-v 4.6, and sequenced applications for Win7
- Implemented the Quality Checklist, Complexity Checklist, Workflow process to be followed
- Report creation to find the defects in the ITIL process followed
- Handled Complex applications like Adobe CS6 and Matlab projects
- Handled deployment using SCCM tool.
Team Member
Dell International Services Pvt Ltd
04.2009 - 12.2009
- Customizing the applications as per the client requirements
- Creating the packages using .exe files
- Generating scripts for the application which needs customization
- Troubleshooting the Issues while Repackaging
- Testing the packages in different operating system environments
- Solving conflicts using conflict resolver
- Isolate the application using the Application Isolation wizard.
Team Member
Satyam Computer Services Limited
10.2006 - 03.2009
- Accepting the requests created by the users on Support Central Link
- Regularly update the tickets with the chats and mails with the Business
- Connecting to the remote machines using the Remote Desktop Connection (RDP) and Net meeting to understand and resolve the issues faced by the clients
- Quality Assurance and Validation as a part of best practice using various tools such as ORCA and Package Validation
- Following standard QC checklist as a best practice for Testing
- Support for various customizations requested by the business using Install Tailor
- Creation of Install.cmd and Uninstall.cmd for installation and uninstallation
- Creation of exeʼs using NSIS.exe.
Education
MBA (Information Technology) - IT
Bharathiyar University
Coimbatore 08.2007 - 05.2009
Skills
Microsoft Intuneundefined
Websites
Certification
Vmware Workspace ONE certified
Accomplishments
- Initiatives undertaken to share the knowledge for "Intune" to Subject matter experts
- Proactively manage Intune infrastructure to reduce the incoming tickets.
- Part of Global training group for "Intune deployment"
- Rewarded "Service Excellence Award" for Best Performer thrice, IBM
- Star of the Month" for continuous three months - 2021
- Received POB for Invaluable contribution in OTS Application Packaging Team in Satyam Computer Services.
- Rewarded first for the White Paper Presentation titled "Customer Delight" for IMS-Delivery Connect in Satyam.
Personal Information
Date of Birth: 11/12/85
References
References available on request.
Interests
Playing Badminton, TT, mind-games like Jenga, Dart
Mind games provides focus and relaxation
Timeline
Lead Infrastructure Specialist
Kyndryl Pvt Ltd
09.2021 - Current
Infrastructure Lead
IBM India Pvt Ltd
01.2021 - 09.2021
Account Solution Lead
IBM India Pvt Ltd
04.2019 - 01.2021
Service Portfolio Manager
IBM India Pvt Ltd
07.2018 - 03.2019
Subject Matter Expert
IBM India Pvt Ltd
04.2014 - 06.2018
Senior Packaging Specialist
IBM India Pvt Ltd
01.2010 - 04.2014
Team Member
Dell International Services Pvt Ltd
04.2009 - 12.2009
MBA (Information Technology) - IT
Bharathiyar University
08.2007 - 05.2009
Team Member
Satyam Computer Services Limited
10.2006 - 03.2009
Similar Profiles
BHARATH SIMHA ROYAL KBHARATH SIMHA ROYAL K
System Administrator at Kyndryl Pvt LtdSystem Administrator at Kyndryl Pvt Ltd
Sarah KhanumSarah Khanum
Lead, Project Management- DOW Chemicals at Kyndryl Pvt LtdLead, Project Management- DOW Chemicals at Kyndryl Pvt Ltd
Amaresh RajappaAmaresh Rajappa
Lead - Data Science at Kyndryl Pvt LtdLead - Data Science at Kyndryl Pvt Ltd