Pinky Sahu
Gurgaon
Summary
Dynamic Customer Support Representative with proven success at BCES Admission Abroad Pvt. Ltd., adept at guiding clients through complex visa processes. Recognized for adaptability and a positive attitude, I excel in resolving customer inquiries and enhancing client satisfaction, consistently achieving high-quality performance and fostering strong relationships. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
BCES Admission Abroad Pvt. Ltd.
Gurgaon
01.2025 - Current
- Answered chats and emails to facilitate customer service.
- Counseling to the students for specific country Singapore, Italy, Cyprus And Malta.
- Guided and described to applicants the whole procedure of the Singapore visa process.
- Communicated with applicants in person, through phone calls, and via emails.
- Collected payment from applicants: cash, money order, and credit card transactions.
- Compiled all necessary background information for travel documentation.
- Assisted clients in applying for different types of visas.
Customer Service Representative
Brainers Infotech Private Limited
06.2022 - 11.2023
- To counsel the clients willing to study and provide assistance for the visa process
- Prepare all fee quotes and other information requested by customers, colleagues and authorities
- Guarantee that the client’s information is accurate, complete, prepare and check any legal paperwork
- Manage all applications in person and by mail to verify customer’s eligibility
- Responsible for ensuring that all parts of the Visa and Immigration Service work well
- Train team personnel to improve their awareness of immigration procedures and assist them in doing their jobs more effectively
Customer Care Executive
AVIVA LIFE INSURANCE
02.2018 - 08.2020
- Verification and accepting of customer requests and processing of the same/forwarded to the respective department
- Attending all customer queries and resolution of the same
- Maintenance of Security items and undelivered items ensuring the delivery of the same to respective customer address
- Deepening of existing customer base by cross selling
- Acquisition of New customers and Customer service
- Value building in the existing customer base
- KYC and Audit adherence
- Quality performance for the Months of Aug, Sep And, Oct 2019
- Appreciation mail from the customer side for the best customer’s services
Admin Executive
Shroff Eye Centre
06.2017 - 02.2018
- Register the patient in the database and collect fee
- Maintain online appointments on dedicated software
- Maintain billings of patients
- Maintain filing system of the clinic
- Assist in clinic marketing
Admin Executive
Auraine Botanicals Pvt.Ltd.
12.2016 - 05.2017
- Taking care of dispatch, keeping records for incoming and outgoing letters
- Answering questions and addressing complaints
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Keep update reports and files
- Mentioning the stationery record
- Coordinating with Staff & Vendors
- To keep a track on office boys
- Making arrangement for Training purpose
Customer Care Executive
AVIVA LIFE INSURANCE
02.2014 - 09.2016
- Verification and accepting of customer requests and processing of the same/forwarded to the respective department
- Attending all customer queries and resolution of the same
- Maintenance of Security items and undelivered items ensuring the delivery of the same to respective customer address
- Deepening of existing customer base by cross selling
- Acquisition of New customers and Customer service
- Value building in the existing customer base
- KYC and Audit adherence
- Quality performance for the Months of Feb, March, April 2016
- Appreciation mail from the customer side for the best customer’s services
Education
Post-graduation diploma - banking
IFBI ( NIIT)
01.2013
B.sc -
DCC (Manipur University)
01.2013
12th -
COHSEM
01.2010
10th -
BSEM
01.2008
Skills
- Basic knowledge of computers, ERP (Talisma, Life Asia, Lissia)
- MS Office, MS Word, Excel, PowerPoint, WordPad, etc
- Finical
Hobbies and Interests
Listening Music
Languages
- Hindi
- English
- Manipuri
Personal Information
- Father's Name: Shivnath Sahu
- Date of Birth: 02/11/92
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Service Representative
BCES Admission Abroad Pvt. Ltd.
01.2025 - Current
Customer Service Representative
Brainers Infotech Private Limited
06.2022 - 11.2023
Customer Care Executive
AVIVA LIFE INSURANCE
02.2018 - 08.2020
Admin Executive
Shroff Eye Centre
06.2017 - 02.2018
Admin Executive
Auraine Botanicals Pvt.Ltd.
12.2016 - 05.2017
Customer Care Executive
AVIVA LIFE INSURANCE
02.2014 - 09.2016
Post-graduation diploma - banking
IFBI ( NIIT)
B.sc -
DCC (Manipur University)
12th -
COHSEM
10th -
BSEM
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