Vijaya Bharti
Summary
Seeking a challenging role in a reputable company where my over four years of
professional experience can be leveraged to contribute effectively, grow within
the organization, and further develop my skill set while driving tangible results
and adding value to the team and company objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lenskart
03.2024 - 11.2024
- Analysed and resolved technical issues reported through support tickets, utilising advanced troubleshooting techniques to identify root causes and implement effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Support Associate
Wipro
Noida
07.2023 - 01.2024
- Responded to customer feedback and suggestions.
- Offered guidance on how customers can use products more effectively.
- Analyzed customer service trends and created solutions to address them.
- Promptly answered call requests from clients regarding health and welfare
- services.
- Provide accurate and thorough details regarding coverage, benefits, and
- eligibility.
- Problem-solving as well as issue resolution: investigated and resolved client
- complaints, making sure that prompt and satisfactory resolution were provided.
- Collaborated with internal teams to address complex problems and escalations
- Assisted clients with the enrolling process by outlining all the necessary
- paperwork and application guidelines.
- informed clients about health programs, preventive care alternatives, and
- welfare benefits.
- Clearly and emotionally conveyed complex health and welfare information.
- Personalized methods of interaction to satisfy the wide range of client needs,
- building strong bonds.
Education
Bachelor of Arts - .
Delhi University
01-2017
+2 - Humanities
M.B.P.B.M.S.K.V
01-2014
Skills
Basic knowledge of Computers Ability to work under pressure Co-operative in teamwork
Languages
English, Hindi
First Language
Timeline
Customer Service Representative
Lenskart
03.2024 - 11.2024
Customer Support Associate
Wipro
07.2023 - 01.2024
Bachelor of Arts - .
Delhi University
+2 - Humanities
M.B.P.B.M.S.K.V