Pinky Sinha
ServiceNow Developer
Hyderabad
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Instrumental Project Lead bringing 15.5 years of experience achieving ambitious goals in challenging ServiceNow development environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Project Lead
Wipro Limited
Hyderabad
09.2015 - Current
- Technical Project Lead Administrator working on ServiceNow various modules like Service Catalog, Incident Management, Request Management, Administration, Integrations, Cloud provisioning and governance, trouble shooting and support etc
- Qlik Sense reporting knowledge
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Partnered with project team members to identify and quickly address problems.
- Defined responsibilities and roles of [Number] team members.
- Managed risk, investigated solutions and established project recovery plans.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Planned, executed and promoted total of [Number] projects in [Year].
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Monitored project progress, examined risks and set forth contingency plans.
- Implemented actions to mitigate risk by developing contingency and avoidance strategies.
- Met with manager weekly to provide detailed project report and milestone updates.
- Provided team with coaching and direction.
- Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
- Recruited, hired and supervised resources to staff project team.
- Led team of engineers in providing design and engineering solutions to various clients and market sectors.
- Set up and managed team meetings.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Updated customers and senior leaders on progress and roadblocks.
- Produced quality standards, checklists, report templates and processes.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
- Developed and followed baseline project plan and milestones for task completion.
- Performed independent analysis and provided recommendations to overcome project obstacles.
Consultant
Cognizant Technology Solutions
Pune
05.2014 - 09.2015
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Analyzed problematic areas to provide recommendations and solutions.
- Automated system e-commerce features to improve client sales.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Supported clients with business analysis, documentation and data modeling.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Analyst
Diebold Systems Pvt Ltd
Hyderabad
04.2009 - 05.2014
- Discovered root causes of problems and identified appropriate solutions.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Queried databases for information needed for report processing.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Enhanced interfaces to promote better functionality for users.
- Analyzed unstructured information to derive key insights.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted system analysis and implementation to maintain and improve computer systems.
Project Engineer
Wipro Technologies
Bangalore
11.2007 - 03.2009
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Evaluated change order requests in response to out-of-scope work activities.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Assessed impact of modification requests for ongoing projects.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Provided technical direction of system development methodologies to improve technical performance.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Maintained records for each project and engineering discipline.
- Trained junior engineers in workstation design and material handling.
Education
Bachelor of Engineering - Information Technology
12.2006
Higher Secondary - CBSE XII - PCM
06.2001
Skills
- ServiceNow Development and Administration in Service Catalogs, Incident Management, Request Management, Cloud Provisioning and Governance, Reports, Integrations, Troubleshooting and Support
- Qlik sense reporting
- Micro Focus Service Manager Customizations and Configurations
- HP Connect-IT Customizations and Configurations
- HP PPM Customizations and Configurations
- Problem-Solving
- Gathering requirements
- Risk management skills
- Project planning
- Adept in scheduling
- Excellent Communication
- Analytical and Critical Thinking
- Organization skills
Accomplishments
- Achieved number of Appreciations by completing assigned tasks with accuracy and efficiency.
- Documented and resolved [Issue] which led to increase in revenue, reduced efforts and efficacy.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 members in the development of ServiceNow Language Transformations.
Certification
- ServiceNow CSA
- HP Service Management 9.X
- ITIL V3 Fondation Certificate in IT Service Management
Languages
Hindi
Native language
Eng
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Lead - Wipro Limited
09.2015 - Current
Consultant - Cognizant Technology Solutions
05.2014 - 09.2015
Analyst - Diebold Systems Pvt Ltd
04.2009 - 05.2014
Project Engineer - Wipro Technologies
11.2007 - 03.2009
Shri Vaishnav Institute of Technology & Science - Bachelor of Engineering, Information Technology
St. Mary's Convent S.S. School - Higher Secondary, CBSE XII - PCM
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