PRANTUSH TALUKDAR
Name On Govt. Documents - PINTU TALUKDAR
New Delhi
Summary
INTRODUCTION
Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve company goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr Account Specialist
American Express, AMEX
12.2016 - 05.2024
- Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Conducted regular reviews of accounts'' performance against established objectives, adjusting strategies as necessary to maintain progress toward goals.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Managed over 70 to 80 calls per day.
Debt Collector
Midland Credit Management
04.2013 - 12.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Arts - Liberal Arts And General Studies
Sun Rise University
Alwar, India 04.2012 - 01.2015
Some College (No Degree) - Higher School
Nohri Kapura Kaushambi
Kaushambi 05.2004 - 05.2006
Skills
Revenue Generation
Customer Engagement
Terms negotiation
Account updating
Teamwork and Collaboration
Recordkeeping abilities
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Self Motivation
Time management abilities
Adaptability and Flexibility
Continuous Improvement
Opening and closing procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Account Specialist
American Express, AMEX
12.2016 - 05.2024
Debt Collector
Midland Credit Management
04.2013 - 12.2016
Bachelor of Arts - Liberal Arts And General Studies
Sun Rise University
04.2012 - 01.2015
Some College (No Degree) - Higher School
Nohri Kapura Kaushambi
05.2004 - 05.2006