PRANTUSH TALUKDAR
Name On Govt. Documents - PINTU TALUKDAR
New Delhi
Summary
INTRODUCTION
Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve company goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr Account Specialist
American Express, AMEX
2016.12 - 2024.05
- Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Conducted regular reviews of accounts'' performance against established objectives, adjusting strategies as necessary to maintain progress toward goals.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Managed over 70 to 80 calls per day.
Debt Collector
Midland Credit Management
2013.04 - 2016.12
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Arts - Liberal Arts And General Studies
Sun Rise University
Alwar, India 2012.04 - 2015.01
Some College (No Degree) - Higher School
Nohri Kapura Kaushambi
Kaushambi 2004.05 - 2006.05
Skills
Revenue Generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Account Specialist
American Express, AMEX
2016.12 - 2024.05
Debt Collector
Midland Credit Management
2013.04 - 2016.12
Bachelor of Arts - Liberal Arts And General Studies
Sun Rise University
2012.04 - 2015.01
Some College (No Degree) - Higher School
Nohri Kapura Kaushambi
2004.05 - 2006.05
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