Piyush Chitkara
Operations Manager
Jaipur,RJ
Summary
Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operational duties .Motivated to learn, grow and excel in the organization.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Opertaions Manager
Gulmohar Lane
Jaipur, RAJASTHAN
08.2020 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored all company inventory to ensure stock levels and databases were updated.
Restaurant Excellence Manager
08.2019 - 05.2020
- Ensured that all deliverable's and outputs are achieved as planned.
- Connect with the project leader on a timely manner for milestone checks and reviews.
- Work with restaurant partners in solving operational problems and ensuring retention of Any/all partner issues of assigned accounts.
- Ensure all stakeholders are informed of movement of key metrics on a timely manner.
- Publishing weekly and monthly project reports to appraise all stakeholders metric movement.
- Prepare project plan to define the scope, goals, deliverable's and deadlines of project and maintain project report Acceptance, RDC & MFR.
- Timely resolution to all escalation tickets pushed to city from central VM, TAT adherence on escalations - self and team.
- Conducted regular review and feedback for the team.
- Set individual targets and ensure every team member to meet the same.
- Motivation and Team Bonding - To ensure all individual team members are inline with personal and organizational goals and add up to the teams performance.
Team Manager
UBER Jaipur
Jaipur, RAJASTHAN
09.2018 - 08.2019
- Uber is a technology company that is changing the way world thinks about transportation.
- They are building technology people use everyday.
- Weather it’s heading home from work, getting a meal delivered from a beloved restaurant or a way to earn extra income.
- Uber is becoming part of the fabric of daily life.
- Www.uber.com.
- Managing daily GL operations and general administration of 17 GL expert team.
- Responsible for training and mentoring of Greenlight experts to strengthen quality and efficiency metrics.
- Supporting the business needs like on demand projects such as tattoo, Comp intel and Car branding.
- Defining high efficient process & implement best practices to achieve the excellent customer service.
- Analyzing Greenlight performance data and improving processes on the basis of the same.
- Responsible for handling escalations of more difficult support Interactions.
Team Lead – Voylla
12.2015 - 09.2018
- Team Management- Had managed the staff of 70 executives, managing their SLA, AHT, Quality and KRA.
- Sales- Had generated 20% of the companies total revenue through Outbound calling process.
- Process Improvisation- Had helped in improvising the tool ERP for making it employee friendly.
- Executive Development- Trained the executives to deliver excellent customer satisfaction.
- Projects- Analyzed and optimized the logistics cost to save 15% of the revenue spent on the logistics.
- Analytics- Created day-to day performance report agent wise for the weekly review meetings.
- Add ons- Created an escalation desk to give utmost customer satisfaction.
Manager
Snow Planet
10.2014 - 11.2015
- Team Management- Had managed the staff of 40 executives, managing their Quality, KRA and Adherence.
- Sales- Marketed for the company to boost up the revenue by 10%.
- Process Improvisation- Had helped in improvising the inventory allotment process.
- Executive Development- Trained the executives to deliver excellent customer satisfaction.
Manager
We Brain Solutions
01.2012 - 01.2013
- Team Management- Had managed the staff of 25 executives, managing their Quality, KRA and sales.
- Sales- Boosted up the team to deliver 15% more revenue than the assigned targets.
- Process Improvisation- Improvised the process of HRMS portal.
- Executive Development- Trained the executives to deliver excellent customer satisfaction and more efficiency.
Manager
Mphasis
09.2010 - 09.2011
- Team Management- Had managed the staff of 30 executives, managing their Quality, KRA and Adherence.
- Sales- Recovered 25% of more revenue through collection process.
- Process Improvisation- Improved the Quality auditing process and also streamlined it.
- Executive Development- Trained the executives to deliver excellent customer satisfaction.
Education
B.Tech - Electronics and Communications
Apex Institute of Engineering & Technology, RTU
01.2006 - 01.2010
12th Grade - Information Practice/Computer Science
Kenderiya Vidhalaya
Skills
C, C,VB, Oracle, html, SQLundefined
Timeline
Opertaions Manager
Gulmohar Lane
08.2020 - Current
Restaurant Excellence Manager
08.2019 - 05.2020
Team Manager
UBER Jaipur
09.2018 - 08.2019
Team Lead – Voylla
12.2015 - 09.2018
Manager
Snow Planet
10.2014 - 11.2015
Manager
We Brain Solutions
01.2012 - 01.2013
Manager
Mphasis
09.2010 - 09.2011
B.Tech - Electronics and Communications
Apex Institute of Engineering & Technology, RTU
01.2006 - 01.2010
12th Grade - Information Practice/Computer Science
Kenderiya Vidhalaya
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