PIYUSH DHOKE
Summary
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential.
Overview
5
5
years of professional experience
Work History
IT Analyst
ID Medical
Pune
05.2023 - Current
- Managed and maintained Exchange Server infrastructure, including installation, configuration, and troubleshooting.
- Configured and administered server roles and features based on organizational needs and best practices.
- Proficient in utilizing Server Manager to monitor, manage, and maintain Windows Server environments.
- Provided technical support and troubleshooting assistance to end-users and IT teams, resolving issues related to server, network, and application infrastructure.
- Generated and analyzed reports on system performance, resource utilization, and security incidents using tools such as Excel.
Senior Operations Representative
Concentrix
Pune
01.2021 - 05.2023
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Implemented continuous improvement strategies by identifying opportunities and executing action plans.
- Handled customer needs and issues by working with representatives and customers directly.
- Supervised teams to monitor for correct execution of tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
Associate (Technical Support)
Tech Mahindra Business Services
Pune
09.2019 - 01.2021
- Improved customer satisfaction by promptly addressing and resolving technical issues.
Customer Representative Officer
Hinduja Global Solutions
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
Bachelor of Engineering - Electronics And Telecommunications
P.R.M.I.T&R
Amravati, India06.2017
Skills
- C
- Oracle DB
- HTML
- Salesforce
Languages
English
Hindi
Marathi
Description
In this project we have used a robot FIREBIRD V to manage the poultry farm, the robot pours the food for the chickens and checks each container continuously. The robot also monitors the temperature according to the surrounding. Ultrasonic sensors were used for level detection, sensor LM35 for temperature detection, and the robot was made to move on the grid.
Personal Information
- Hobbies and Strengths : Volleyball, Watching movies and TV series, Team Player, Self-Confident, Adaptive, Good leadership skills
- Father's Name: Ashok Dhoke
- Mother's Name: Sneha Dhoke
- Date of Birth: 09/24/95
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
IT Analyst
ID Medical
05.2023 - Current
Senior Operations Representative
Concentrix
01.2021 - 05.2023
Associate (Technical Support)
Tech Mahindra Business Services
09.2019 - 01.2021
Customer Representative Officer
Hinduja Global Solutions
Bachelor of Engineering - Electronics And Telecommunications
P.R.M.I.T&R