Piyush Girdhar
Rohtak
Summary
Dedicated Helpdesk Executive with a strong foundation in troubleshooting and customer support. Recognized for exceptional problem-solving skills and a customer-centric approach. Seeking to transition into a Software Testing role to leverage technical acumen, attention to detail, and passion for ensuring software quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive
Lava International Pvt. Ltd.
Rohtak
01.2022 - 11.2023
- Provided timely and effective customer support via phone, email, and live chat.
- Resolved customer inquiries, issues, and complaints with a focus on first-contact resolution.
- Collaborated with cross-functional teams to escalate and resolve complex technical issues.
- Maintained accurate records of customer interactions and transactions using internal portal.
- Contributed to the development of support documentation and knowledge base articles.
- Transformed detailed Business Requirement Documents into comprehensive test cases.
- Collaborated with testing team to do sanity and regression testing before deployment of sprint items.
- Validated data from the front-end using database commands.
Helpdesk Executive
Jay Ambey Manpower Solutions
Noida
01.2021 - 01.2022
- Provided timely and effective customer support via phone, email, and live chat.
- Resolved customer inquiries, issues, and complaints with a focus on first-contact resolution.
- Collaborated with cross-functional teams to escalate and resolve complex technical issues.
- Maintained accurate records of customer interactions and transactions using internal portal.
- Contributed to the development of support documentation and knowledge base articles.
Education
B.Tech - Information Technology
Kurukshetra University
Kurukshetra, Haryana08-2019
12th -
Shiksha Bharti Sr. Sec. School
Rohtak, Haryana, India05-2015
10th -
Shiksha Bharti Sr. Sec. School
Rohtak, Haryana, India05-2013
Skills
- Manual Testing
- Functional Testing
- API Testing
- Core Java
- MySQL
- Selenium
- Test Cases
- Rest Assured API
- Cucumber BDD
- Incident Management
- Excel
- PostMan
Certification
- Java(Basic) by Hacker Rank.
- MySQL(Basic) by Hacker Rank.
- MySQL(Intermediate) by Hacker Rank.
- Software Testing Master Class by Udemy
- Rest API Testing (Automation) from Scratch-Rest Assured Java by Udemy
Accomplishments
Received Star Award twice for extraordinary performance.
PERSONAL DETAILS
Date of Birth: 04th September 1997
Languages Known: English & Hindi
Current Address : Ghaziabad, UP
Timeline
Executive
Lava International Pvt. Ltd.
01.2022 - 11.2023
Helpdesk Executive
Jay Ambey Manpower Solutions
01.2021 - 01.2022
B.Tech - Information Technology
Kurukshetra University
12th -
Shiksha Bharti Sr. Sec. School
10th -
Shiksha Bharti Sr. Sec. School
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