Piyush Khatri
Dehradun
Summary
A skilled, innovative, forward-thinking professional with diverse experience, which includes application support ( around 1.5 year)
Banking and financial services ( around 3 years) . Highly focused,
fast learner, team-oriented professional . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Helpdesk Engineer (Application Support)
Globtier Infotech
11.2022 - Current
- Serve as first point of contact for customers seeking technical assistance over phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution based on issues and details provided by customers
- Walk customer through problem-solving process.
- Direct unresolved issues to next level of support personnel.
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Performing analyses on software application functionality and suggesting improvements
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to appropriate internal team
- Identify and suggest improvements to procedures
- CRITICAL INCIDENT MANAGEMENT
- Apart from this, part of team which is doing customization to user grievance website using WordPress
- Trained and mentored junior engineers, providing guidance and direction.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
Operation Executive
SK Finance Limited
10.2021 - 10.2022
- Processing of Loan
- Management of loan disbursement process
- Management of credit revert
- Monthly closing of accounts
- Updating PDD.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Reported issues to higher management with great detail.
Teller (Cashier)
Axis Bank
04.2019 - 08.2021
- Deposit, disburse and tally cash
- Remit cash to currency chest
- Process customer requests and transfers, NEFT and RTGS
- Keep records of inventories such as cheque books, debit cards, welcome kits etc.
- Generating reports like STR8, STR9, ATM verification etc.
- Portals/Application - Finnacle, Saksham, DLMS.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
PGDBS -
Amity University
Noida01.2019
B. E. -
Chandigarh University
Chandhigarh01.2016
Skills
- Data Analysis
- Python
- SQL
- Windows/Linux/Unix
- MS Excel
- SAP/PIMS
- Finacle, Saksham, Banking
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Active Listening
Websites
Certification
- NISM Mutual Funds Certified
- NISM Depository Certified
- IRDA Certified
- Conversant with Microsoft Excel, Word, PowerPoint
- Have knowledge of Microsoft AZURE
- Data analyst course with knowledge of Python, MS Excel, SQL
Languages
English
Hindi
Certification
- Data analyst course with knowledge of Python, MS Excels, SQL
- NISM Mutual Funds Certified
NISM Depository Certified
IRDA Certified
Timeline
Helpdesk Engineer (Application Support)
Globtier Infotech
11.2022 - Current
Operation Executive
SK Finance Limited
10.2021 - 10.2022
Teller (Cashier)
Axis Bank
04.2019 - 08.2021
PGDBS -
Amity University
B. E. -
Chandigarh University
- NISM Mutual Funds Certified
- NISM Depository Certified
- IRDA Certified
- Conversant with Microsoft Excel, Word, PowerPoint
- Have knowledge of Microsoft AZURE
- Data analyst course with knowledge of Python, MS Excel, SQL
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