RUPAN DEBNATH
AGARTALA
Summary
Network Engineer with 4+ years of experience in network support, escalation support, network administration, and systems administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform. Skilled in troubleshooting and resolving network issues, optimizing network performance, and ensuring high levels of network security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NI Engineer L1 & Helpdesk Support (Team Lead)
EBIXCASH LIMITED
Punjab National Bank Circle Office Agartala
07.2021 - Current
- Perform Network maintenance, monitoring, configurations and Security.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization.
- Provide Level-1/2 support and troubleshooting to resolve network issues.
- Select and implement security tools, policies.
- Liaise with vendors and other IT personnel for problem resolution.
- Configuring and installing various Network devices (e.g. Routers, Switches, Modem)
- Troubleshooting and resolving Network issues, including hardware and software problems.
- Conducting regular Network maintenance, including updating software and hardware.
- Providing Network Engineering Support and Training to other team members.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Reduced maintenance downtime by optimizing preventive maintenance schedules and procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided technical support to various departments, enabling faster resolution of issues and increased customer satisfaction.
- Maintained response times to support business continuity.
- Updated and maintained current customer support database.
Network Engineer & Helpdesk Support
ITCONS E-SOLUTIONS PRIVATE LIMITED
Punjab National Bank Circle Office Agartala
09.2020 - 06.2021
- Field Support.
- Hands on Cisco device networking experience including Router, Switch, IP Phone.
- Experience of using console cable, Telnet, SSH.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed vendor relationships to procure equipment, and receive timely technical support when needed.
- Assisted with implementation and support of network monitoring tools.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Streamlined network management through the implementation of automated monitoring tools and processes.
Education
Bachelor Of Technology - Computer Science And Engineering
Maharshi Dayanand University Rohtak
05.2019
Diploma Engineering - Computer Science And Technology
Tripura University
08.2016
Skills
- Leadership Qualities
- Teamwork and Collaboration
- Customer Service
- Problem Solving
- Training and mentoring
- Customer Relationship Management
- Project Management
- Project Management
- Data Analysis
- Cisco equipment familiarity
- VLAN aggregation
- Microsoft Office & Outlook Proficiency
- Vendor Management Abilities
Certification
- Cisco Certification of Network Basics, Network Device and Initial Configuration, Network addressing and basic troubleshooting, Network Support and Security
- Certificate of completion Master Computer Networking from Scaler
- Certificate of course completion training of Advanced Networking with Cisco
- Microsoft Office Specialist (MOS) Certification
Languages
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
NI Engineer L1 & Helpdesk Support (Team Lead)
EBIXCASH LIMITED
07.2021 - Current
Network Engineer & Helpdesk Support
ITCONS E-SOLUTIONS PRIVATE LIMITED
09.2020 - 06.2021
Diploma Engineering - Computer Science And Technology
Tripura University
Bachelor Of Technology - Computer Science And Engineering
Maharshi Dayanand University Rohtak