Piyush Mishra
Bhubaneswar
Summary
Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in information technology and asset management with passion for utilizing excellent communication to foster company rapport.
Overview
11
11
years of professional experience
Work History
Assistant Manager IT
Reliance Retail limited
03.2017 - Current
- Identify technology risks and access the impact on business operations.
- Communicate risk findings effectively to relevant stakeholders
- execute risk management strategies as provided by line of business to mitigate and manage identified risks effectively.
- Analyze root causes and key risk indicators to report to higher management for both existing and emerging risks.
- Quantify the severity and potential impact of identified risks.
- Foster a security-focused culture through collaboration with business and technology teams.
- Deliver customer value while enhancing the firm's security posture.
- Coordinate issue management to ensure timely and sustainable remediation.
- Collaborate on firm-mandated, cross-Line of Business, and regional audits with team members and stakeholders.
- Administer access to systems and applications based on established policies and procedures.
- Review and approve access requests, ensuring compliance with security policies.
- Monitor access logs and audit trails to detect unauthorized access attempts.
- Grant and revoke access privileges promptly upon employee status changes or role modifications.
- Implement multi-factor authentication (MFA) for secure access.
- Application support, Incident Management, change management.
- Configuring and monitoring WLC network.
- Switch monitoring with cisco network assistant and Meraki Dashboard
- IT Asset management in SAP such as STO/STN, GRN, Consumptions
- Responsible for Air-watch and Microsoft in-tune enrolment in mobile device L1 support
- Coordinating with regional coordinators and vendors for quick resolution of IT related field issues.
- Asset management
- Periodic IT Stock Audit
Resident Engineer
Wipro infotech Ltd
05.2015 - 03.2017
- Performed quantitative analysis to measure the magnitude of potential risks.
- Implemented procedures for monitoring and controlling operational risks.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
- Supported development and implementation of proactive approaches to address risk, fraud and collection needs.
- Advised senior management on appropriate actions based on results from analyses.
- involves managing digital identities, which includes identifying users, authenticating their identity, and ensuring that their access to resources is appropriate.
- Monitoring and maintenance of the network and all networking devices of Tata sponge iron Limited. Such as routers, firewalls, switches, Wi-Fi access points, IPDSLAM, ADSL modems
- Monitor and classification of service request, application Issues. and incidents
- Configuration and maintenance of DHCP server
- Firewall monitoring and providing required services as per management decision
- Configuration and maintenance of DHCP server
- Monitoring all the hardware and software issue of IBM P-series and X series servers.
- Monitoring AIX cluster server (manual switch over)
- Coordinating with various application team for faster resolution of issues
- Maintenance and troubleshooting of antivirus server
- Responsible for internet and intranet connectivity in the organization
Network Engineer
In2IT Technologies private limited
03.2014 - 04.2015
- Performed system audits to ensure compliance with established policies and procedures.
- Performed regular maintenance checks on firewalls, routers and other network devices to ensure optimal performance.
- Installed software updates, patches and service packs to maintain system integrity.
- Managed user authentication and authorization of data access.
- Developed user access control policies according to organizational requirements.
- Worked as Network engineer in (Horizontal-Odisha State wide area network) H-OSWAN project
- Handling a team of 4 engineers for faster and smooth resolution of issue for clients
- Preparing network (LAN) architecture for Horizontal offices For Govt
- Of Odisha
- Configuring and installation of new routers
- Router /switch IOS installation
- Worked with G-703 and V-35 modems
- Monitoring the network issue & observing the interface status
- Worked closely with Govt
- ISP i.e., BSNL for faster resolution of issues
- Closely worked with NIC for portal and application error resolutions
- Managing site-based network.
Lecturer in Computer Science
Pabitra Mohan Institute of Technology
11.2012 - 09.2013
Education
Bachelor of Technology - Computer Science
Biju Pattanaik University of Technology
07-2012
Skills
- RISK ASSESMENT AND MANAGEMENT
- PROJECT MANAGEMENT
- IDENTITY ACCESS MANAGEMENT
- INCIDENT ANAGEMENT
- APPLICATION SUPPORT
- RETAIL IT INFRA
- WIRELESS NETWORKING
- WAREHOUSE IT INFRA
- SERVICE DELIVERY
- ASSET MANAGEMENT
- VENDOR MANAGEMENT
- ROLLOUT EXPERT
- ROUTING &SWITCHING
- SDWAN
- CISCO MERAKI
- INVENTORY CONTROL
- AIRWATCH
- OFFICE 365
- STRONG COMMUNICATION SKILLS
Accomplishments
- Appreciated by IN2IT technologies for first successful link commissioning in HSWAN Project
- Highly appreciated by TATA Sponge Iron Ltd. For playing a leading technical role and completing the project Township Wi-Fi
- Getting repeated appreciation from manager and zonal head at Reliance for successful resolutions of Critical service tickets
- Successfully completed IT rollout of a 1.2 lakh square feet Reliance Distribution centre within 10 days
- Developed and implemented IT best practices, resulting in a 45% improvement in IT efficiency and productivity
- Streamlined IT operations by automating manual processes, resulting in a 30% reduction in IT costs
Training
- CCNA & CCNP course
- Hardware & networking
- Training on Network management and server monitoring at Wipro
- Retail IT operation And Asset controller Training at Reliance corporate Park, Mumbai
- Software Application training at Reliance corporate Park, Mumbai
Timeline
Assistant Manager IT
Reliance Retail limited
03.2017 - Current
Resident Engineer
Wipro infotech Ltd
05.2015 - 03.2017
Network Engineer
In2IT Technologies private limited
03.2014 - 04.2015
Lecturer in Computer Science
Pabitra Mohan Institute of Technology
11.2012 - 09.2013
Bachelor of Technology - Computer Science
Biju Pattanaik University of Technology
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