Summary
Overview
Work History
Education
Skills
Personal Information
Professionalqualification - Diploma
Surfing new things on the internet.
Timeline
Generic
Manjeet Kumar Singh

Manjeet Kumar Singh

Assistant IT Manager
Loni

Summary

Developed skills in managing IT operations and leading technical support teams in fast-paced environment. Proficient in troubleshooting, network configuration, and project management, looking to transition into new field where these skills can be applied effectively. Seeking opportunities to leverage technical expertise and leadership abilities to drive success in diverse roles.

Diligent [Desired Position] with solid background in managing IT operations and team coordination. Successfully streamlined processes and supported key projects to enhance technological efficiency. Demonstrated excellent problem-solving abilities and effective communication skills.

Offering strong analytical and problem-solving skills, eager to learn and develop in IT management environment. Brings understanding of IT systems and network troubleshooting, coupled with knack for learning new technologies quickly. Ready to use and develop skills in project management and technical support in Assistant Manager, IT role.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Assistant Manager IT

Edfora Infotech Pvt. Ltd.
02.2019 - Current
  • Responsible for ensuring being the first point of contact for all IT enquiries to the service desk, communicating effectively with users to resolve as many calls as possible, and escalating others as required
  • Acted as the first point of contact for IT support, ensuring prompt resolution of technical issues and minimizing downtime
  • Managed and optimized IT infrastructure, including LAN/WAN networks, routers, and Wi-Fi systems, enhancing connectivity and reliability
  • Conducted daily user system backups, ensuring data integrity and enabling efficient recovery processes
  • Spearheaded upgrades to IT infrastructure, adopting cutting-edge technologies to improve system performance and scalability
  • Oversaw the Trend Micro Apex One antivirus server, ensuring robust endpoint protection across the organization
  • Implemented IT policies and best practices to improve system security and operational efficiency
  • Provided technical training and guidance to team members and end-users, improving overall IT proficiency
  • Coordinated with vendors and external support teams to manage procurement, service agreements, and critical issue resolution
  • Monitored network performance, diagnosing and addressing issues to ensure optimal uptime and service quality
  • Played a key role in planning and executing IT setups for organizational events and conferences, ensuring seamless technology integration

IT Executive

Usa Univquest Pvt Ltd
02.2017 - 01.2019
  • Responsible for ensuring being the first point of contact for all IT enquiries to the service desk, communicating effectively with users to resolve as many calls as possible, and escalating others as required
  • Following technical issues to ensure they are resolved in a timely manner and to the satisfaction of the caller
  • Providing operational support to internal departments and external suppliers as per precise business requirements
  • Organizing and attending local and national events such as conferences, seminars, receptions & exhibitions
  • Using Microsoft Office packages, particularly Excel, PowerPoint and Word to produce clear and concise reports
  • Ensuring that all customer-related company-wide filing systems & archive records are accurate and up to date
  • Gathering feedback from end users to identify key issues for future developments and training opportunities
  • Researching and compiling tailored monthly analytics and ad reports for all key stakeholders and senior managers
  • Network Management including LAN, WAN, Routers/Switches, and Wi-Fi
  • Troubleshoot & Solution of Hardware & Software Problem
  • User systems & mail Backup on daily basis

IT Executive

Country INN & Suites by Carlson Sec.29 Gurgaon
02.2016 - 02.2017
  • Managing IT infrastructure Operation /Information System of the organization to ensure 24x7 availability and high performance for business critical applications
  • Aligning Information System Direction/Strategy in line with Carlson IT Policy/Standards
  • Carlson IT Audit, Change Management, Security Management, IT Control Compliance
  • IT Assets and Software License Compliance Management
  • Development and up gradation of IT Infrastructure based on Current IT Technology
  • Co-ordination/Reporting to Senior Management corresponding CDMS & Carlson Worldwide IT Support
  • Network Management including LAN, WAN, Routers/Switches, and Wi-Fi
  • User and group account administration
  • Troubleshoot & Solution of Hardware & Software Problem
  • Troubleshooting of OPERA (PMS), Prolific & Pay Pac Softwares
  • User systems & mail Backup on daily basis
  • Troubleshoot & Solution of Network related Problems
  • Vendor Management
  • E-mail Registration and E-mail Configuration
  • Troubleshoot Internet Related Problems
  • Symantec endpoint 12.1 antivirus server management
  • Handling guest’s IT Related problems
  • Troubleshooting in telephone related problems
  • Handling guest conference setup

IT Team Leader

Hotel the Lalit Barakhamba Road, New Delhi
02.2015 - 02.2016
  • User and group account administration
  • Troubleshoot & Solution of Hardware & Software Problem
  • Troubleshooting of OPERA (PMS), Prolofic, Touche, Micros
  • Daily logbook & checklist maintain
  • Daily firewall logs checking
  • User system & mail Backup on daily basis
  • Troubleshoot & Solution of Network related Problems
  • E-mail Registration and E-mail Configuration
  • Troubleshoot Internet Related Problems
  • Solve Virus related Problems
  • Handling guest’s IT Related problems
  • Troubleshooting in telephone related problems
  • Handling guest conference setup

Network Engineer

Hotel Holiday Inn New Delhi New Delhi International Airport.
03.2014 - 02.2015
  • Technical Support for People using Network
  • Handling and work on Nomadix, Switch, Wireless router, A.P
  • Configuring Netgear wireless routers
  • Configuring and Upgrading the Wireless Access Point
  • Administrating and troubleshooting the internet connection in LAN network
  • Solve the problem related to EnGenius, Netgear indoor and Brovis outdoor Wi-Fi Access Point
  • Give the support for hardware and network related problems to all systems in Hotel
  • Installing computer Hardware & Software’s
  • Installation and troubleshooting network problems
  • Managed LAN Connectivity in all the rooms
  • Signal testing and troubleshooting of Wi-Fi
  • Wireless Network Implemented and monitoring
  • All Type Wireless & wired Devices configuration and monitoring
  • All Guest technical call handling through telephone and attended in room
  • All type troubleshooting and installation of windows OS and application
  • All type of troubleshooting and configuration of Network Printer
  • MS Outlook configuration, backup & Restore of PST file troubleshooting

Network Engineer

Hotel Radisson Blu Suites Gurgaon
11.2011 - 02.2014
  • Technical Support for People using Network
  • Handling and work on Nomadix, Switch, Wireless router, A.P
  • Configuring Netgear wireless routers
  • Configuring and Upgrading the Wireless Access Point
  • Administrating and troubleshooting the internet connection in LAN network
  • Solve the problem related to EnGenius, Netgear indoor and Brovis outdoor Wi-Fi Access Point
  • Give the support for hardware and network related problems to all systems in Hotel
  • Installing computer Hardware & Software’s
  • Installation and troubleshooting network problems
  • Managed LAN Connectivity in all the rooms
  • Signal testing and troubleshooting of Wi-Fi
  • Wireless Network Implemented and monitoring
  • All Type Wireless & wired Devices configuration and monitoring
  • All Guest technical call handling through telephone and attended in room
  • All type troubleshooting and installation of windows OS and application
  • All type of troubleshooting and configuration of Network Printer
  • MS Outlook configuration, backup & Restore of PST file troubleshooting

Education

Graduation -

CMJ University

10+2 - undefined

Patna Board of Bihar

10th - undefined

Bhopal Board of Madhya Pradesh

Skills

LAN setup

Personal Information

  • Date of Birth: 07/13/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Professionalqualification - Diploma

1 year diploma in Hardware & Networking, M.C.S.A., C.C.N.A., Wi-Fi, Oxford Software Institute, Hudson Lane, New Delhi

Surfing new things on the internet.

The internet is a vast ocean of knowledge, offering endless opportunities to learn and discover new things every day. From the latest technological advancements to fascinating historical facts, exploring new content online has become an exciting habit for many, including myself.

Technology & Innovation

One of the most intriguing aspects of internet exploration is keeping up with the latest trends in technology. Whether it's artificial intelligence, cybersecurity, or emerging software solutions, the internet provides insights into groundbreaking innovations shaping the world. Websites like TechCrunch, Wired, and MIT Technology Review are excellent sources for staying updated.

Educational Resources

Learning new skills online has never been easier, thanks to platforms like Coursera, Udemy, and Khan Academy. From coding to graphic design, there's an abundance of free and paid courses that help individuals enhance their knowledge and expertise.

Cybersecurity Awareness

With the increasing reliance on digital platforms, cybersecurity has become a crucial topic. Exploring new articles, best practices, and ethical hacking techniques helps in understanding how to stay safe online.


Timeline

Assistant Manager IT

Edfora Infotech Pvt. Ltd.
02.2019 - Current

IT Executive

Usa Univquest Pvt Ltd
02.2017 - 01.2019

IT Executive

Country INN & Suites by Carlson Sec.29 Gurgaon
02.2016 - 02.2017

IT Team Leader

Hotel the Lalit Barakhamba Road, New Delhi
02.2015 - 02.2016

Network Engineer

Hotel Holiday Inn New Delhi New Delhi International Airport.
03.2014 - 02.2015

Network Engineer

Hotel Radisson Blu Suites Gurgaon
11.2011 - 02.2014

10+2 - undefined

Patna Board of Bihar

10th - undefined

Bhopal Board of Madhya Pradesh

Graduation -

CMJ University
Manjeet Kumar SinghAssistant IT Manager