Tanweer Alam
Electronic Bazaar
Mumbra, Thane
2
Languages
11
years of professional experience
Dedicated IT Support Engineer with 10 years of experience in hardware, software, and network management. Skilled in system administration, troubleshooting, and cloud services. Proven ability to maintain network security, resolve complex issues, and ensure smooth IT operations. Strong team player focused on efficiency, technical excellence, and continuous improvement within fast-paced organizational environments.
Work History
L2 Technician Support Engineer
1 Year 7 Months- Diagnosed electronic faults using multimeters, oscilloscopes, and diagnostic software.
- Repaired circuit boards, wiring, and component assemblies to restore product functionality.
- Inspected incoming devices for damage, configuration issues, and quality compliance.
- Calibrated equipment and verified performance against technical specifications.
IT System Support Engineer
4 Years 1 Month- Install and configure computer hardware and software systems.
- Diagnose and resolve technical and network connectivity issues.
- Maintain and monitor system performance and security measures.
- Provide prompt technical assistance to staff and clients.
- Manage user accounts, passwords, and system access control.
- Perform regular system backups and ensure data recovery.
- Configure routers, switches, and firewalls for secure connectivity.
- Update antivirus software and protect systems from malware.
- Troubleshoot hardware failures and replace faulty components efficiently.
- Maintain documentation for system configuration and troubleshooting steps.
- Monitor LAN, WAN, and wireless network performance daily.
- Support Windows, Linux, and macOS operating environments effectively.
- Ensure all software licenses are updated and compliant.
- Provide remote desktop support using ticketing system tools.
- Assist departments with network setup and configuration tasks.
- Test new software applications before company-wide deployment.
- Coordinate with vendors for IT equipment and repairs.
- Mumbai, India
IT Technical Support Specialist
4 Years 3 Months- Resolved hardware, software, and network issues across desktops, printers, and POS devices.
- Administered ticketing workflows, prioritizing incidents and maintaining accurate support records.
- Configured user accounts, permissions, and access settings for retail and back-office systems.
- Delivered remote and onsite technical support for daily store operations and end-user requests.
- Diagnosed connectivity, email, and application issues using Windows troubleshooting tools and system logs.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Trained staff on system usage, security practices, and basic issue-resolution steps.
- Coordinated device setups, replacements, and updates for new equipment and system rollouts.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Education
12th Grade - Commerce
Skills
System Administration
Hardware Maintenance
Software Maintenance
Network Troubleshooting
Network Configuration
Application Support
System Support
Knowledge Management
LAN Setup
WAN Maintenance
Wireless Setup
Software installation
Application support
Wireless networking
Hardware diagnostics
System administration
Configuration management
Patch management
Storage area networks
Firewall management
Operating systems
Active directory
Windows server
Desktop support
Network configuration
Issue troubleshooting
Remote support
Technical support
User support
Hardware upgrades
Technical troubleshooting
Application installations
Mac systems
LAN/WAN
Data recovery
Microsoft outlook
Hardware troubleshooting
Product training
System diagnostics
User guidance
Personal Information
- Date of Birth: 14/02/1990
- Nationality: India
- ID Type: Passport
- ID Number: W7033728
LANGUAGES
English: B1
B1
Intermediate
Hindi
C2
Bilingual or Proficient
CUSTOM
Hereby, declare that all the statements made above are true to the best of my knowledge and belief.
Timeline
L2 Technician Support Engineer
Electronic Bazaar
05.2024 - 12.2025Read More
IT Technical Support Specialist
GNH India Pharmaceuticals Limited
01.2020 - 04.2024Read More
IT System Support Engineer
GRAFTRONICS PRIVATE LIMITED
03.2015 - 04.2019Read More
Board of School Education Hubli
12th Grade from Commerce
Read More