Piyush Nikam
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Self-motivated individual with an analytical and flexible approach to solving problems. Remains calm and poised while managing workloads.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Associate Operations
WNS Global Services
Pune
07.2023 - Current
- Actively participated in organization development initiatives like seminars and trainings, contributing valuable insights based on experience.
- Connect with customers in their native language to increase loyalty and establish relationships.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Developed and implemented strategies to streamline office operations.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Analyst
EClerx Services
Pune
09.2022 - 06.2023
- Responsibility for performing customer operations.
- Supported the creation of marketing and promotional items.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Science - Computer Science Including Chemistry & Analytical
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad05.2018
HSC - Science
J.D.M.V.P.S. College of Arts, Science And Commerce
Jalgaon03.2015
SSC -
KCE's High School of Education
Jalgaon03.2013
Skills
- Salesforce CRM
- Team Leadership
- Customer Engagement
- Marketing Techniques
- Performance Improvement
- Development and Upskilling
Certification
- Fundamental in Digital Marketing by Google.
- Security Analyst Fundamentals by Coursera - Along Data Breach Case Study.
- Six Sigma Green Belt by Coursera.
Timeline
Senior Associate Operations
WNS Global Services
07.2023 - Current
Analyst
EClerx Services
09.2022 - 06.2023
Bachelor of Science - Computer Science Including Chemistry & Analytical
Dr. Babasaheb Ambedkar Marathwada University
HSC - Science
J.D.M.V.P.S. College of Arts, Science And Commerce
SSC -
KCE's High School of Education