Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manika Raj

Gurugram

Summary

Results-oriented and detail-driven sales operation professional with a proven track record of success in managing and optimizing sales processes and seeking a Sales Operation POC (Point of Contact) position to utilize my expertise in lead management, data analysis, and project management to drive sales growth and operational efficiency.

Overview

4
4
years of professional experience

Work History

Senior Associate, Global Sales Operations

Cvent
02.2022 - Current
  • Experienced in managing the entire lead flow process of the organization, starting from marketing campaigns to analyzing responses and converting qualified leads for sales
  • Possesses a comprehensive understanding of lead assignment based on defined rules
  • Skilled in project management, having worked on multiple projects focused on automating manual processes and enhancing existing automated processes
  • Responsibilities include preparing requirement documents, providing overall direction to automation teams, and handling user acceptance testing (UAT), resulting in an increase in sales conversion rates by 15%
  • Experienced in utilizing data analysis techniques to identify trends, patterns, and opportunities for sales optimization
  • Proficient in using analytics tools and CRM systems to extract and interpret data for informed decision-making.
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Trained and supported new team members, maintaining culture of collaboration.

Customer Support Operations

Flipkart
05.2021 - 02.2022
  • Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
  • Managed high-volume inbound calls, providing exceptional service to customers needing assistance.
  • Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.

Business Development Executive

Byju's
07.2020 - 01.2021
  • Leveraged CRM tool Lead Square to track leads and analyze data, for maximum return on investment.
  • Increased sales revenue by building astrong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

B.tech -

Galgotia College of Engineering And Technology
09.2020

Skills

  • Data analytics
  • Salesforce CRM
  • Salesforce Reporting/Dashboard
  • Project Management
  • Sales Operations
  • Demand Tools
  • Data Loader
  • Microsoft Excel
  • Jira
  • Power Point
  • RPA
  • Power BI

Accomplishments

  • Received multiple awards -
  • 1) Above and beyond
  • 2) Shining star
  • 3) Power Player
  • 4) Consistent Contributor

Timeline

Senior Associate, Global Sales Operations

Cvent
02.2022 - Current

Customer Support Operations

Flipkart
05.2021 - 02.2022

Business Development Executive

Byju's
07.2020 - 01.2021

B.tech -

Galgotia College of Engineering And Technology

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Manika Raj